“Ian was awesome at checkout helping with finding conditioner and we had John help us and he new so much about boots, his patience and knowledge took me from making a rash decision to really looking into the product line, ending up with a pair that were so beautiful I will pass them on to my family. Without his help and taste I'd have regretted not taking a good look and getting this beautiful pair I've dreamed of. Thanks for your help John and will be back”
10AM - 8PM
420 Cool Springs Blvd #130, Franklin“GREAT KNOWLEDGEABLE STAFF
MANAGER SO HELPFULL.
THEY ARE FOCUSED ON YOUR
SATISFACTION.I HAVE BEEN A
CUSTOMER FOR OVER TEN YRS.
10 STARS.
RIKK ANTHONY”
“Very nice staff & willing to do out of their way in helping me. However, not a really a huge stock of men's shoes. I must say some of the shoes are deeply discounted so one could really wind up with a well made pair of shoes at a nice price both women & men.”
“We always get excellent attentive customer service here! My favorite place to go to purchase any new shoes! From sandals, tennis shoes, or boots, they have it all! Their store was completely covered up the day we went (Mother’s Day) and they did such a great job of still giving each individual customer advice and personal care. Thanks guys for a great shopping experience once again!”
“Great selection of clothing from relatively well known labels like John Varvatos and Billy Reid but also some superior selections from some labels that are not so well known (Grayers, Wood Wood, NN07, Long Wharf). This is one of the best men's clothing stores I've been to and while price point is higher, quality is superior. They do have a annual sale that is a must see.”
“Stopped in and was greeted by Richard right away. Told him what I was looking for and he said they didn’t have them in the store but checked to see they were available online. They were so he went above and beyond to show me what they would be like and brought me many pairs to try on and explain the differences. I bought 2 pair and they were delivered a couple of days later and I am glad I bought 2 pairs. Very comfortable. Thank you Richard!”
“the greatest shoe store I've ever been too, the man there was so extremely helpful and knowledgeable and helped me find the perfect shoe for me. the shoe was a bit pricey but it was worth the experience I had while there. they also have two really sweet dogs who just sit there and let you pet them”
“The employees here are outstanding, they made a really boring experience quite enjoyable. My wife and I ended up at the store twice over the last week and the experience was the same both times, with different employees, good job management.Obviously it's Duluth, the quality of the clothing is great. We had to do an exchange from an online purchase, before we even got done looking at other items she had already gotten the correct size and completed the transaction. I had no clue, this is a beautiful, the time it saved!We will be back.”
“Amazing selection and friendly staff.
Some of the shoes are a bit beat up, but the prices are mostly very fair.
RETURN POLICY WARNING -
The only really downside is that the return policy is super aggressive. If you don't live close by, it's not easy to bring home a great find and try on with a 'fit bc you only have 7 days to get a refund. I travel to the area where the closest location is to me about every 2-3 weeks, so 30 or even 14 days would be reasonable, but 7 is just not worth the extra trip if they don't work out, so I often leave a great find on the shelf if I'm not 110% certain they will work for me.
For the return policy risk, the same pricing for quality footwear with similar selection can be found at Nordstrom Rack with a much better return window. Though I'm giving extra points for M&L bc I love supporting a local, small, friendly, Christian business.
Selection - 4/5
Staff - 5/5
Value/Price - 4.5/5
Return Policy - 1.5/5”
“It was a fun & comfortable shopping experience as the owner and other employees were very personable & answered any questions I had! Many boutiques that I have been in Franklin, have had snobby owners who don’t greet when entering store. This place was a breath of fresh air and a big bonus- super cute clothes! Will be back.”
10AM - 6PM
238 Public Square, Franklin“Maria, the owner, is the shoe whisperer. The shoes are magnificent and the store has something for everyone. The majority of her customers are repeat customers. If you want a pair of the best shoes you have ever owned, go to Boutique MMM on the Franklin square.”
“I have bought 2 pair of dance boots and 2 pair of dance shoes from them while attending dance events. Extremely pleased. John and Patsy are awesome people! Have 2 friends now who want boots. My friends just need to be someplace John and Patsy are without having to drive 200 miles to Franklin to try them on.”
10AM - 7PM
1800 Galleria Blvd, Franklin“Great! Order online the 4May. Very easy and saved $50 on my order! Then Fed ex lost the package and it wasn't being delivered. A customer service rep told me she would refund the order and the. I called Fed Ex and got the package back in track and finally received it on the 16th and went to J Kill store and everything was great.Sales person was able to still give me the discount on my purchase even after it had been refunded. I purchased the items I wanted without any hassle!I will be customer now for life!!”
10AM - 8PM
1800 Galleria Blvd #1538, Franklin“I love this particular WHBM. I have been to several and the customer service can vary so much. Right now, this store has a great team. It is always fun to shop here as they suggest items and jewelry that I never would have tried but ends up looking great. They have helped me build a better wardrobe. Prices are pretty good too if you learn when and how items go on sale! You just have to pay attention for some months and you will catch on.”
“Brendan was excellent! The man knows how to conduct business with the best of us, and was both professional and sincere, an uncommon combo. This man has a bright future!”
“We weren't even looking for shoes, but my daughter wanted to stop in because it "looked cool"
The store had all the shoes a young girl dreams of.
Both young ladies working were very friendly and offered help right away.
My daughter is in between sizes and very picky.
Natalie went above and beyond in helping my daughter find the perfect shoes and even found her some matching Pokémon socks! She was so patient and helpful.
My daughter loves her new shoes and socks!
It was nice to see these young ladies be so knowledgeable and enthusiastic about their jobs!!”
“The store was empty of customers and the two staff persons were very helpful. They didn't have my size in he slides I wanted, but I got some great step in sketchers. All in all, it was a good experience. Very clean and orderly stor.”
“I was able to find the pants that I needed to replace a pair that had torn recently. The DXL employee was able to help me quickly locate the items I was looking for, In and out very efficiently. I think I will be returning here in the future.”
“They have a wonderful staff! The lady I talked on the phone with right before Christmas was so kind and put some men's shoes on hold for me for 2 hours for me to come purchase. The item was sold out in many stores and so sweet of her to this made my Christmas for my brother to find these shoes! Not only did they have them, but they were on sale as well! They were so awesome from the phone and in person in store definitely there to help you out.”
10:30AM - 9PM
Cool Springs Crossing, 1728 Galleria Blvd #101, Franklin“I had the best experience at this location and truly think I was gifted an Angel with Donna in assisting me. I've never been a Pinterest wedding dreamer nor really much of an elaborate dress person. I knew I wanted tea length and affordable since it's an expense that'll be worn once. I'm practical and frugal. Donna was AMAZING. She took me, my mom and sister under her wing and took great care. She was thoughtful and mindful of what I wanted and was comfortable with as well as where to add some uptick in my look that was natural and not forced. So so glad I took the advice of a colleague when she suggested we try here. I lucked out with an off the rack piece that needs minimal alterations and was out the door with my dress for our wedding in less than 5 months.”
“best place for shoe deals, went to numerous stores to find some simple Men's adidas slides and only found them here and even got to get another pair of shoes at 50% off thanks to their bogo sale!”
10AM - 6PM
2000 Mallory Ln Suite 260, Franklin“Lori is so sweet and so helpful! What a breath of fresh air! I brought my girls into the store and we had a very complicated transaction. This was no problem for Lori - wonderful customer service. Lori deserves a raise! We found multiple pairs of shoes we love, and we will definitely be back!?”
10AM - 9PM
1800 Galleria Blvd #5020, Franklin“Great staff and service! Although I did notice I was charged more than the amount on the price tag for my last purchase, so I have to return to the store for an adjustment. Something to watch for.
GREAT end-of-season clearance sales.”
10AM - 8PM
1800 Galleria Blvd, Franklin“Comfortable environment when I do my shopping, they are always at the forefront with fashionable colors and the quality of the clothing is unmatched, I have had dresses, pants and sweaters for years and they are still as good as new. I love Ann Taylor.,”
“Man, this is an awesome store! They carry any and everything you need from clothing to hunting , fishing and firearms! But don’t get it twisted bc they have school clothes for the kids as well! You should stop in and see the good folks down at academy sports in Cool Springs”
10AM - 8PM
545 Cool Springs Blvd, Franklin“Loft is a wonderful clothing store. It offers beautiful casual dresses, skirts, tops and pants. Especially perfect for teachers. I have shopped at Loft for years. Teachers get a discount.”
“Camilla was amazing! From the start she knew the dress after the bride described what she wanted! It was the first dress she pulled for us and it was the perfect dress! So many years later she made us feel so great!”