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April 2024 by Nick A.
We left our dogs with them for three weeks in May 2023. They both came back emaciated, bitten by other dogs, and without having had their medications. They didn't even have the energy to jump up onto our couch when they returned home. The staff there lied to us about their level of exercise. (none, they were kept in their crates and had no muscle mass left), and their medication schedule (they came back to us with far more medication left then should be over a three week stay). Our veterinarian confirmed that they had been abused and neglected. It was wonderful when Charlie ran it, but now, I would avoid them at all costs. Beware, central Tennessee friends.
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April 2024 by Nick T.
Since my last review, an employee of Waggy Tails sent out an email to everyone in their database. See attached picture. Allegedly, they have been hitting and mistreating dogs, along with a rat infestation that get's in everybody's stuff. I was contacted by someone in the email chain I was included on and told they are starting a police investigation into these allegations. I would be very wary, especially given the experience I had with my dog being attacked and the lies that followed. The way they handled the aftermath, I wouldn't be surprised if this stuff is true.
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March 2024 by Ryan Strahs
Only spot I trust for my dog boarding and day care needs
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December 2023 by Marsha Hellstrom
An answered prayer for our Bailey! She loves coming to school everyday and the staff is FANTASTIC ?????
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August 2023 by Dark Dog
Unfortunately through poor breeding my pup is special needs and can be challenging. The Staff at Waggy Tails go out of their way to ensure he is safe, well cared for and work with his challenges. I was beyond excited to see that Waggy Tails accepts Titers! Titering is so very important to the safety and well being of your pet. Thank you Waggy Tails we love you guys!
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August 2023 by You've B.
From poor breeding my pup is special needs and can be challenging. The Staff at Waggy Tails go out of their way to ensure he is safe, well cared for and work with his challenges. I was beyond excited to see that Waggy Tails accepts Titers! Titering is so very important to the well being of your pet. Thank you Waggy Tails we love you guys!
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July 2023 by Ivan P.
Our dog Coconut was happy, exhausted, and her nails looked great after her trim! She forgets we exist every time she goes so we take that as a good thing.
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July 2023 by Tom R.
My Airdale Keri has been going to daycare there for a couple weeks. She loves it!
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June 2023 by S J.
Love this place. They make it super easy and flexible. My dog doesn't want to come home!!
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June 2023 by Tyler J.
waggy tails used to be fantastic with a great staff who genuinely cared for the dogs. then, some out of towners decided to buy the failing boarding kennel and somehow managed to run it further into the ground. kennel cough constantly goes around and half the dogs get sick and the owners do nothing about it - don't even warn people that there is a breakout going on. my dog has come home covered in feces before as if he had just been sitting in it for hours. Multiple dogs have been injured and a few have even died in their care because they take on too many dogs and don't have enough staff (and the staff they do have do not have any experience or training with animals). one of the owners was fired from her previous job at a dog boarding/kennel for reasons that should have stopped her from being able to open her own business. the new owners have stiffed employees on their paychecks, which isn't surprising considering they also haven't paid their building rent in months. along with the new ownership seems to have come an entire new staff as well. so sad to see this wonderful business turned into garbage by incompetent owners.
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April 2023 by Barbara M.
So grateful for Waggy Tails training and boarding! Beth is the BEST ! Beth crate trained my 7 week old King Charles Cavalier, then continued to train her to be house trained, social with other animals and people! Thank you to Beth for taking Lady to restaurants, road trips , the Vet and even soccer games! I highly recommend Waggy Tails for training your puppy So you will have a great experience with your dog
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March 2023 by Laura B.
Bentley love's going here. He enjoys all his new and old friends. He enjoys playing with all the dogs his size.
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March 2023 by lucy marin
Sorry for the long post but definitely do read before sending your animal here. I sent my puppy there for board and train and she came back doing much better so her training worked, however I am giving 2 stars due to the communication. I understand that running a business can be hectic and busy, however when she was gone I messaged a couple times to check on my puppy and I didn’t hear back usually until 2+ days later until it was time for her to come home. She was supposed to come home on a Sunday and I messaged Saturday to a time she would be dropped off and I didn’t hear anything until the morning of that she thought she should stay longer. I was fine with this but I didn’t appreciate being told me morning off when I had to work that afternoon and was trying to make plans according. Then when she came home we were told we would be receiving a go home packet and never did. I messaged the owner/ trainer and heard back from her twice after she came home in regards to some questions we had about training, after that we didn’t hear from her again. We were supposed to receive the packet did not after asking multiple times and calling up to the location where I was told she would contact me and never did. Also in our contract we were supposed to receive a go home lesson (which we did) and then we were also supposed to receive another lesson after that included in the charge and have not received it and cannot get into contact with her also as a side note my puppy came back sick with tonsillitis which I was not mad about and told her I wasn’t and i just wanted her to know in case it was going around (which obviously it was since she came home sick) and that was about the time I never heard from her again. So for this reasoning I do not recommend this place you will have very bad communication and not get all that you pay for.
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January 2023 by Nadia Sankey
I cannot say enough how much I love every single employee at Waggy Tails - Columbia Ave location. After an awful experience with a "dog sitter/walker" I was very nervous to leave my girl with anyone but after 1 day of her coming to Waggy Tails, I knew I wouldnt leave her with anyone but them ever again. They adore her and constantly tell me what a good girl she is for them. The owner is so so kind and compassionate and if you/your pup are gone for over a certain amount of time after being a regular, she genuinely gets concerned and will reach out to you to make sure everything is okay. They have become family to us. I know my girl adores them and she gets overwhelmed with excitement when I say "ready for daycare?" It's come to the point I cant say the word daycare around her unless we are actually going there because she sits by the door and cries, ready to get in the car and go. We are so grateful for everyone here and appreciate all of their love, kindness, and understanding.
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October 2022 by Ashley B.
My experience with awful. My dog had never been boarded before. I chose Waggy Tails because they had a geriatric section for the older dogs. When touring the place before dropping off my dog I was shown that my dog would be in the front lobby area with the other older dogs. My pup stayed at the facility for 7 days. When I dropped my dog off he was happy and running around excited to be with this other pup that was in the geriatric area. When I picked him up he could not even stand and was terribly dehydrated and covered in urine and his bed was also saturated with urine. He was also not in the geriatric section. I was told they decided to close that area mid stay. I asked staff what happened and how long he has been this way and the staff said. "Nothing is wrong, he is just tired" We carried my dog out to the car and took him straight to the vet. He ended up being in kidney failure and extremely dehydrated. I understand that kidney failure doesn't happen overnight but it was the lack of attention to my dog to notice that something was wrong so I could get him to the vet. He ended up having to be put to sleep that evening. When I called to speak to the owner all she could say was that they took very good care of him and nothing was wrong with him. If I dropped my kid off a a daycare and he ran in and then picked him up and he couldn't walk and was covered in urine would that be good care? They refunded my money but never once acted sorry that this happened. I guess the place is under new ownership so beware.
