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June 2024 by Black Cat Studio Nashville, TN
Rick is such a knowledgable person and clearly a master of his craft. He replaced the windshield on our highlander and couldn't have done a better job. Look no further, he’s the best in the business!
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May 2024 by Christopher Lane
Rick's was recommended by a company I had good service from so I ignored the other bad reviews. I was mistaken. My work schedule is really irregular and difficult to work around so I had to take vacation time for this appointment. Nobody ever showed up or even called! Completely wasted my time. Would NOT recommend doing business with Rick's Auto Glass at all!
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February 2024 by k w
*Tried many times to resolve privately before posting review*
Would not recommend. 0/10
Had a very basic windshield replacement. Within three months, the seal had failed, my car was flooded, and I couldn’t get a text back or payment returned.
Save yourself time, money, and car damage. Go to Safelight.
*Thanks for responding so quickly to this review and not the 3 missed calls, 3 voice mails, 3 text messages, and 2 Venmo requests (one of which is still open if you would like to reimburse).
Please check your records for a Mazda serviced on September 14th for additional information.
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October 2023 by Aileen
Rick seems like a real good person but that doesn't mean anything to my car's wet floorboards. When he initially replaced my windshield, I noticed he had gouged my dashboard which I wasn't stoked about but my car is old so I let it slide. I've had several issues since the initial repair. Rick has fixed all of them except this last one, and I AM EXHAUSTED of trying to get in contact with him. Now there's a whistling sound coming from my windshield when I drive and any time it rains my floorboards get soaked. I've called, texted, left voice-mails and either he's purposefully ignoring me or he's super busy. Regardless, I had set up an appointment with him earlier this month and the month is over now and he never showed up. Again, Rick seems like good people and I appreciate his drive for a small business, but I would not recommend his services especially if you drive a nicer car.***UPDATE: It's been a week now since I initially posted this and even though Rick responded on here, I have yet for him to *actually* call me back. Again, good guy, but further shows the kind of response (or lack of) you'll get as a potential customer.
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September 2023 by JP Cost
I’m sure Ricks does great work, but getting a hold of him is an issue. It seems like he is ruining a one man show and I sympathize with that. But, we had something set up last week and he failed to call me back. Prior to that I had to call him multiple times with no returned phone call to get the appointment set up. Disappointed
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September 2023 by Charles Frenzel
Excellent service
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September 2023 by Ashley Gonzalez
Rick's great to work with I highly recommend using Rick for any glass service for your vehicle
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September 2023 by Fernando Garcia
Pretty much straight forward as far as communication goes.
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July 2023 by John Cost
I’m sure Ricks does great work, but getting a hold of him is an issue. It seems like he is ruining a one man show and I sympathize with that. But, we had something set up last week and he failed to call me back. Prior to that I had to call him multiple times with no returned phone call to get the appointment set up. Disappointed
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July 2023 by Jim D.
I had Rick replace the windshield on my neighbor's Lexus CT200h while my neighbor was away on vacation. He did an absolutely EXCELLENT job, from start to finish. He was extremely helpful on the phone when attempting to order the correct windshield for the car (there are three, depending on options). He showed up ON TIME, with the RIGHT PART and went to work! I watched the entire process. A windshield replacement is much more complex than I would have guessed and it quickly became apparent that Rick is HIGHLY SKILLED at what he does...and he has all the special tools and materials required to do the job RIGHT the first time. He's very personable and professional and CARES ABOUT THE QUALITY OF THE WORK HE PERFORMS. I'd hire him again in a heartbeat. I give him my STRONGEST personal recommendation!!I've attached a few photos of the new windshield Rick installed below.
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May 2023 by Bill Choate
Rick has replaced two different auto windows for me. I couldn't be more pleased. If you are in Williamson County, this is your guy. Timely, effective, and leaves everything looking like new. Call Rick.
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April 2023 by Tucker Carroll
Rick is the best that they come! Solid guy who knows what he’s doing. 10/10 recommend.
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February 2023 by Tiffany S. Johnson
I had a small chip that I needed repaired ASAP! Rick is fast and professional. I will definitely use him in the future.
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February 2023 by Ashley Snook
Rick's great to work with I highly recommend using Rick for any glass service for your vehicle
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December 2022 by Brooks West
Good value and particularly appreciated the ‘on-site’ service aspect of the repair!He was a little quirky and communication was spotty at times, but delivered in the end which is what matters.
