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March 2024 by Malika Bekmirzaeva
The sellers are very good
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February 2024 by Rachel Tomlinson
Lillian is wonderful! I've been going to her for my eyebrows for the past year and a half. She is friendly and patient and always does a great job!
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February 2024 by Shianne Schrieber
Immensely rude young lady with black hair, nose ring and heavy eye make up (I only say to I’d because I don’t know her name) came up front to help the cashier adjust the prices as everything was ringing up incorrectly. First, she got smart and stated “it was cheaper the other way but okay.” She passively giggled and bobbed her head. Not sure if she’s not great at math but I calmly explained the difference between the totals and she commented to arguing with the cashier indirectly towards myself. Ulta seems to hire anyone now
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January 2024 by Jayme Davis
Rana shouldn't be a cashier or work in customer service in general. Incredibly rude & unprofessional off the bat. I won't be going back to this location. I will say though, the other people working were very nice & helpful.
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December 2023 by ML Russo
Always very helpful here
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December 2023 by Scott W
LOL Went for a Xmas present for banshee in-law (sister in-law.) ????
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November 2023 by Bianca Isom (BI)
Called to see if they offer “silk press” service here. The girl over the phone told me they did offer it and that they could get me in that day. I was at the salon for 4 and a half hour and when I left my hair was not straight. My scalp and neck were burned several times while I was getting my hair blown out and one girl even made a comment about my hair being hard to blow dry because I have 3B hair. Definitely won’t be coming back.
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September 2023 by Clayton Mullen
I suppose filling shelves is more important than actually selling the product on the shelf. I rarely go out of my way to leave a negative review, but when it’s deserved I do not mind. I am a Male and have 0 clue about skin care products or what I need, but I knew that my regular old face wash is no longer doing the trick when it comes to black heads and oily skin. I decided to do something about this and visit an ulta store to get the products I need. I did this many years ago as a teen and remembered the store associate taking me through a “skin test” of sorts and recommending products to use to achieve what I needed. Clearly times have changed and this is of no concern to any of their employees. I was in the store for 30 minutes and was never acknowledged. Not a hello, a wave, a how are you, nothing. I began looking through the several isles of skin care products and was overwhelmed immediately. I looked around for some help and no one was to be found. A total of 4 different women were working while I was there and many came within feet of me and still not a thing. Busy stocking shelves and counting registers etc.(this was over an hour before close) I’ve been in sales my entire life and refuse to beg someone to come help me. If you do not need my money, or care, then I will happily take it somewhere else. I stood there picking up bottle after bottle and googling “quizzes” to tell me what to buy. Nothing really made sense. I decided I was done, and would just go somewhere else another day that had the time and desire to help me. Upon leaving, a girl was at the front of the store. I looked at her thinking if she asks me then I’ll stay and get what I need, but nope, not even a “thanks for coming in”, “did you find what you need”, not even a “have a good night” . I help manage a large business and I would be mortified if I saw me sales associates handling my customers (revenue) this way! Maybe my “old” (34years) expects too much, but it’s ridiculous the lack of concern or care shown. Yet people wonder why brick and mortar stores are closing by the 1000’s. Not shock here.
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July 2023 by Wesley Mize
My friend zone for life partner must've liked it bc she spent an hour in there. I sat in the car bc I'm a dude.
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June 2023 by Yulonda Latham (Y)
I had an amazing experience at Ulta on my birthday. I got a makeover with lashes. I felt like a queen!
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June 2023 by Yulonda Smith
Sooo, let me tell you has amazing Brenae and Jocelyn had me feeling on my 49th bday. They did my makeup, explaining every step. I was more than happy with the finished product.
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June 2023 by Sarah R
Claire at the Cool Springs store was just amazing!! I had been having problems with my foundation and primer, and she listened to all my problems before trying to help me solve them. Everyone else had just recommended me the foundation or primer they used without bothering to ask about my skin type or concerns. She was also super upbeat and her attitude towards helping me was awesome. I left in such a good mood because of her! And she helped me find the best primer and foundation combo that has worked SO WELL for me, after trying (no joke) five other ones before.The girl at the registers was also super sweet and got me checked out quickly but without making me feel like she was rushing me out the door. All the staff I spoke with were friendly and helpful, actually. This is a great store!
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June 2023 by Chazmyn Walker
Jennifer did my hair today & honestly it's not what I wanted. I understand that the back has some color left on it, so it lifted differently than the front. That's not my issue & the color itself is really pretty. I wanted a partial balayage & told her to bring the balayage up closer where my hair frames my face but do NOT let it get to my roots. Well, my roots are blonde! The back is actually fine, it looks cool with the different mixes of tones, I'm just very upset that the front is to the root & also, I only got a partial balayage (well, unwanted highlights in the front) & was charged for a full highlight.
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May 2023 by Sarah Agnew
They have a great supply of great hair care products. The employees seem like they really want to help.
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May 2023 by Madison Sholl
Call the store and check stock before placing an order. As their online inventory is incorrect. Drove here from the other side of nash, thinking they had everything in stock. What a waste.
