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July 2024 by 小塚ひかり
The sales person Patrick Holt, is great!
I bought a car from him last year.
Last week, I had a problem with my car.
I hit something on the road while I was driving.
I talked to Patrick about it, and he worked with the maintenance team to solve the problem right away!
I can't speak English well, but he always helps me.
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March 2024 by Amber Mitchell
Never had a good experience here. The first time I came they told me my car wasn’t starting because I was using the wrong key. I only have one key to the car and this is idiotic to say with zero information to suggest this was the issue.
The second time I came, they quoted me over $1000 more than the quote I was given at another shop. Do not recommend.
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February 2024 by Ted Marov
I’ve been coming here since 2019. They always do a great job. JR deserves every Excellence award he’s earned and then some.
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November 2023 by wanda montgomery
This is the best dealership of all dealerships that I’ve ever been to. They are on the spot with service and have the cleanest place there. They are the best.
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November 2023 by Jeffrey C.
I had another great service visit for my 2018 Rogue. This time it with Alex East. He provided multiple updates throughout the morning until my car repair was completed. He was very courteous, polite, and he got me in and out fairly quickly.
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October 2023 by Josey Lee
I had an absolutely outstanding experience at the Nissan service center in Cool Springs, all thanks to Emerson and his team. From start to finish, their service exceeded my expectations in every way. Not only did they complete the repairs ahead of schedule, but their communication and coordination were top-notch. They seamlessly handled my claim with Nissan North America, making the entire process effortless. I can't express how grateful I am for their exceptional service. This service center truly sets the gold standard for automotive service!
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October 2023 by Emily Isom
I greatly appreciated the customer service Ryan provided! Happy new customer here!
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September 2023 by kari madden
If you have been to the Nashville location (terrible), then you need to know how AMAZING the cool springs location is. I drive 30 extra minutes to come to this location for the friendly customer service alone. Someone checks on you routinely, they allow appointment slots for specific services, it is just overall pleasant!
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September 2023 by Dave Tegs
Only tough thing is their cost for service but it’s expected from a dealership’s service dept. Great work and customer service
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August 2023 by Sam Kim
Professional and reliable Nissan dealer service center at Franklin region. This time again I feel greatly satisfied with several requested services including front breaks. Honestly accommodating maintenance works, fast job done and reasonable prices with above level mechanics.
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May 2023 by Sara S.
These people will lie to you, call you 20x a day, and try to scam you. They harassed me for a week about this car and then when I was ready to make a deal, they spent hours trying to play games instead of just going through with the transaction. If they put a piece of paper in front of you to sign, don't take their word about what it says. Read every page. They think they can trick people and I honestly do wonder if it's because myself and all of my family who were involved are women. I didn't end up buying the car because honestly it seemed like they didn't want to sell it to me!
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April 2023 by A T.
I wish I could give these guys negative stars! I've never felt so disrespected as a customer from a dealership. Questionable sales tactics. Move onto another dealership unless you enjoyed being treated poorly
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March 2023 by Dana Sullivan
Great service. Went beyond expected. My service tech, Joseph, was very helpful
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March 2023 by M E.
We had our Nissan Rogue in to replace the CVT transmission under the extended CVT warranty. It took about two weeks longer than the service manager said it would. The new transmission slipped worse than the original, so they installed another after a test drive with the service manager. This finally seemed to fix the issue. The service manager said we needed a brake job, so we agreed to this service too.When driving the car home we noticed a clicking noise, but couldn't bring the vehicle back in for a couple of weeks due to travel commitments. When we did bring it in, the service manager said that a strut needed replacing and would cost about $1500. We contended that this occurred during one of the transmission replacements and should be covered by the dealer. They refused so I took the vehicle to a local repair shop.The local repair shop had the vehicle for one hour and called to ask if we recently had brake work. We acknowledged that we did and the shop said that the problem was not the strut and was a brake cover was not reinstalled correctly. Avoid this dealer's service department!
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February 2023 by David Tegethoff
Only tough thing is their cost for service but it’s expected from a dealership’s service dept. Great work and customer service
