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June 2023 by Brian J.
Overpriced. Good over the phone service, but not worth it at all. A Home Depot truck rental is cheaper
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May 2023 by Tony B.
Don't use Penske. I just got stiffed. Reserved a truck. Got to customer service and didn't have it. I'm left without a moving truck. Can't move. Additional costs now.
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August 2019 by Derry
Very quick and kind service in my experience
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August 2019 by Dustin Palmer
I have had three separate Penske experiences in the past 18 months and I stand behind the service. Great trucks and 72 mph governors make distance travel more bearable. Make sure to get the big diesel.
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June 2019 by Yasser Fathi
Reservations is the worst
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February 2019 by Justin Spear
Good trucks
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October 2018 by Surbhit Jain
Perfect for my needs. Employees are friendly
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September 2018 by Glen A.
Just a warning to anybody, like me, that works at staying on top of your To-Do List .... I ordered a 16 ft truck 2 weeks before I needed it. I called three (3) times to confirm I had a truck because everytime they said they were sending me an email confirmation - it never happened. I called the day before just to make sure I had a truck. When I went in, the day of, to get my truck and off to meet some hired guys to help .... NO TRUCK!! I was then told one was on the way and should be there in 20 minutes maybe 30. I was peeved. Went just outside the door of Home Depot (where Penske is stationed) to call the hired guys and push them back from showing up too early. After 45 minutes of waiting outside - watching for a truck to show up - I went in to see what the hold up was! I was told my name was "paged" to inform me NO TRUCK was showing up! I said I was right outside, which they knew, yet no one came out to get me. THEN I was told I needed to drive to Spring Hill for a truck. Wow!! I am now 1 1/2 hours behind schedule and had NO TRUCK. I was pissed. Did not want to go to Spring Hill due to using up more gas and pushing me back further from my schedule and hired guys helping me. I then called U-Haul and got a truck and on my way. I was fuming at that time at Penske for screwing me up and lying about a "truck on the way". AND never got the email. Even the day before when promised one! U-Haul all the way from now on!
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January 2018 by Ilde Cruz
Great customer service. Penske corporate office understood I couldn't load in the snow and have me an extra day free after I expected to pay!!! There are still good people in this world!
