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March 2024 by Malika Bekmirzaeva
Good day, I have a lot of this brand of jewelry, I really loved this brand until the sellers of this store treated me, how rude and how disrespectful I am very sorry ?
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February 2024 by Madison Snowden
I am over this cool springs location. I have supported this location for a long time but their jewelry cleaner has not been working since August and I have a lot of jewelry from this company. The main reason why I buy from pandora is for their care of their jewelry and the cleaning. The staff members get annoyed when i ask to clean my bracelet. I will not be supporting this company anymore.
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December 2023 by Russell
Not open during posted hours.
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November 2023 by Angela G.
The manager there is so rude. Bought a ring and was scratched and also scanned it under another ring. I cant exchange it nor get a refund. Never going back there again.
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October 2023 by Debra Woodward
Bought a beautiful bracelet with a heart latch and added a diamond heart with wings in memory of my daughter.
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April 2023 by Kimberly Medina
I love my girl Megan!
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February 2023 by Catherine P.
I went into this location on 1/29/23 to see if someone could repair a link on my bracelet. The employee (Kimberly) was able close the link in order for my charm to stay on. While at the store I decided to purchase another charm for my other bracelet. After selecting & paying for my new charm, the employee offered to put it on my bracelet for me. During this process, she had taken off 1 of my closers. I didn't realize it until the next day when I was on vacation and took my bracelet off. A few of my charms went flying off. I was in shock at 1st because this has never happened before. I thought long & hard trying to figure out why this happened. Once I looked at my bracelet, I realized that she had never put my closer back onto my bracelet after adding my new charm. I immediately called the store and was prompted to come into the store. When I arrived back from vacation, I went into the store & no one apparently had seen my closer. I was devastated! Luckily the manager (Von) heard my story and I ended up leaving the store with a new closer. Thank goodness for a Great manager with Great Customer Service Skills. They will always get my business!
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October 2022 by Kati C.
Came in today with my mom to buy a new charm . Nice clean store , very friendly . Busy
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August 2022 by Alicia S.
First time at this location. Amelia was my service woman. She was welcoming from the time I walked in. She assisted me with my new bracelet and helped size me for a ring. Very easy to speak with and knowledgeable about the products. She gave me great advice for my next trip in as well as gift ideas. I'll be back!
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January 2022 by Kesha JLS
I so enjoy this particular Pandora jewelry store. They are stocked with the latest charms, the sales agents are very patient and work with you or even order that perfect charm for your occasion.Early mothers day celebration they have specials. Check them out.
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May 2021 by Nakreeta Johnson
If I could give this store 0 stars I would! Came to this store and they had 1 employee and apparently this store’s policy is “1 employee to one customer” so you have to wait in the hallway to enter the store! Line builds up in hall then we see another employee appear from the back, to only return to the back while the line continues to build! Not one ounce of urgency from the employee that is working! If I hadn’t bought items online to be picked up in store, I would’ve NEVER waited in that Line! All Jewelry is locked away anyway so the process of not allowing some to walk around in the store is HORRIBLE! I’ll never return to the Pandora store in Green Hills!
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May 2021 by Kesha Slusher
I so enjoy this particular Pandora jewelry store. They are stocked with the latest charms, the sales agents are very patient and work with you or even order that perfect charm for your occasion.Early mothers day celebration they have specials. Check them out.
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January 2021 by Alan Walker
Took my wife to get her a Christmas present. Our sales person Ashley was very nice and helpful. She took the time to explain all the options to us. She made some good suggestions and even told us about a new line of charms coming out for valentine's day.I am not a mall person, so I like to go and get what I need and leave. Ashley made this experience very easy and painless.I can see going back again for more charms in the future.
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January 2021 by Guspatrino Jones
5 ⭐customer service. A nice christmas ? gift ?. They sell top notch pandora jewelry.
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December 2020 by anood ezzeir
This is the worst store ever the associates don’t have an customer service skills and are very rude and unwelcoming. The manager is very rude and disrespectful.
