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November 2023 by Erin McLoud
Service was great! The staff provided great customer service, and the shop was very nice. They fixed an issue that another major mechanic shop said would have to go to dealership for repair.Service: Electrical repair
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November 2023 by Chuck Rudolph
IMO, HANDS DOWN the best, courteous, communicative, FAIR and CARING automotive place I have ever been too! I thought my previous mechanic (a dear friend) was the best, but Mike and the crew surpassed him.Since moving to TN lil over a year ago I have tried 4 other automotive companies and they were decent, just NOT MIKE and the crew at Reliable! TOP NOTCH! I have an older 328 and e320 and I am happy to know these babies are in good hands. TY very much Reliable??????
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October 2023 by Gilbert Waggoner
Mike, Tiffany, Dixie and Tim really did a great job scheduling, repairing and doing a secondary check of our Scion Xb's front shock replacement. It drives like a new car again! Great service, honest and fair estimate of the repairs and on time delivery. Keep up the great job!
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October 2023 by Mary Putnam
The air went out in my Chrysler Pacifica and a month later the radiator went out. I used them both times and they had my van ready to go within 2 days both times. Very helpful and friendly employees as well, excellent experience all around!Services: Vehicle Inspection
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October 2023 by Mandy Langford
This place is amazing. They got me in and out so quick. The receptionist was so nice and helpful. I will definitely take my car here in the future.Service: General repairs & maintenance
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October 2023 by Robert K.
Easy to work with, outgoing, served their customers with great alacrity and attentiveness. Had to have some pads replaced and belt installed. Was in and out in roughly an hour and back on the road. Team is friendly and efficient.
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September 2023 by Randy Risher
These guys are fantastic. Highly recommend. Thomas and Mike in the front were great - literally fit me in at the last moment after a referral from CarMax. Their tech took the time to drive my truck out in 840 and listen for the things I told them about. Great advice - no pressure - kept me informed via text all day. Everyone needs an honest reliable auto shop and this is it in Franklin. Fantastic.
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September 2023 by Damon Reynolds
Had the engine in my 1997 Toyota Tacoma replaced. I've dealt with many different shops in many different places and Reliable Automotive had the absolute best customer service, the ladies up front were amazing, the work was beyond awesome and the team in the shop was very thorough and professional. I have sent multiple friends there for their auto work and will continue to do so. No other shop will ever work on any of my vehicles as long as Reliable is in business.
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August 2023 by Ralph McGee
Ready to work as per schedule. Fast, efficient and reasonable cost. Excellent experience with office staff and techs. Gage and Thomas were accommodating, professional and readily shared their knowledge of the 2011 Range Rover LR4.
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August 2023 by Amanda McClellan
They eased the stress by helping me through all of the red tape with my warranty and also made it a pleasant experience with their kindness and great prices. I will NEVER GO ANYWHERE ELSE!!! Thank you so much!!!!!!
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July 2023 by Katherine W.
if it were possible to rate this business zero, I would. I was charged a large sum for repairs, only to discover thousands of dollars were needed in addition for my car to be operational. After I had another garage look at my car, they stated they would've never completed the initial repairs without further investigation from the start. So, I was out thousands of dollars and ended up selling the car as scrap to that second garage. When I attempted to communicate with the manager my dissatisfaction, the only thing I asked him to do was respond to me. But he never did, which told me a lot about how they valued me as a customer. I'm not sure I've ever written a negative yelp report in my life, but people need to get second opinions before they are willing to spend thousands of dollars for repairs at this company. Such disappointing service. Who has several thousand dollars to throw out the window...I certainly didn't. I did learn a valuable lesson though. ALL I asked after voicing my dissatisfaction was a response, and they weren't willing to do that. Had they taken responsibility by simply contacting me and talking the issue out, I most likely never would have posted this. I understand people make mistakes, all I'm asking is that you take responsibility and value your customers.
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July 2023 by Ken Franqui
Great job finding the issue with my car and fixing it in a timely manner. I liked the fact they ordered factory parts my car instead of 3rd party parts.
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July 2023 by Victoria Kemp
Not only was this the best customer service I received from a car repair company but it was the BEST customer service I received in my life!! I am still speechless about the quality of service that Tiffany and Dixie provided me. They helped me get and return my rental car and my car was repaired much quicker than expected. I will be recommending them to anyone I know!! They made a stressful situation stress free. I am still in shock of how simple and easy they were to work with.Services: Auto engine diagnostic
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May 2023 by Rick Fleming
Reliable Automotive is a great place here in Franklin Tennessee to get your car worked on. I was traveling from Michigan and noticed that I needed brakes. They took special care of me and I am definitely letting you know to give them a try. The owner Mike really takes care of his customers. Thank you Mike I really appreciate your quality of work
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May 2023 by Cyndi Brown
By far the best experience I have ever had with service for my car. I needed a new axle and front brakes with rotors. So much less than what the dealership quoted me. Will always take my cars there and will refer others! Thanks so much!Service: Brake service & repair