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February 2024 by Jessica Michaud
Great selection, knowledgeable staff, but can be difficult to find staff
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January 2024 by Courtney Martin
I use Petco for my sphynx cat Luna's food. I usually do an online order since I have 6 boys. I love that I can drive right up and call and they bring it right out. They are always very polite.
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January 2024 by andrea giese
I waited 1/2 hour to get help in the aquatic section, it was quiet when I got there and waited until someone saw me, then a couple families came in, those two families received help before me and I kind of blame them somewhat, but when a sales person arrives I think they should ask who was here first, the family should of spoke up BUT the second family showed up after that and the employee had seen me standing there for a while and proceeded to help them, after she was done she told me she needed to get pricing to the register and she'd be back, that didn't happen. I had to walk up there and ask for help, no apology, just sent someone else back with me. I ended up spending an hour and half to get 5 fish, dog treats and aquarium supplies. Ridiculous! I no longer buy my dog food from you because it's never in stock anymore. I will be taking my business to PetSmart and an aquarium specialty store.
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January 2024 by Klizaire K
Awful experience here. Do not go here for grooming.I showed up for my appointment this morning, when it was pouring rain and very cold (I had seen severe weather alerts sent out), and was not able to get into the store.There was no signage I could see about what to do. Finally I called the store and got connected with the grooming salonThe groomer, I believe it was Kassy, told me she would be there in "just a sec". After waiting for almost 5 minutes, I gave up and went back to my car.(Since my dog and I had been standing outside in the cold, pouring rain, and it was way too cold/exposed to be standing out there for a long time.)Hopefully the store learns from its mistakes. Please don't leave customers there for an appointment out in the cold rain.-Claire E
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December 2023 by jessica Myers
I loved saved a lot of money I didn't know this store had so many good deals
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November 2023 by Karissa
The staff is super kind - and if it wasn’t for the prices of this store this would be a 5 star. I agree with the other reviews this is very over priced and they even charge for bags now which is something I’ve only heard from in California. This is TN so it’s confusing to see that extra charge here
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October 2023 by Brian B.
horrible store they overcharged me for an item that was %50 off and on top of that they charged me twice and they couldnt help me at all when i called then dont ever go this store at all its terrible
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September 2023 by Scott Craig
Kassy at the Franklin store is awesome. She treats Jax so well that he loves going and seeing her! He smells and looks great when I pick him up and I know he is never mistreated.
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September 2023 by Cade Powell
I ended up having questions that the employees were able to help with easily. I love their vital care program because I have two guinea pigs that are always hungry so food can get expensive but petco solved that problem for me
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August 2023 by Jackson Harris
The staff acted very irritated at the fact that it was 7:02 and I was still checking out when they close at 7. Businesses should expect to not close right on time if customer traffic patterns justify that expectation. They could have smiled and been friendly, instead that acted worried and anxious and made me feel weird. LolAll good though, I like this place.
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August 2023 by emily anderson
I was buying a life vest for our toy poodle for a kayaking trip the next day, the lady who checked me out up front asked ‘who is your ‘baby’ that you are getting this for?’ It was the sweetest question and of course it made my day to be able to share a little bit about Bear going kayaking. She wished us a good trip (my son and I) and I thought..Petco hires people who really care about animals..or at least she really did!
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July 2023 by Giapaulo Jones
Walked in not knowing if closed or not around 8 ish at night seeing multiple people in their checking out their items I ask one women if and where their beta fish are and she said that is her last customer and we could look at them for like 5 min then they have to close up and I agreed saying that I wasn’t planning on buying anything just to look real quick I get to the front and another women petco worker approaches me asking what I needed because they are closed and I said the other worker said I could look at them real quick for 5 min but she said that I need to get out now. I didn’t have a problem getting out I wasn’t trying to buy anything just see something real quick with the doors open just kinda dissapointed with the way it was handled and the attitude of one of the works because I have been to other pet is and never had an issue anywhere else.
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July 2023 by Md Hanif
This is the most beautiful Dog and Cat store in the Boro! I was asked at LEAST 5 times from the amazing and awesome staff if I needed any assistance or had any questions! Love ? it! Incredible selection and pampered fur baby supplies .
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July 2023 by Jackie Graetz
We have used petco twice now for grooming and have received good service for our two older dogs. Our second visit, we were able to guide the groomer on things that we wanted to adjust from the initial visit (length, etc) - Brooklyn was really helpful, listened and did a great job grooming our westies.
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July 2023 by Lillyan Norman
Super helpful staff. Recently came into possession of a bearded dragon and had no idea what to do for it. They were great and so helpful and kind!!
