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March 2024 by Lesley Ford
Chandler and Brayden were very helpful, courteous, patient and diligent. Thank you to both for your professionalism.
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March 2024 by Daniella McNair
One of the best UPS out there. Every time I go there the employees are quick to assist and have great customer service. Even if there’s a line, the employees work so efficiently that the line goes down so quickly. This place has restored my faith in UPS’s services after several awful experiences at a UPS in a different city.
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March 2024 by JB McRee
Every week, like clockwork, I find myself at this particular UPS store, and I must say, the service here consistently exceeds my expectations. In the landscape of varying customer service experiences across different stores, this one stands out as a beacon of excellence. The staff here are not just efficient; they are genuinely friendly and go above and beyond to ensure every interaction is a positive one. It's refreshing to see a team so dedicated to customer satisfaction, setting a high standard that other stores could aspire to.
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February 2024 by Barry Zableckis
They are always helpful
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February 2024 by Cathy Irwin
Jacob went above and beyond to help me!! It was also very close to closing time! I will be back!!
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February 2024 by Crystal May
Wanda was great! I’ve kept the review card for months and I’m finally doing it! The best to her!!
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February 2024 by Stefanie Lugar
Excellent customer service! I was helped by Bastian and Scott and they went above and beyond to help me. It’s been a good while since i was completely satisfied with customer service and this experience was perfect! Thank you for employing people who care. I’ll be back!
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January 2024 by Rose Anne Davis
I inadvertently left several hundred dollars in a purse I was returning to Amazon and the staff at Cool Springs UPS went out of their way to help me when I realized it hours later!! Gayle even went to the distribution center to see if she could locate it!She did..and the rest is history!!Thank you, Gayle and Cool Springs UPS!
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January 2024 by Lauren Edwards
We’ve shipped several things out this holiday season, and every time service is 5 stars! Scott, Chandler, and Charles are SO helpful, quick, and personable.
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January 2024 by Liz GM
I had a huge Amazon return that was supposed to be in 1 box but I didn’t have one big enough. Jackson created one big box from the multiple little ones and taped it all up. It was creative and VERY impressive. Thank you!!
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January 2024 by Deo
Tried to ship an Eotech. They said they wouldn't take it. Took it to usps and shipped it right out. Y'all trippin
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December 2023 by Matt Cost
Excellent customer service. We use them everyday.
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December 2023 by Marla Carmeli
My favorite UPS location. Carissa is awesome!
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December 2023 by Arlene Davis
Carissa is always so friendly & helpful!
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December 2023 by Brittany Wells
Brayden was very helpful today with printing my invitations. This is a very busy store and he was great.
