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June 2024 by Courtney Merry
Great experience up until return of my tractor. Was left outside exposed to elements and potential theft with keys in it. A ring of the doorbell or phone call was too much to ask? When I called about it, the manager could not understand why leaving a customers asset unsecured with keys in it was a big deal.
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June 2024 by Julian Gomez
Phillip Bowden and the spare parts department couldn't have been more kind and helpful to me today. I needed a fuel-line for an old Craftsman chainsaw - and even though it's not a brand TriGreen carries, and even though they knew I wasn't going to be a big spender, they still treated me like a king and got me what I needed. In fact, the amount of fuel line I needed was so small, they gave it to me for free! Who does that anymore?! ...All I can says is, "Thank you very much! I'll be back when I'm in the market for lawn equipment and I'll be recommending you to everyone I know who's in the market for quality lawn equipment!"
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May 2024 by scott anderson
Very knowledgeable staff, excellent communication skills, accurate and timely work. I highly recommend TriGreen in Franklin!
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March 2024 by Andrew Butler
I worked with Chris in service and this was my experience from start to finish...
I called the Tri-Green in Columbia and they had a 6 week wait time for service. I wasn't interested in seasonal service as I do my own but I did notice that after a few mows this season I could hear a metallic grinding sound from my engine and 6 weeks is an awful long time. No one needing car repair would wait that long and for most who buy a John Deere, they are our lifeblood for the business we are in. Who can afford that kind of downtime? So I called the Tri-Green here in Franklin and spoke with Chris. He told me that if I brought it up there that day he could get it looked at within a week. I jumped at the chance for this and was there in 15mins. I explain the situation to him about the noise but that if while it was there and since it was under warranty if there was anything needing to be addressed to please let me know and hopefully we can just get that taken care of. He took down my info and walked out to put my machine out in their yard. This was on 02/06/24
I did not hear anything in the first week and to be honest I really didn't expect to. I waited another full week to follow up because I had not heard anything. On 02/20/24 I called up there and Chris answered the phone and knew it was me without even asking, which indicates to me that the caller ID in the office works, and we will get to more of that later. He tells me that they just got it looked at and they had to order some parts. Of course im a little frustrated because anyone who has ever owned a JD knows that parts are as elusive as bigfoot it seems. He lets me know that the parts would arrive in a few days and the repairs themselves should not take much longer. I let him know that I would follow up with him in a week hoping to finally reach a conclusion on this service experience.
I followed up with Chris on 02/27/2024 and asked what the status was since it had now been three weeks. He said the parts were in and that it wouldn't be long before it was completed. This was at around 11am. I let him know that I would very much to be able to pick it up that afternoon and to please call me for that confirmation. I never heard from Chris.
Now its today 02/28/24 and I call up there at 10:30am. No answer at the service counter and it sends me to VM. Now, knowing they can see its me on the caller id this is going one of two ways... either both service agents were busy which given the fact that when I arrived 15 minutes later they were all in the service room cutting up with another employee would surprise me, or saw it was me and knowing my mower wasn't ready dodged my call. So I just drove up there and made them give me my mower back.
Here is the rub for me. I didn't ask anyone to tell me it would be a week when they could look at my mower when in reality it was going to be double that. I had to constantly hound them for updates and the continuous moving of the goalpost is enough to make a guy frustrated. That in conjunction with the lack of communication just made this experience pretty unbearable.
Now kudos to Chris for staying cool in the face of adversity. I can be a real SOB when I am frustrated and he stayed professional. Also, all work performed was done under warranty so I did not have to pay which was nice and I am grateful. I did ask for a receipt for the work done for my records and he said he would have to email it to me. If he actually does it, then I will change my review to three stars. Going forward I hope you all can give more realistic time frames for service and better communication when those time frames will not be met.
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November 2023 by Paul A.
Went in to purchase a new Stihl blower. The gentleman behind the counter was exceptionally nice and helpful. Highly recommend !
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October 2023 by dave pomeroy
Dennis was a great sales representative that did not pressure me at all. He knew his products very well. My z-trak 330 is a great zero turn. I would highly recommend tri green equipment and definitely see Dennis for any of your john deere equipment needed.
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October 2023 by Todd Grubbs
Left an older riding mower for over a month. They did nothing. Said parts were unavailable and everything was obsolete. Took it home and changed oil and cleaned carburetor and sharpened blades. Been mowing ever since. Take your equipment to J&H small engine repair. They will actually still work on equipment instead of wasting your time.
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October 2023 by Jeremiah MANUS
Great experience every time. Great products.
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October 2023 by Juan Perez
As a Jhon Deere dealer, the service is really poor they take forever to fix a problem,
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September 2023 by Tomnolen “Tomnolenreb” Reb
Great and super easy to work with
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September 2023 by Sandy Shawhan
Great service. Tamara is the best.
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September 2023 by Bethel Jones
Had part needed. Good customer service.
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August 2023 by JT Long
Two stars for a poorly managed simple service appointment for my lawn mower. It’s been 3 weeks since they picked up my mower. I keep having to call to get an update, and they tell me they are calling me, yet when I ask what number they are calling, it is not my phone number. I’ve tried 3 times now to give them my phone number, but they keep calling a number that isn’t mine!
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August 2023 by JT L
Two stars for a poorly managed simple service appointment for my lawn mower. It’s been 3 weeks since they picked up my mower. I keep having to call to get an update, and they tell me they are calling me, yet when I ask what number they are calling, it is not my phone number. I’ve tried 3 times now to give them my phone number, but they keep calling a number that isn’t mine!
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April 2023 by Robin Rutherford
Got the part I need..in stock! Great and helpful people.
