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August 2024 by Mark R.
Office Depot/Iron Mountain shredding services is in need of a 0.5 star rating at best! They charged me for shredding bins, never contacted me and when I contacted them they could not find my order. After several attempts of reaching out to them for delivery, I asked for a refund at which point Jen wanted to charge me again for more bins. even though I had yet to receive any bins from them! Also, after first saying they couldn't find my order, it would always be found in the "delivered" section!
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August 2024 by myia
I walked in looking for my package. When I asked for help the lady was very very rude. If you don't want to do your job, I'm not sure why you came to work!
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July 2024 by Rousse A.
i placed a mobile order for curbside and waited half an hour for it. the employee with tattoos would take a quick glance outside didn't see my car and would go right back inside. we were parked like three parking spaces from the entrance of the building and there was a car next to us. the employee just stood right at the entrance and didn't bother to look a little deeper for our car. literally she just stood there if you're not parked right in front of her face she won't give you your order. i had to go inside for it and what made it worse was that there were plenty employees not doing anything that could've taken my order
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November 2023 by Henry F.
I honestly can't believe how lazy employees have gotten today I came in and printed two color copies. They were 30 minutes left till closing and they were talking about how they were ready to get out of the store, the manager and one of the associates as they let the cash register hold them up, leaning against it, I ask her I get these bound real quickly with fear in both of their faces. No way could we get those done today you can pick them up tomorrow!! I said no thank you I need them in the morning. It really would've taken them five minutes and they could've earned an extra 20 bucks. I can't believe how unmotivated employees are today. It's ridiculous.
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August 2022 by Christi W.
Check store hours just in case. Made a late evening run about 7:30 to change out something purchased a few days ago. The new store hours aren't updated on Yelp so just letting you know they seem to be closing at 7pm. You may want to call before driving there if it's in the evening. Otherwise, love this store!
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July 2022 by Mary T.
I wanted to hit an OfficeMax and realized that it's all Office Depot in Nashville. I ended up going to this one in Franklin. It was a clean store. Aisles were wide. Staff were around, but I never interacted with any of them. It's crazy to me that back-to-school promotions have already started. Maybe there are year-round semesters here? My grad school started in mid-August for the fall semester, so maybe it's not wacky. The clearance section is small. It's in the left back corner of the store. There were some nice tumblers, but I have enough of them!The washrooms are at the back of the store. The women's was clean and nicely stocked. I like looking at rolling computer bags. There were a couple that were on sale, but they are all black and boring.I enjoyed looking at the brush and calligraphy pens, too.It was nice to browse around. I didn't find anything that I had wanted, which my credit card was thankful for.(236)
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May 2022 by John D.
I'm surprised this store has a 3 star rating which is more than they deserve. I went in to pick up an online order and asked a cashier about the process because I have not ordered online here before. She was quite rude when I asked her where to pick up my items. So I asked to speak with a manager and spoke with Zach. He was just as bad as the cashier. It's like they don't realize customers have options to shop elsewhere. From now on I'll shop at Staples.
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February 2022 by Doug G.
This Office Depot is located on Cool Springs Boulevard and sits in the large shopping plaza alongside Bed, Bath & Beyond, TJ Maxx, Gamestop and several other eateries and retail shops. I stopped by in search of a drafting chair due to a higher than average desk I have at home. There were not many employees on the floor, so I was not able to get assistance in my search until I went to the register and spoke to the cashier. The cashier was super friendly and helpful. He offered to look up locations that may have them around the area, as drafting chairs were only carried at specialty locations or online. I wasn't that pressed, so I just asked for the location details. In addition to that information, he also offered other solutions for taller desks such as mountable keyboard drawers and trays. Sadly they did not carry those either, but it did give me good idea for a cheaper alternative. Overall, the location is dated and in need of an update, but the shelves are stocked and the service was top notch!
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August 2021 by Beth S.
Staff is always so pleasant and helpful. Recently, I was buying a LOT of school supplies and had a couple of items to return. Branden was so kind and went the extra mile to help me. He called over a manager to look the item up and it was a total pain for the two of them but they were so great! Thanks for your help.
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February 2012 by Laura Graham
Customer service is SLOOOWWW
