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April 2024 by Audrey Alexander
Small selection of animals, big selection of accessories.
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March 2024 by Todd Fichter
Staff is always friendly and helpful. I've utilized their grooming services as well, many times, and have always been satisfied with the service.
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March 2024 by Santosh Ravula
I took my dog for self wash twice and it was a very good experience. The guy who looks like Jesus lol is really amazing and friendly. He has good knowledge on the products and about dogs too.
This has become my go to self dog wash in Franklin.
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March 2024 by Shelia Haggard
Love Michelle!
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February 2024 by Blair Milne
Very helpful staff, would much rather shop here than online. Will be coming back when I am in the neighborhood.
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January 2024 by S M
Adopted a cat here today! Both staff members were very helpful with recommending products like food and carriers and let me know that they price match, so we were able to get a couple big discounts!
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January 2024 by Shanon Murphy
Adopted a cat here today! Both staff members were very helpful with recommending products like food and carriers and let me know that they price match, so we were able to get a couple big discounts!
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January 2024 by Kristin Wise
I get that stores are closed for inclement weather, but it's so easy to improve customer experience by updating your owned media channels. You can edit your store opening hours so easily on Google Business Profile. You can also record a message on your phone - archaic in this day and age but very effective for those who call and frustratingly just hear it ring repeatedly. You could even set a pop up on your website based on a user's location. Please invest in a little bit of training and operations to improve the customer journey. Giving you 5 stars still because despite this real annoyance, I like your stores otherwise.
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November 2023 by Alicia P.
Do not groom your pet here!!! I walked in the store and heard a lady screaming at a dog she was grooming. She said "You don't like me choking you but you won't let me bathe you." She had the dog tied up around its neck and it was so tight. Poor dog looked so scared. I hope management fires her!
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September 2023 by John Layne
Nice staff bit pricey
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September 2023 by Gregory Brown
Made a grooming appointment online over the weekend for 8:00AM Tuesday. Late Monday afternoon I get a message that they are too busy and can’t take my dog. They shouldn’t have an online booking system if it can’t accurately book appointments.I won’t be back in PetSense and it’ll be a while before I go to Tractor Supply, their parent company.
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September 2023 by Crystal Paternoster
I was close to this business while trying to locate a puppy food that would agree with our new additions stomach. There was a young gentleman working there this evening, and he was so Informative of all the best types of sensitive tummy puppy food and went out of his way to read every ingredient on the suggested brands due to me forgetting my reading glasses. I was very impressed with the patience and compassion he had with me while helping me find the best food for our dog.
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August 2023 by Tennessee Loon
This place is BAD!
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July 2023 by Chris L.
We have been going there for a couple of years and the level of help, concern and friendliness is more of what you're expect from a small business that from a chain. We rarely go in without having someone offer to help quickly and everyone has been friendly. I've met the manager before and have been impressed with how the store is run. I cannot testify to the grooming aspects as we've never done that but our experience with the retail side has been hard to beat.
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July 2023 by Kevin Albertson
Stricter for rules. I am passing through and had need for emergency wash. I called for self wash and it was open. Said I’d be there in 3-4 minutes. Another person arrived before I did unfortunately, I arrived at 4:50pm. Self serve Closes at 5pm and they wouldn’t allow me to wait. Groomer had ZERO pets but didn’t offer a wash. “So sorry”, I was told. Service with a smile as no service available.
