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September 2024 by Brittney Sanders
We recently attended a birthday party there and my child is gluten free. I called ahead and they told me they would take care of it. They had the gf items separated from the gluten items and in seperate spaces, they had her go through the line first to avoid cross contamination, and they even had a separate bag of gf chocolate specially labeled and separated for her. They made sure she was safe but did it in a way where she was included and for to participate in everything. When they got to pick from the case at the end they had told her ahead of time to pick a pre wrapped item when they went through the line. Excellent customer service.
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August 2024 by Leonard Handzlik
Update post reply from owner:
Yes, I know as a past owner of a small bakery restaurant about the need for proper sanitation. HOWEVER, do you require your employees to put disposable gloves on before going into your display case to service a new customer? I believe that you do not. Do employees handle product bags or boxes with their bare hands? I suspect they do. Therfore, even your own employees could be a source of contamination.
The point I am trying to make is that even if the State employee hadn't even touched his hands to his clothes, he handled his car keys, steering wheel, car door handles, the door handle of your store, his laptop keys, etc. You have REASONABLE expectation that his hands would EVER be sanitary. IT IS YOUR RESPONSIBILITY to clean the scales after he is done testing them. But, Instead of doing that, you, or one of your employees decided to report him, instead of Hanson the situation in person with him, AND YOU COST HIM HIS JOB! In my opinion, that makes you wrong, and undeserving of my patronage or the patronage of anybody I can influence personally or through social media.
I am posting this review, not because of your products not your service. I have never patronized Schakolad Chocolate Factory. I am posting because of an incident that occurred in the store this morning. A representative of the State Dept. of Weights and Measures entered the store to conduct a routine test ofyour scales for accuracy.
He conducted the test, and at some point, apparently one of the women working in the store said she couldn't read his name on his badge, so the State representative gave her a business card.
The State employee left the store after completing his tests, and after he left someone called the Dept. of Weights and Measures and stated that the State employee got out of his truck, reached inside his pants to "adjust himself" and then later proceeded to touch the store scale(s), which they viewed as a gross violation of sanitation.
The State employee was called by his boss, and told he would be fired due to the fact that he was probationary, and had a complaint.
The. State employee said that he wasn't "adjusting himself", but merely put his car keys in his pocket and proceed into the store to perform his job.
Because some uptight woman called Weights and Measures to complain, that man no longer has a job to help support his wife and children.
As for the sanitation question, I would submit to you that the State does not require their employees to sanitize their hands nor equipment before performing their tests. Therefore, even if the employee never touched himself at all before performing his tests, his hands would still not have been sterile, nor would the standard weights that he uses to test the scales be sterile.
In fact, I submit to you that it is the responsibility of the store employees and management to maintain the cleanliness of their scales, and not the job of the State.
I want you to know, that because of this incident, no one in my family will ever patronize your establishment. In fact, I plan to personally try to dissuade everyone I can to avoid your establishment.
If you or your employees had a problem with the way the State employee conducted himself while performing his job, you should have told him so while he was in your store, not call his employer without warning and cost him his job.
I can assure you that the way you handled this incident will potentially cost you a more significant amount than if you just wiped down the scales if you were so concerned.
I am appalled at how you and/or your employees handled this incident.
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June 2024 by Meg Peters
We got there five minutes till close (called ahead to let the lady who owns the shop that we were coming and please don't close) and she was wonderful and very gracious about it. She had the grad gifts (which we were shopping for) in one convenient place so we didn't waste her time, but she also had amazing customer service while we quickly grabbed the chocolates. Person we bought for cannot praise the taste itself, and neither can we. Absolutely incredible both to look at and to eat!
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April 2024 by Brenda Sprague
Kind and helpful people. Chocolate covered marshmallows are delicious ❤️
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December 2023 by William P.
This new location is much less crowded and the chocolates are good but not great. The problem comes with customer service. They used to give a sample with purchase. I spent $40 and I never even got a thank you, let alone a sample. My questions were answered, but not in a friendly manner. Every other chocolate store I've been in has always given samples, even without a purchase. I'm wondering if the ownership has changed from the old location. Bring back the friendly, accommodating service! I'll be looking to other chocolate stores in Nashville.
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November 2023 by Jeremy Lafferty
We dropped by on a Friday afternoon during an outing, and enjoyed the environment. The clerks were very helpful with information about the available chocolates and pricing, and it was all very cute. The chocolates themselves were good quality, but hit or miss whether we enjoyed them. Overall a positive impression, and they did give out free samples of basically any chocolate you could want.
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November 2023 by Nicholas Murphy
Amazing staff!
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September 2023 by Brad Henley
Cant really tell a difference between consumer (mass production) chocolate and theirs. Not worth the money. No distinct difference in taste as opposed to hershey. Taste like the melt down herseys and make their own chocolate out of it
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February 2023 by Jimi Rroxx
What an amazing place! Special thanks to everyone that made the “ Valentines Day “ special! What an amazing crew, and the prices are incredible!Thank You for Saving The Day!The candy is to die for!
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November 2022 by Ed Stanek
Simply delicious
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November 2022 by stephen shustock
Incredible collection of chocolates and all were delicious! My kids loved them and the prices were reasonable
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November 2022 by Daniel Jones
Just go here and thank me later.
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November 2022 by Michael Zirpolo
Best chocolate ever had.
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August 2022 by A L.
Total chocolate lovers , The 4 of us were excited to try this chocolate shop ! Very underwhelming if that's a word ! The chocolate taste itself was fair at best , the marshmallow was good but the vanilla creams were awful ! Just everything we got wasn't good ! Saw many good reviews here but I think Kilwins & sees chocolates beat this place out by so much we wouldn't go back !
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August 2022 by Alexander Rabitsch
Coming from Germany and concerning chocolate I am spoilt growing up with Lindt, Toblerone, Milka Suchard, Ritter Sport etc.But going this place is something else! Beyond words! Go there, get some [get even more * LOL *】and enjoy. It is worth the money, satisfaction guaranteed. No regrets.
