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June 2024 by Holly Doyle
I have been to this location a few times and had the pleasure of meeting Charlie. Very knowledgeable when it comes to dog food and supplements. He sold me on the “just for dogs” brand a while back and my pups are hooked. I came back and Charlie also recommended a few other things to try. Good conversation and very funny guy. The whole staff seems like they really enjoy what they do! It is a little out of my way but I love this location. Thank you Charlie!!
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May 2024 by Jennifer Randleman
This place is amazing! They always have my dogs favorite treats and bones!
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April 2024 by Krista Eger
On both visits, I was refused service which left my children and me feeling upset and disheartened.
During my first visit, my children and I were denied the purchase of feeder goldfish due to what the associate deemed as inadequate care for our existing fish. Despite explaining our feeding schedule and intentions to keep the fish alive in a tank, we were accused of endangering the fish's life and denied the sale of a feeder! goldfish. This incident left my child feeling guilty and fearful for their current pet's well-being.
The second visit was equally disappointing. We intended to purchase ghost and cherry shrimp to live alongside our betta and African dwarf frog. However, we were once again refused sale under the false pretense that shrimp cannot coexist in the same tank. Despite providing evidence of compatibility and our past success with these animals cohabitating, we were denied the purchase. Saying that they can refuse the sale if they feel we intend to harm the animal.
To further compound my frustration and aid in my investigation, a visit to another Petco location in the area revealed that the exact same animals were peacefully cohabitating in a tank. When I brought this to the attention of the employee, they were surprised by the way I was treated at the Franklin location.
This raises the question of whether the associates are enforcing arbitrary policies or selectively choosing whom to sell to. The lack of consistency and misinformation provided by the Franklin location is unacceptable and has driven me to take my business elsewhere
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March 2024 by Justin Luthe
Lazy cashier wouldn't ring us up because it was to close to closing....we're in the store!
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March 2024 by blue_ collarr
Luna is loving her new habitat, I would like to give a huge thank you to both Rachel and Tang who both worked so hard to help my family to purchase Luna. There knowledge and guidance in what Luna would need was astounding. Rachel and Tang both did such a great job at helping us with what was unfortunately a two day process because of the lack of customer care from my bank ( lawernceburg Federal) but these two lady's went above and beyond to ensure that we had what we needed and that Luna went to a comfortable new home. My family and I Luna included would like to send our sincerest thanks to the awsome team at Petco in Franklin TN.
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March 2024 by Richard Dorough
You had a good selection of what I was looking. Checkout was easy and the clerk was friendly.
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February 2024 by Jessica Michaud
Great selection, knowledgeable staff, but can be difficult to find staff
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January 2024 by Courtney Martin
I use Petco for my sphynx cat Luna's food. I usually do an online order since I have 6 boys. I love that I can drive right up and call and they bring it right out. They are always very polite.
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January 2024 by andrea giese
I waited 1/2 hour to get help in the aquatic section, it was quiet when I got there and waited until someone saw me, then a couple families came in, those two families received help before me and I kind of blame them somewhat, but when a sales person arrives I think they should ask who was here first, the family should of spoke up BUT the second family showed up after that and the employee had seen me standing there for a while and proceeded to help them, after she was done she told me she needed to get pricing to the register and she'd be back, that didn't happen. I had to walk up there and ask for help, no apology, just sent someone else back with me. I ended up spending an hour and half to get 5 fish, dog treats and aquarium supplies. Ridiculous! I no longer buy my dog food from you because it's never in stock anymore. I will be taking my business to PetSmart and an aquarium specialty store.
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January 2024 by Klizaire K
Awful experience here. Do not go here for grooming.I showed up for my appointment this morning, when it was pouring rain and very cold (I had seen severe weather alerts sent out), and was not able to get into the store.There was no signage I could see about what to do. Finally I called the store and got connected with the grooming salonThe groomer, I believe it was Kassy, told me she would be there in "just a sec". After waiting for almost 5 minutes, I gave up and went back to my car.(Since my dog and I had been standing outside in the cold, pouring rain, and it was way too cold/exposed to be standing out there for a long time.)Hopefully the store learns from its mistakes. Please don't leave customers there for an appointment out in the cold rain.-Claire E
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December 2023 by jessica Myers
I loved saved a lot of money I didn't know this store had so many good deals
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November 2023 by Tennessee Loon
Horrible prices.
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November 2023 by Shea Groves
Had what I was looking for and a good price
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November 2023 by Karissa
The staff is super kind - and if it wasn’t for the prices of this store this would be a 5 star. I agree with the other reviews this is very over priced and they even charge for bags now which is something I’ve only heard from in California. This is TN so it’s confusing to see that extra charge here
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October 2023 by Brian B.
horrible store they overcharged me for an item that was %50 off and on top of that they charged me twice and they couldnt help me at all when i called then dont ever go this store at all its terrible
