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October 2023 by Aileen
Rick seems like a real good person but that doesn't mean anything to my car's wet floorboards. When he initially replaced my windshield, I noticed he had gouged my dashboard which I wasn't stoked about but my car is old so I let it slide. I've had several issues since the initial repair. Rick has fixed all of them except this last one, and I AM EXHAUSTED of trying to get in contact with him. Now there's a whistling sound coming from my windshield when I drive and any time it rains my floorboards get soaked. I've called, texted, left voice-mails and either he's purposefully ignoring me or he's super busy. Regardless, I had set up an appointment with him earlier this month and the month is over now and he never showed up. Again, Rick seems like good people and I appreciate his drive for a small business, but I would not recommend his services especially if you drive a nicer car.***UPDATE: It's been a week now since I initially posted this and even though Rick responded on here, I have yet for him to *actually* call me back. Again, good guy, but further shows the kind of response (or lack of) you'll get as a potential customer.
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July 2023 by John Cost
I’m sure Ricks does great work, but getting a hold of him is an issue. It seems like he is ruining a one man show and I sympathize with that. But, we had something set up last week and he failed to call me back. Prior to that I had to call him multiple times with no returned phone call to get the appointment set up. Disappointed
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July 2023 by Jim D.
I had Rick replace the windshield on my neighbor's Lexus CT200h while my neighbor was away on vacation. He did an absolutely EXCELLENT job, from start to finish. He was extremely helpful on the phone when attempting to order the correct windshield for the car (there are three, depending on options). He showed up ON TIME, with the RIGHT PART and went to work! I watched the entire process. A windshield replacement is much more complex than I would have guessed and it quickly became apparent that Rick is HIGHLY SKILLED at what he does...and he has all the special tools and materials required to do the job RIGHT the first time. He's very personable and professional and CARES ABOUT THE QUALITY OF THE WORK HE PERFORMS. I'd hire him again in a heartbeat. I give him my STRONGEST personal recommendation!!I've attached a few photos of the new windshield Rick installed below.
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May 2023 by Bill Choate
Rick has replaced two different auto windows for me. I couldn't be more pleased. If you are in Williamson County, this is your guy. Timely, effective, and leaves everything looking like new. Call Rick.
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April 2023 by Tucker Carroll
Rick is the best that they come! Solid guy who knows what he’s doing. 10/10 recommend.
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February 2023 by Tiffany S. Johnson
I had a small chip that I needed repaired ASAP! Rick is fast and professional. I will definitely use him in the future.
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February 2023 by Ashley Snook
Rick's great to work with I highly recommend using Rick for any glass service for your vehicle
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December 2022 by Brooks West
Good value and particularly appreciated the ‘on-site’ service aspect of the repair!He was a little quirky and communication was spotty at times, but delivered in the end which is what matters.
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September 2022 by Ashley Dabonka
Very happy with Rick! I called him to fix my Kia window and he was able to fix it the very next day and better yet- he comes to you :) thank you for your help and great communication.
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August 2022 by Wei Wang
to me, Rick is the top professional that we rarely see among the young working group now. He is polite and professional. He replaced my windshield for a very reasonable price!!
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August 2022 by Tony Johnson
Rick was great and repaired my windshield the same day. Highly recommended and very professional. Will recommend to all friends and neighbors.
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July 2022 by David Patten
Don't believe any negative reviews about Rick's. I called him this morning and he was at my house and finished by 3pm. And guess what...he actually answers the phone himself! Did a perfect job on my Ford F150 and he was also a pleasure to chat with. Truly the most prompt and professional person I have ever encountered. Don't waste your time calling SAFELITE, call Rick's! He was on time, 1/2 the price, and a real gentleman.
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March 2022 by Travis Bryant
Had appointment scheduled yesterday Rick was a no show. Rescheduled for today, again a no show 2 hours plus late, left multiple messages with no reply. Wish I had known this was an unreliable provider could have saved myself time. Leaving clients waiting without the courtesy of a call is unprofessional. At the very least a professional courtesy would be to call if late, but to not call and not show, awful.
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May 2021 by Breann Vance
Even before I got my windshield replaced I had to call him Several more times to even see if he was still coming and when he finally answered he was very rushed when I asked him if he was still coming to the spot he told me to meet him when he got here (1 hour late) he was very rude and rushing the whole time and I got a very bad job out of it. I do not recommend at all.Services: Windscreen replacement
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April 2021 by Julie Moss
I called a national company and was given a date 3 weeks out and a hefty quote. I called Rick and he came to my house the next day, was great at communication and replaced my windshield for $150 less than the other company. Highly recommended! Nice guy. Great service. Quality product.
