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September 2024 by Jeff W.
Our 2017 Highlander was due for a regular oil change. They claimed we had an oil leak that was going to be $5000. Then they said it was a timing chain gasket leak costing $10000. My wife asked for the explanation and they couldn't give her one and then changed the price to $6300. They denied our Lifetime warranty even though every service and regular Maint was done at their shop. They claimed denial based on not being at the exact interval they specified, yet they wouldn't tell us how far apart the mileage in the interval was.
We requested a diagnosis report and cost estimate and have been ghosted by their shop and customer service. We cannot find this leak and nothing is on the ground where she parks.
We had another shop look at it and there is no leak. There is nothing wrong with our vehicle. Toyota spilled oil on our vehicle or refused to clean a spot that had some grime.
I thought Dealers being this dirty to their customers was a thing of the past, but now I know and will never go to this dealer or recommend them.
If you choose this dealer, don't use the Service and the warranty is a scam that they will pick and choose based on anything they want.
We are lifetime Toyota lovers and they will never receive a dime from us after this treatment.
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September 2024 by Angela Maise
The service was great. I was waited on right away. CJ was friendly, helpful, and professional.
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September 2024 by Phyllis Howard
Always have a great experience at Toyota Cool Springs. Recommend them to anyone! From buying a car to service, they are great!
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September 2024 by ctorfrank
Been looking for a '24 Tacoma TRD Off Road, 6 foot bed and Premium upgrade package for over 3 months. (I live in Texas) This vehicle is so hard to find. Finally found one that was in the build process and allocated to Cool Springs Toyota of Franklin Tennessee. Was shocked when I called and learned it wasn't taken yet. Called a sales representative and in a matter of minutes I was able to view the spec sheet, agree on a price and put money down on the truck. By the time the truck arrived I had all the financing done. Took a rental car up to Franklin and right as I dropped off the car my sales guy was there to pick me up and take me to the dealership. Vehicle checklist, walk through and visit with the finance department took less than 45 minutes and I was on my way back to Texas with a full tank and a super shiny new Tacoma! As much as I hate shopping and buying a new car I can say without a doubt this was the most pleasant and easiest one for me in decades. Highly recommend this dealership.
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September 2024 by Mary Johnson
There was a quiet friendly professional atmosphere, and I appreciate that. It had been 20 years since I purchased a car. The vehicles have changed greatly, and the experience of car buying has also changed. My sales associate, Mr Ashmore, was patient and guided me through the new process. When my car came in, he walked me through the delivery process and explained all the nuances of the car to me. I had an excellent experience. Thank you Mr Ashmore!
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September 2024 by Jan Moore
Excellent service experience with my Sienna,
all of my concerns with the vehicle were addressed. The service adviser Mary was
knowledgeable and pleasant. Rich Moore
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September 2024 by Sherrydine Clardy
Great friendly service
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September 2024 by Marla Thompson
Mary was very efficient and courteous
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September 2024 by Chris Burkmenn
Great experience! Dupane was a big help
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September 2024 by Ty
Fast service. Efficient check in. Knowledgeable staff.
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September 2024 by David Harker
Last time I will use Toyota of Cool Springs. They continue to quote exorbitant prices to fix things on vehicles. Quoted me $488 to replace my PCV valve on my 2018 Tundra. It is a $13.99 part that takes 3 minutes max, to replace. Shame on Toyota.
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September 2024 by Eliz Paddock
Finally getting my second Fob
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September 2024 by Carolyn Harris
I had an appointment to get an oil change. They were awesome.
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September 2024 by scott edgar
I made an appointment and I was there for over three hours and they still charge me full
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September 2024 by Tina Anglin
CJ was the person attending to my maintenance he was very knowledgeable and getting my questions answered and a part fixed while I waited for the maintenance work to be done I would love to have him do my maintenance work all the time
