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March 2024 by Andrew Holsinger
There is a old man working there and he keeps staring at me, I will go shopping somewhere else from now on
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March 2024 by Terrell White
Was followed around the store, associate clearly saw me looking for something. Once I found what I was looking for, the associate came to the same aisle and stayed there to act as if he were looking at products. I knew this bc I kept feeling as I were being watched so when so turn to look at the gentleman he was facing towards the product and me and could feel him not move until I picked up something. When I say this was obvious it was clear, so then I proceeded to the counter to (checkout) he turned and watched me. Once I checked out I could see him through the window reflection to go about what business he was doing.
This is a little concerning. Not sure if this store has had theft but I am a working professional living in Cool Springs. Hopefully, bc I was dressed down in a causal manner, I wasn't profiled.
Would have been nice to be asked if I were looking for something, instead of me walking aimlessly around. Maybe even I could have asked also what I was looking for as well, but that doesn’t change what happened
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February 2024 by Eric W.
The Walgreens pharmacy at White Bridge and Charlotte consistently is late filling orders and will get information worng. Please avoid this one
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January 2024 by casonscott
Spent 20 minutes in line with no help, customer service was terrible, I will never go back.
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January 2024 by Doug G.
This Walgreens, located at the corner of Cool Springs Boulevard and Mallory Lane in Franklin is your standard Walgreens location for the most part. The one thing that does separate them from the others I have visited in the city is the level of service. I work in the area, so I normally pop in here for small things to and from the office with my recent drop by being to pick up a few photos I had printed. The photo counter was staffed, which was a surprise honestly. He was nice and quickly gave me my photos. I went to the front to ring up, and the cashier was positive and friendly throughout the process. The store can be a bit of a mess on occasion, which seems to be the theme for Walgreens honestly. Always seem to be stepping over items or moving unmanned stocking carts out of my way. Overall, solid Walgreens location that I have no issues utilizing!
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November 2023 by Chris Konecny
I called before driving to the store because we needed passport photos. I selected the photo department and no answered so I was sent to another department. No answer and sent to a third one. Then an employee answered and said no appointments need just come in. Ok our family of 4 showed up earlier today and the employee behind the front register paged that an employee is needed in photo. And then the late began. He called a second time still no luck. Then another person came in to pick up pictures and he came over and hit the bell to call a photo employee.15 minutes since I walked in the store someone finally showed up. This was unacceptable.She first had to reprint the other ladies photos because it was not done yet as she was promised. Then she took our photos and printed them. The process once she showed up was under 10 minutes but the wait time was ridiculous. I will not come back again to this store for photos. I will use another pharmacy. Just really sad how this store is run. At least the guy up front was helpful.
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October 2023 by Becky
Very slow pharmacy. My prescriptions were delayed every time.
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September 2023 by Dan S
Rudest people in the world. Tried to stop in on the way to work. Extremely rude women just sitting in the door way doing nothing simply said “We’re closed” and shook her head.
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May 2023 by Sheila W.
This Walgreens pharmacy consistently gets the dates on my prescriptions wrong and they are rude in the process. Try to avoid them if you can.
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May 2023 by LOLA BURKE
The Walgreen’s technical practitioner is wonderful. She is quick, efficient, helpful and patient care driven.
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February 2023 by April Wyatt
This is seriously the worst experience I have EVER had at a pharmacy. The pharmacist is insanely rude and basically held my prescription hostage because she has some kind of issue with telemedicine. She was argumentative, accusatory and Walgreens has forever lost my business and I’ve been with them for years. Please do yourself a favor and choose another place to do business.
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December 2022 by Jason Clowers
This may quite possibly be the most corrupt and rude pharmacist I have ever encountered (Kroeker). I ran out of a drug I have to take for generalized anxiety disorder 4 days before my refill date. I called my doctor to have a new script written for 4 tablets to get me to the refill date (happens rarely and have never had an issue). He personally called it in and explained reason for partial. Ms Kroeker refused to fill it causing my 3 year old and I in car (picked up from daycare) to have to call doctor back from parking lot and wait over an hour and 5 laps through drive through for her to fill it (we live 45 minutes away). My doctor was furious with her and said that he planned to report her. Not sure what became of it but her behavior and attitude was disgusting.
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December 2022 by Kelly F.
The staff here still wear masks, which I thought was kind since they come in contact with so many people throughout the day. The store was clean and I noticed they had a big variety of Blue Bell flavors. Photo service was quick and she even offered to help someone who had trouble with the online process. Quick & easy shopping experience.
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November 2022 by Eric Sprow
As other reviewers have noted, the pharmacy staff are extremely rude and extremely slow. They act like they’re doing you a favor. Please don’t support this location.
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November 2022 by Allison W
Please just hire more pharm techs. I have had fine interactions at this place but I wait way too long here every time.
