Visionworks Cool Springs Galleria in Franklin, TN, offers a wide selection of glasses and contact lenses for men, women, and children, including popular brands like Ray-Ban, Nike, and Longchamp. The store features licensed independent eye doctors on-site who provide thorough exams for adults and children, helping to detect underlying eye conditions and keep eyes healthy. Customers consistently praise the friendly and knowledgeable staff, highlighting their helpfulness in saving money through insurance benefits and their attentive, professional service. The front desk team is welcoming and attentive to scheduling, ensuring appointments are convenient and personalized. The optometrists are conscientious and make sure each exam is thorough, answering questions and addressing concerns to ensure customer satisfaction. Many reviews emphasize the staff’s kindness, patience, and willingness to go above and beyond, especially when assisting with frame selection and resolving issues with glasses. While some mention that glasses can be more expensive compared to other places, overall, customers feel valued and well cared for. The store's commitment to quality service and customer satisfaction makes it a trusted choice for eye exams and eyewear in the area.
I always have a food experience at this store as well as the doctors side. Nikki and Brandan are the heart and soul of the place. They never disappoint me. They are courteous, respectful and pleasant ever time I see them. I have a store closer to me but I come to CoolSprings because of the care Brandan and Nikki give to... read full comment
April 2025
I have to commend Summer and Justin for their excellent customer service. That’s what makes all the difference when dealing with the public.
March 2025
The staff is incredibly knowledgeable and helped me save A-LOT of money by maximizing my insurance benefits. Their customer service is outstanding and we will be sure to come to Visionworks from now on. Thanks to the great Cool Springs Visionworks team!
