Nelson Mazda Cool Springs is a reputable Mazda dealership located in Franklin, Tennessee, since 2013. They specialize in new and pre-owned Mazda vehicles, including certified pre-owned options, and offer a comprehensive service department for oil changes, repairs, and maintenance on all Mazda cars and SUVs. Customers consistently praise the dealership for its friendly and knowledgeable staff, which includes individuals who are dedicated to providing a positive car-buying experience. Many reviewers highlight the no-pressure sales approach and fair trade-in deals that make the process enjoyable. Salespeople like Ethan and Cole have received specific commendations for their professionalism, clear communication, and willingness to assist throughout the buying journey. While the service department is generally seen as competent, some customers have noted inconsistencies in communication among service representatives. However, the mechanics are recognized for their excellent work, and many customers appreciate the complimentary vehicle inspections provided before any repairs. Overall, Nelson Mazda Cool Springs stands out for its commitment to customer satisfaction, transparent dealings, and a stress-free environment for both purchasing and servicing vehicles.
They wanted to bill for 3.5 hours for an alternator that takes 45 minutes to do. The GM later reached out and apologized for the miscommunication. I’ll be getting in touch with them for parts.
November 2025
Service is what you would expect. Mechanics excellent, prices can sometimes take your breath away. Most noticeable is the inconsistency of communication between service reps that you may encounter. Spencer, excellent, others not so much. Special thanks to Sara, Skylar and Marianne.
October 2025
We had a very brief encounter with Jordan and he was a wonderful representation of what a car buying experience should be. Thank you for your kindness and professionalism!
