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April 2024 by Paisley-Paige Gibson
They rock are quick and make oil changes easy Zach was awesome and so was the whole crew ! Keep being great guys :)
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April 2024 by Julie Goodwin
I have been coming to this location for about a year and have been really pleased. Service is always thorough, and they they don't try to upsell you on things that are not needed. Wait times very, but they typically inform you as soon as you arrive to set expectations. Definitely recommend.
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March 2024 by Marty Mackeever
These good folks are fast!
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March 2024 by Darrin Brown
THIS LOCATION EMPLOYED WITH SLOW INEXPERIENCED KIDS. GOT OIL AND FLUIDS ALL OVER INTERIOR OF MOTOR AND ON HOOD. SERVICE WAS EXTREMELY SLOW BEING I WAS FIRST DOOR. ONE PRICE IS A SCAM. MANAGER WAS VERY ARGUMENTATIVE ABOUT PRICING. VERY RUDE. VERY LOW QUALITY LOCATION.
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March 2024 by mikaela schreiber
Sat in line for over 45 mins for them to eventually come up to me and tell me they didn’t have my oil in stock. Said I can go to an auto parts store to get some and come back but not today since they had just closed(it was 6:02) even though I was in line for 45 mins waiting already.
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March 2024 by Chris Van Eps
In and out in a flash.
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March 2024 by David Haywood
Pace and the guys went above and beyond today.
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March 2024 by Sandra Dobbins
The young lady was very nice and professional.
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January 2024 by Jeff Wegner
We watched a worker unintentionally damage our car. The manager who never introduced himself and never looked at the damage denied that they could have done it. Manager has no idea how to handle situations like that and needs training. Never apologized. We told him we would handle this different and he said all complaints/issues come back to the store manager and that him so “good luck” I’ve been here with three different vehicles and will never return. I called corporate, filed a claim and they never returned a call. Don’t go to this place.
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November 2023 by Carlito Eduardo
Dec of 2021 I took my car here for a routine oil change. Not knowing what was going on under my car, the oil change ended and I left, fast forward to March 2022’ for my routine 3 month oil change. I went back, when I went back the people under my car at a different Valvoline said they couldn’t get my oil pan plug out it had been stripped by the first Valvoline shop. I was like what? They never said anything to me. They got the plug out eventually but that oil pan was now damaged. I filed a report with Valvoline who didn’t want to fix the issue at all at first, I took my car to a BMW mechanic who only works on foreign vehicles. He told me I’d need a new oil pan because this was going to cause issues. I spoke to the “manager” who was useless and all they would do is re thread the oilPan. It is now over a year old since this all came to light and Valvoline WILL NOT fix the issue. Please be very very very careful using them. If They mess up they fight you and don’t want to pay to fix Things. The area manager whoever that is won’t return calls because he has no Balls. I have filed a complaint with the BBB and I’m now having to shell out over $2500 for a new oil Pan that they 100% damaged. Honestly don’t use Valvoline. Please. My oil pan is now leaking after oil changes and it has only gotten worse.
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November 2023 by Justin Kyle
They stripped my oil pan during my last oil change. I filed a claim and asked them to pay for the cost to replace or repair the stripped oil pan. This is a $700-$800 dollar fix. They were not willing to take ownership of an expensive mistake. I was told by their customer service that their regional manager would contact me since the store manager wouldn’t take ownership of the mistake and I never received a response. Very poor service.
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October 2023 by Perry Reed
Anthony and the crew took real good care of us, we, were traveling, and Check Engine came on and was in desperate need of a oil change got us in and out and back on the road.
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October 2023 by Margie Gale
One of the staff advised me to get my own replacement oil and air filter which are recommended for my high performance car. I went to downtown Franklin, came back with my supplies and Valvoline charged me $29 for oil change labor because I had a $10 off coupon.
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August 2023 by T Will
No pressure for additional services. There was a significant wait but they warned me. I suspect the person in front of me ordered a BUNCH of additional services.
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August 2023 by Katherine Brewer
Everyone was nice however, the employees were very unprofessional. Each of them messing with each other while working on my vehicle. Shouting at each other like they didn’t know what they were doing which made me very uneasy. They checked my tire pressure before I drove in and ended up letting out air to where I had to stop at a gas station and air my tires up. Every single one low to 30psi when they need to be at 40 causing me to spend more money. Everyone again was very friendly but their banter back and forth is very unprofessionalService: Oil change
