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December 2024 by David Brooks Jr
Unbelievable place. Like i am as low key person as there is and these folks were overly nice. I could not believe the service. Nice waiting room area as well.
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November 2024 by Phil Madeira
I had a great first experience at Nelson! Tucker, the person working on my 2002 Miata, was helpful and knowledgeable. I was welcomed warmly and sent off satisfied. Thank you!
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November 2024 by Nicole Davidson
Megan was wonderful in assisting me in finding a new Mazda CX-5. She was professional, knowledgeable, kind, and genuine. Although I ended up purchasing my Mazda Cx-5 at Nelson Murfreesboro, Megan took the time to email me and tell me she would help me in the future. I highly recommend Megan and the Nelson-owned Mazda dealers in general.
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June 2024 by Detroit
Friendly staff and great selection of cars
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June 2024 by Seven Dust
Nelson Mazda has the best service department EVER. Very strait forward, and honest. I recommend this place, you won't regret it.
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March 2024 by The monkey
Great staff beautiful dealership but very busy make sure to schedule an appointment
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March 2024 by Chris P.
Arrive to look at new cars. We were told to sit at a table, after almost 10 minute, no one came to help us. There was plenty of employees standing and walking around. We then got up and left. They obv do not care about their customers that much. They came to our car when we were leaving, but at that point it was too late.
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February 2024 by John S.
Arrived to test drive a "certified" pre-owned Mazda CX-5. To be fair, the rep I was working with was very nice and helpful. That being said, he assured me that they did a thorough 160-point inspection on these cars. This was not unimportant as my son would be driving it in a year. Strangely, the battery on the "certified" car was dead. It feels like a battery would be easy to test. I hate to speculate on what other more critical components got a green light on the "160-point detailed inspection." I guess that's the risk of buying a used car from Nelson Mazda Cool Springs.
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January 2024 by Hyper Space
Expensive. My Hyundai is better.
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November 2023 by Charles W.
Bought a new 2021 Mazda CX5 Grand Touring. A 20 some months later the transmission failed at 22,000 miles and was replaced with a rebuilt. Covered by warranty but took 2 months to get car repaired and delivered. Seven months later the second transmission is failing, humming and bumping. Told unsafe to drive and part may be available January 2024. We haven't seen the car in months as it sits outside on their lot useless and depreciating. Told doesn't qualify as Tennessee Lemon Law because all of this didn't happen in the first year of ownership. We definitely feel dissatisfied and disappointed.
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October 2023 by Gordon Simpson
Excellent service experience! Appointment reminders, professional and pleasant associates, & even sends out walk through videos of the inspection.
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September 2023 by Hayley K.
In March 2023 I posted this review on google: John the service manager is fantastic. I had a lot of issues coming in especially due to past services at a separate dealership. He is honest and caring and absolutely goes above and beyond to take care of his clients. My father and I cannot express our gratitude enough for his professionalism and knowledge. Update: I traded my car in for a brand new cx-5. To say this experience has been nothing but amazing. This dealership did not cause the problems I had at Murfreesboro, yet their GM, Service Manager, Finance Team, and Sales Managers were able to rectify everything. They turned my distrust for the company into a lasting trusting relationship. I personally will not shop for another car anywhere else. Every single employee here should be praised for their professionalism, class, and their ability to have open communication about the purchase and leasing process. I would recommend coming here if you are looking for a Mazda.
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July 2023 by Adam Brown
Completely fleeced / upsold my wife up to $200 when she only needed an oil change. We were not married at the time so I didn’t take the car myself (I have every time since) but the practice of taking advantage of women across the industry must stop.
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June 2023 by Warner K H.
My car was due for a full service and I finally scheduled one online, which was an easy and clear process. When showing up, I was greeted quickly and kindly, and shown to the waiting room. I got text and email alerts on the progress of the inspection and repairs. It was done very quickly and efficiently. All off the staff were so kind and helpful. Special thanks to Noah and Tyler.
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May 2023 by Kathryn B.
My girlfriend and daughter and I arrived at Nelson Mazda in cool springs to look for a new vehicle for myself. Absolutely no one came out to even say hi to us after we had been there for at least 20 minutes walking around. I'm going to guess it's bc we are an obviously lesbian couple bc a straight couple came in after us and got an immediate greeting. This place wasn't busy, and my money is just as green. But thanks for letting me know where to actually take my money bc I don't want to buy from bigoted a**holes. I could have made one of them a really nice commission! Their loss!
