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December 2023 by Snxg TF
Customer service
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February 2023 by Lisa Shadrach
The website says open until 9:00 pm - I just drove here and arrived at 8:17 to a closed store.
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February 2022 by Andrew
I will NEVER order from these degenerates again. Unbelievable. Takes them entirely too long to process 1 small order! Paid extra to have it next day delivery, took them 2 days to even process my hat! Didn’t even give me my FULL refund for paying next day delivery, only gave me $20 back. Ridiculous. I HIGHLY do NOT recommend this place
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November 2021 by maddie hicks
my shirt broke and i wore it like twice. it was so expensive too and i’m poor because of this pacsun
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March 2021 by Allie Powell
I’ve never had a very good experience at this location but yesterday was so bad I had to write a review. I had bought several pairs of jeans and one pair of shorts online and none of them fit. I wanted to exchange them for the correct size. (I had a 20% off coupon when I purchased them) they only had one thing I needed in the store and I was able to evenly exchange it. But then I was told they were not able to give me the 20% off price if they were to order the other items for me. I’ve worked at PacSun so I know this is not true. And every other store is able to do an even exchange even if they have to order the products online. I spent about a total of $200 and by the end of all of this I ended up with $96 in store credit and one pair of jeans. I was told I could not be refunded because I used a PayPal account to pay and one pair of jeans was a markdown and I would have to mail it back if I wanted my money back. Every time I go here the employees act like the customers are a huge inconvenience to them and overall are just rude. I also heard another customer being told “well if you want to exchange or return this you’ll just have to go to opry mills or we can try to restart our computers but it will take a while”
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January 2021 by Hannah Askew
pacsun employees across the board are rude, but this one in particular just has unfriendly and unhelpful workers. do better when you work in retail
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December 2020 by Soxnds
There were closed on Sunday when they weren’t supposed to be, however they have an amazing staff and good clothing
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November 2020 by Anthony Bingert Jr
The mall closes at 8 yet the store was closed at 7:38. Doesn't make much sense
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November 2020 by Francesca Miller
Went in the store today in Cool Springs Mall, Franklin Tn. A worker didn’t have a mask on.. I asked don’t you have to wear a mask she said no but I can put in one if you like.. I said please do.. she never did.. I exited the store.PAC-Sun why are you NOT requiring your employees to wear mask. This is a part of the problem. Protect your customers and employees.Will no longer shop there!!
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October 2020 by EumRAh
There were closed on Sunday when they weren’t supposed to be, however they have an amazing staff and good clothing
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September 2020 by Gordon Baker
Excellent discounts, Trendy items.
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September 2020 by jennifer alba
Made a special trip to the mall for this store to find them closed. Sign said until further notice.
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February 2020 by ERA2K2
There were closed on Sunday when they weren’t supposed to be, however they have an amazing staff and good clothing
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February 2019 by Marlin Motorsports
Great store!
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October 2018 by Lynn Smiley
My granddaughter loves this store! Always find something cute!