-
February 2024 by JosephTroudt
Love the store usually have good service. But need more employees. If it takes 20 minutes to checkout 1 couple. We waited for service while 1 was checking out for what seemed forever and the other was trying to sell a necklace. We waited just to have our ring inspected. Then someone else was waiting before us. I understand that. So we just walked out. Poor service yesterday.
-
February 2024 by Sam Matlock
EDITED:After receiving the ring back from the shop the second time I will say the repair was exceptionally done. This time you truly cannot tell where the repair happened. Though the process was frustrating, they did make the ring just as good as the day I bought it.I bought my wife an anniversary band here. The purchase went smoothly and my wife loved the ring. Unfortunately she lost a diamond in the ring so I had to bring it for a claim on the diamond bond insurance to have it repaired.The associate was great and helped me get it sent off with no problems. They said it would be back in about 2 weeks and it was. The repair that was made to it was pretty shoddy and it didn't look nearly as nice after they were finished with it. We asked if we could have the repair redone so that it matched the rest of the stones better and they seemed very eager to correct it. It was sent off again and I was told they would expedite and I'd have it back in a week.Now it's been a month and nothing. I've called them twice and both times they assured me I would have it in the next couple days but nothing.They have a tracker website but it never updates. Just says in the repair shop and to call the location for more information.While the store and the associates are great, the diamond bond insurance and the "shop" that items get sent to for repair seem to leave much to be desired.
-
February 2024 by Kristee Johnson
Stopped by to have my rings cleaned. He did an excellent job of checking all my stones to make sure they weren't loose. Then put them in the cleaning machine for a brilliant sparkle. Thanks for the wonderful customer service.
-
February 2024 by Tonia Lewis
For my birthday, I wanted an amethyst ring. I started shopping on line at big chain jewelry stores. I took screen shots of some rings I wanted to actually see. We drove 100+ miles to Cool Springs Mall in Franklin, TN. The rings I wanted to see were not in the store, but Nikki was very helpful, informative, and knowledgeable about her gemstones. She was very friendly and took her time with me. The rings I wanted to see, she would pull up on her laptop, find other rings in the store to measure which helped me to actually visualize the size of the amethyst stone. I usually want to shop around, but I didn't this time. I was sold! Purchased an amethyst ring from Nikki! Thanks Nikki and can't wait to get my ring in.
-
February 2024 by Jennifer Bardo
Gini and Nikki are beyond helpful and very knowledgeable about the merchandise. I will definitely be back for my jewelry needs!
-
February 2024 by Kristina Deyarmon
Nice people work here. Always clean and neat.
-
February 2024 by Amy “LuLu” Bowers
Nikki & John were great to do business with, Nikki was very knowledgeable and funny, too. We thoroughly enjoyed our experience purchasing our wedding bands! Will shop with them again!
-
January 2024 by Ian Brown
Such an amazing experience!! Staff were kind, experienced, and knowledgeable. Worked FOR the customer, not upselling but providing accurate information. Gini was excellent!
-
December 2023 by Tamier Barnes
100000/10 , he was so friendly and welcoming . He was helpful to me and my partner and great customer service. Most definitely come and ask for him!!
-
December 2023 by Joshua Gill
Got my watch sized by Success and he was incredible! While getting it sized I spoke with Jenny who was also a delight! Definitely recommend this store. Customer service was top notch! Will be back!
-
October 2023 by Elyshia Staples
Gini is amazing!!! We stopped in on our way back home just browsing to possibly "trade up" my wedding set. I have a hard time purchasing something I can't see or try on. Gini was patient, knowledgeable and listened to all my requirements. She went above to help sort details out after we left the store. She assisted my local Zales with my purchase and mailed the rings to them so I didn't have to make the drive back. I just received today after being resized and couldn't be happier.
-
October 2023 by Jessica Huffman
Gini was absolutely wonderful! She was able to locate a protection plan we did not have the paperwork sent to incorrect e-mail address.I had previously ask other associates but was told there was nothing they could do to help me. Thank you Gini for your kindness and your due diligence! :)
-
October 2023 by Kaleigh Eastwood
Had such a great experience with Gini. We walk-in just looking for wedding band to match a second hand engagement ring that is unique and I love. She helped me find what I didn’t know I was looking for! We had twin 14 month olds with us so she was patient and kinds as we went throughout the whole process! We’ve never used Zales but she gave us a great first impression and we will definitely be back at least once every 6 months!!!
-
October 2023 by Amy Clarke
Gini helped me find the perfect white gold ring for my wedding! She was not only friendly and professional, but extremely knowledgeable about all of the merchandise in the store. 5 stars for a job well done! Thank you again Gini!!!
-
August 2023 by Reagan Marlin
Gini was amazing! We had an issue with my rings and she worked tirelessly to get it taken care of. Being a family who moves around a lot, we’ve used multiple Zales locations and this one has by far been my best experience.
