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February 2024 by Ray Lammlein
I just recently experienced what customer service really means. I had changed my internet service from Xfinity to ATT and was attempting to activate my new ATT service. I was struggling with the directions and I had remembered that the sales person at the store had offered to come to my house if I had any problems. Of course I didn’t think that he meant it. To my surprise he came through and came to my house after he got off from work. This was truly an example of customer service.
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February 2024 by Gallaco
It was an excellent and easy transition from old phone to new phone. Mr. Jeffry was clear, concise and confident as he was able to handle my son and I business..
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February 2024 by Christian Santes
Outstanding customer service, and quick too.
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February 2024 by Kristi Aviles
Jeff M was super helpful! In and out quickly.
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February 2024 by MICHAEL T
Jeffery is the guy to see highly recommend him
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February 2024 by noah shouse
This place is awesome. Got a phone with trade in online and selected to take the trade in to a store. Originally went to the Hendersonville store and they said they couldn’t help me and turned me away. Decided to try this store and I’m so glad I did. Seth got me taken care of and out the door in less than 5 mins.
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February 2024 by Victor Harwood
Update to my original review below.I went to the ATT store in Gallatin TN to buy a watch for my wife. When I was speaking to the sales person in store they informed me that the watches were buy one get one for half price. I said no thank you I already have a watch that I like. After much debate back and forth of not wanting a watch I finally agreed to purchase two watches, mostly due to the fact the ATT sales people wouldn’t stop harassing me about it. At the time this wasn’t a big deal because they also had informed me that I was paying for extra insurance on my devices I didn’t need. The sales person removed my extra insurance for me and then proceeded to inform me that my old grandfathered plan should be replaced with the new version of the plan to save money. I would spend less money with this new plan that was exactly the same. So I switched plans to their advice. When finished with that I was told it would also save me money to swap my iPad from its data plan to a phone line because it was paid for and would also save me more money. My sales person let me know with all these changes I would save $50.00 dollars a month on my plan even with adding the new device. I was then asked to leave a review before I left, which I did, before receiving my first new bill. I just received my first new bill and it was $160.00 more expensive than previously, making my bill $210.00 more than advertised by my sales person. After talking to a ATT rep over the phone for about an hour I was able to get my plan fixed, somewhat, but I am still paying more than I was before. I do not recommend taking any advice given from these crooks. I hate to say it but I was fooled by their tactics and pressure. This had made me angry to the point of wanting to leave ATT.I was able to get my phone line needs taken care of at the store today. This is the store I come to for anything ATT related and have a good result each time.
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February 2024 by Joyce Brown
Upon visiting the Att store in Gallatin, TN, I was waited on by Jeffrey. He was friendly and helpful. Also knowledgeable about the equipment and plan.
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January 2024 by Gregory Howell
CJ was helpful as my CS rep. Knowlegable and versed in the art of helping older people feel, well, not stupid. Seth was also helpful. I’m trying to crawl back into the cave and they won’t let me.
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January 2024 by Kimberly Denise
Went in to buy an Apple Watch, which I did. The guy who helped me, don’t even think he told me his name, but was not friendly at all. I was asking questions and he just seemed annoyed. Service could’ve been a lot better
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January 2024 by Jamie Garrison
Great service from Jeffry
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January 2024 by Kayla Rogers
Everything was great our sales associate was amazing and answered all our questions and got everything taken care of
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January 2024 by Secret Garden KIds Clothing
Awesome job! Took time on my mom's phone. Jeffrey was the best!
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January 2024 by Frankie Reynolds
Fast and easy. Jeffry was a pleasure to work with. Best att store in tn!
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January 2024 by tarl mathis
Jeffrey and Cj were very helpful with tons of information well beyond what I came in looking to find. Very satisfied.
