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February 2024 by Mari B.
Outstanding order ahead/catering service! Used them for a party and everyone loved the food! The prosciutto skewers, dips and cheese platter were a hit! Cuban Mojo Sliders were all gone and regular sandwich slider assortment was great! They have deviled eggs and they were okay. Little Bundt cakes were delicious and the mini fruit tarts all disappeared. Food was delicious and you can't beat the price. Plus Publix Staff is helpful and really got our order out quick to us!
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February 2023 by PR Owen
Brilliant
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December 2022 by Kelly F.
The parking here was plentiful. This store, like the other Publix I went to, is very clean, organized, and pleasant to be in. The employees were also helpful and kind. I felt like the produce quality was better here. Maybe it just wasn't as picked over as the other Publix. They also had a wider variety of ice cream options compared to the other location. Prices still high of course but I left happy, with produce and ice cream!
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August 2022 by Jannifer Newell
I had to switch all my medicine from Walgreens they're just unbelievable there when I switched everything to Publix wonderful great service and everything great up until the other day the little girl had an attitude and I didn't like that and she had the nerve to tell me I was being recorded that almost made me pull all my prescriptions and move to another location but the pharmacy he's so wonderful I'm not going to let this One bad Apple move me away they need to get rid of her.
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July 2022 by Jason Rogers
This is far and above the most competent team I have encountered at a Publix pharmacy. It cemented my decision to move to Franklin. A pharmacy! I realize this sounds absurd.There was a camel's back, and this was the straw that corrected its spinal subluxations.
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May 2022 by Tiffany E.
Shopping here truly is a pleasure. The staff is always very friendly and go out of their way to help you find exactly what you need. And the store is always perfectly pristine. Glad we have the convenience of this store and there isn't really a thing to improve except more sales items to be slightly more competitive with other grocery stores.
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May 2022 by Tiffany L.
THE SUSHI AT THIS PUBLIX IS AMAZING. Nothing less than 10/10 stars. I am from Hawaii and the TN sushi normally sucks. Even that fancy restaurant in Nashville that is overpriced and started with a V. I SWEAR the sushi at this specific publix is the best sushi you can find in Middle TN. The guy that works here is super nice and will custom make rolls for you as well. If you want sushi you NEED to come to this publix and get your fill!!
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September 2021 by Emily Sundin
Excellent service ! Quick prescription refill attention to details n errors ever and they always ask“How are you and they boys doingMs Emily?”They care . That makes such a difference!
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July 2021 by Blu Wyatt G.
All that is within me wants to 5 star this particular store location....you see, I've always had such a great experience with all the staff. They always ask if I need help finding something and seem quite attentive to customer needs. Today I horrifyingly made a big juice mess on aisle 4! So sorry y'all. They were so very gracious as I apologized 107 times! 5 star right?! However, I must be true to the star power I allot each business I encounter. Now, this is a HUGE thing for me....let me tell you of my experience. My items still cluttered the counter while the bagger gal and I feverishly tried bagging my remaining items (unorganized might I add). The previously kind teller lady practically spun on her heels after handing me my receipt and proceeded to ring up the next guy. All his items then began to clutter the counter while my items were wishing they were bagged and released. Ok maybe that's a stretch. I'm a creative. My reusable bags were then thrown on top and I was urged with a stressful grin to exit the building. Today I heard (through body language and actions) "faster", "hurry", "move", "the guy behind you is more important", "get outta here". This is NOT the first time and is NOT the only franchise that works this way. I think it s a culture thing, really! My husband says it's a simply productivity issue. Serve more people, less lines, less tellers, fatter bottom line! Well I call BS!!! Chick-fil-A always makes every single customer feel seen, heard and respected. PLUS...they serve crazy number of people at their most vulnerable:: when they're HUNGRY!! I would like this to get to some ceo type person with lots of power and a heart for people to develop a NEW and improved training model. How about TOP KNOTCH customer service from parking to load up! Teach tellers to take care of one customer at a time. Eye contact. Kindness. Please!!!!!
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March 2021 by Ross Rainwater
Always cordial & professional.
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February 2020 by Connie Iden-Monds
Publix is my go to! Best staff, great selection, short checkout lines...
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June 2019 by Mark C.
Stopped in for deli meat. ONE PERSON behind the counter working in SLOW MOTION!!! Unbelievable. Won't stop here again.
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February 2019 by Jessica Kilpatrick
I just switched all of my prescriptions to Publix. I had only previously used Walgreens, but their pharmacy service is horrible. The lady at Publix was amazing! She had a cheerful attitude and a lovely smile. Wonderful service!!
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January 2018 by Cathy G.
Love Publix!! But I dearly would hate that it changes... I can say most times I shop here, which is nearly every other day, most of the people working there keep me coming back... but I and my spouse have had two different occasions in the last month that made me think, oh no are they changing... are they going to be like Kroger on Murfreesboro????? ( I have had no help even when I went to the customer service at Kroger, not friendly). The first incident my husband asked an employee of Publix to check if they had anymore Pedialyte grape flavor before having to go to a separate store to buy this and the employee told him she was on brake and walked off (wow, sick Special needs child needed this and your employee replied, I am on brake???!!! ). Think how you would feel.. Well how about getting someone else to help. He left there with no one checking for him... I go to check out and I have one sandwich for lunch , on my lunch brake, and walked right up to the register ( I remind you I am on my brake), and there was a lady checking out by the customer service a client.. the client said oh Sorry this lane is closed after me (the client) .. there was no sign saying this lane closed .. then I had to go stand in line with people checking out weeks of groceries... could she not have said something, the employee, like I can take you with just one item and maybe even suggest moving around to customer service to check out my one item... Please Publix , please do change , I have always bragged in other employees there that went over my expectations.. but two I one month makes me wonder if they have changed management??!!
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March 2017 by John Shields
Love this Publix. Am here now. Every time I come smiles everywhere, friendly greetings, meats are the best, life is good
