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January 2024 by Randall Pierce
I love Moody’s. It has been our “go to” place for most all things auto for years.However, my latest trip has left me flummoxed. I arrived at 2-3 minutes after 7:00 am for an oil change, tire rotation and to replace a sensor in one tire. I had no one to pick me up, so by coming right as the store opened I planned to wait. People came and went, several sheriff’s cars were serviced, but I waited over 4 hours! In fairness, I was given a discount off my bill for the wait, but no one offered an explanation. I will go back, but I won’t be staying and waiting for my vehicle.
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December 2023 by Joey Dremel
The owner, manangment, and the workers have all been rude to me on multiple occasions. Sold me poor rims and tires that effected my riding experience terribly and did basically nothing to help me when I asked them if they could check it out. Had more problems with the rims cracking and basically got attitude when I tried to speak with management trying to solve this. If you like poor service and quality this is the place for you, if not I’d steer clear of this establishment.
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November 2023 by Sarah N
Terrible Customer service! Very rude, and did not try to help resolve my problem even after multiple phone calls, including one with the owner of the company.
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November 2023 by Sarah Newhouse
The Franklin location is honestly by far the worst tire center we've went to. TERRIBLE customer service - EXCEPT DAVID (he really did try to help). Mike the service manager however, was rude, and not helpful at all, Randy the salesman (is a true sales person that's for sure) enjoys ripping people off!We won't be back.
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November 2023 by Michael Thompson
Jimmy Moody offered great advice during the buying process for new tires, wheels + a lift kit needed for my new Bronco. The products arrived within a few days of the order and I quickly got an appointment. Their experience made my upgrade process easy.
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October 2023 by Mark Zoba
It was almost like seeing a race pit stop in real time. Within 45 minutes they had 4 new tires on my company truck and the front tires rebalanced. Would recommend them for all your vehicle service needs.
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October 2023 by Thomas Shumate IV
Fast, friendly, and knowledgeable! You can't ask for more than that. My son was thrilled with 3-inch lift kit Moody's installed on his 4Runner. Solved the issue with the tires rubbing caused by a different tire service. We will definitely be coming back to Moody's!
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October 2023 by Jeannie Winn
Monody’s was wonderful!I went to them to have them inspect my car for a flap of plastic under my car. After just a few minutes, a mechanic returned to tell me he reattached the flap to my car and charged me no fee. I was amazed and so grateful for their kind and helpful service. I will always use Moody’s for my future car care.
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October 2023 by Andrea Gian
My 2500 Ram needed new tires and Joshua was incredibly helpful to me. I wanted a different type tire than what I had and his experience helped me to decide on the best tire at a fair price. I’m very pleased with my purchase.
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October 2023 by Jess Moe
These guys are so knowledgeable and efficient. Brock got me in and out and saved me money where a lot of other companies probably would’ve tried to take it advantage of me.. If you want great customer service, and want to be treated honestly, Moodys is your place. I’ll be back!
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September 2023 by Adam Sadlowski
No star is more like it, but that was not an option. Tire install on our daughters car that was paid for ended up costing us $4,000 plus, thanks to a total screw-up that started at Moody’s, on Columbia in Franklin. Wrong tools were used on her BMW, lock bolt was damaged and she was referred to Worster’s Foreign Car Specialists, in Franklin that further screwed up the job. This place quoted us $130 to repair the broken bolt, then charged us $350 and told us they were unable to remove the bolts, and gave me estimate of $2,300 to finish the job. I had no confidence in the people Moody’s recommend and took the car to BMW. After BMW corrected the damage done, one rim had to be replaced and other parts on other wheels. The tire change that should have taken one or two hours, took over two weeks with BMW dealer finally correcting the mistakes the other two made (Moody’s and Worsters). I feel like we have just experienced a major scam….. I plan to avoid both businesses and advise others to do the same…. It was the tire installation from hell!
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September 2023 by Melanie Stallings
Moody’s always gives great service! They are always kind and helpful and never try to do something to your car that is not needed! Best place EVER
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August 2023 by KB Feck
I can not thank Moody’s enough for their service. I was passing through on a cross country trip when my brakes went out. Moody’s got me right in on a Saturday morning. They also found damage to my tire wall and set me up with a tire at a different location. All of my issues were solved within 2 hours and I was able to continue my journey safely. I am so thankful for their timeliness and customer service. Would recommend to anyone.
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August 2023 by Thomas M Grones
I had an idea of what I wanted but was not sure how to get there. Jimmy took the time to sit down with me and really go over the options. The guys at the shop really went the extra mile while doing the install. Could not be happier. The truck drives like new…just like he said it would. 100% recommend.
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August 2023 by Dusty Wolfe
Wow! My 4Runner looks amazing! Such an easy process. This was my first lift and it couldn’t have been easier! Jimmy was great to work with. Thanks Moody’s!
