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October 2024 by Christine
Purchased 2 top of the price chart leather chairs from this location. Salesman was helpful. Pushy. But helpful. 4 months in our home the chairs failed, started rocking poorly, and severe color fade where head and arms lay, as well as the leather cracking at seams. Immediately called and they said they sent an email to warranty dept. No answer. 3 months later, called and again they say they sent another email to warranty dept. No answer. Did this again 2 more times. We bought the extended warranty beyond the in-house one that is for the first year. Still under warranty at this point. Finally got the phone no. to warranty dept 11 months after initial complaint and reaching out to them. They sent a man out to look at the chairs. Haven’t heard a word from anyone since, and have called 5 times trying to get a hold of anyone for any answer at this point. All we get is “we’re looking for someone that can fix your issues”. What?!? It’s now been 2 years, and we have never had the problem chairs replaced or repaired or heard back from them. We’ve chased them to honor their warranty and the one we purchased. They will not. We have purchased Lay z Boy chairs since 1995. We will NEVER EVER buy from them again, and it is my personal belief they have no intentions of ever honoring a warranty. Very sad what a good company has turned into. Do not buy from them, they will lie and cheat you out of your money by not doing their job.
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July 2024 by Ed Richards
Purchased a living room set with the optional "warranty" to cover accidents, stains, etc. They flat out refuse to honor the warranty for our ink stain. Absolute crooks.
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July 2024 by Carol Wiel
I had a great time sitting in all the recliners and I found the one I had to have in my home JUST FOR ME! The staff, Kelsey Lowe, was awesome and very helpful--. I am waiting for my delivery so I can enjoy my new La-Z-Boy.
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April 2024 by James Warren
In July of 2022 I purchased a leather recliner. It was delivered in February of 2023. In October of 2023, the frame broke into two pieces. In late November 2023 a technician came out, took pictures and said a new seat and frame were on order and would be received in 4 to 8 weeks. After many phone calls with no good response, I asked for my money back in February of 2024. Amazingly, a month after that, the seat and frame were to be installed. When the technician came, he discovered that the frame was for a sofa and not a chair and the 4 to 8 week time starts again. Why can I not just get my money back? The chair has been in the way and unusable and is an albatross that makes us madder every time we look at it. I hesitate to give even one star.
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March 2024 by Crystal Moore
Bought a $2500 recliner during their remodeling sale in June 2023. The mechanicals broke after less than 6 months (November 2023). It was under warranty, so I called. They came out and inspected the chair, and said they had to order parts and it would be 2-4 weeks to get them. It's now March 2024 and the chair is still broken. I've called back and they say the parts are still on order and there's nothing they can do. Very disappointed in the quality for the price. The salesman, James, was very nice and helpful at least. But that was about the only positive experience, the actual sale.
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February 2024 by WM Daily
Very bad experience with the store manager - she was argumentative and rude. I’m disappointed in the custom leather recliner and two chairs we purchased at this store. Do not recommend!
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February 2024 by Edward Glynn
I’ve bought 5 recliners and a couch from this company. Always bought the extended warranty coverage for $200+ and told that the chair mechanisms had a lifetime warranty. “We will take care of you! I promise.” LAZY BOY HAS NO LIFETIME WARRANTY! It is one year on most parts and most everything is made cheaply now. You will wait 6-18 months for delivery and service after delivery is spotty at best. Spend $$$ elsewhere. Never again.
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December 2023 by Deaf Jeweler
Really comfortable chairs and very attentive service. Parking lot is large and no battles to get the best spot
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December 2023 by Raymond Smola
Bought the best recliner i've ever had . Excellent service from sales person send manager
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December 2023 by Jim Rogers
We purchased 2 recliners with extended warranties on both. We've had a problem with 1 chair and have spent 8 months trying to get it repaired. The quality of La-z-boy isn't what it used to be! Cheap particle board and cheap steel. The 1st tech came out, ordered a part, they sent the wrong part, got a different part and tech came back. He opened up the chair and all kinds of wood was broken/pulled apart, plastic shredded .( I'm average size 6' 190lb middle age, not rough on furniture.) Tech repaired broken wood but couldn't fix the reclining issue, the back just stops and the motor keeps going and then the back flops back a few inches and jerks when coming up. Tech said he was putting in a new order for interior metal reclining parts. The tech lied and closed the claim. After several weeks I contacted FCP (extended warranty company) wanting to know when the parts would arrive and thats when I found out about the tech closing the claim. FCP sent a 2nd tech out. He seems to know his stuff and showed me the parts causing the problem, tech put in his order for parts, parts arrive, tech shows up and they didn't send all the parts he ordered, ,now I'm waiting on more parts. According to both techs L/B quality is down and you can expect repairs after a few years. Now the other chair is having issues but it's no longer covered. We've got 2 more L/B recliners purchased 30+ yrs ago by my inlaws that work great. Between the cost of extended warranties and time off work for repairs I could have bought a new chair. Disappointed in La-z-boy and their extended warraty company Furniture Care Protection
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November 2023 by Norm Brinkley
They worked with me endlessly to get exactly what I wanted and even let me exchange a purchase for the color I wanted more than the first pick.
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November 2023 by s s
La-Z-Boy left us with damaged furniture & floor. Spent over 20K in this store this year including ordering leather furniture & a sofa bed 6 months ago. As of today, we are still left with a damaged leather couch & holes in our floor from La-Z-Boy delivery, not to mention deep indentions in our door trim from delivery of furniture. Furniture was delivered over 2 months ago. The La-Z-Boy delivery people inflicted multiple dents and scratches including a one-foot gash in the leather couch. They cut the tie down strap confining the bed portion of the sofa bed, sending the bed flying to the floor, piercing & leaving two holes in our floor. Within 30 minutes of delivery, we alerted Franklin La-Z-Boy about the damage. In the ensuing days, La-Z-Boy quoted us a total estimate of 3 weeks allowance for parts & labor to repair the couch and an agreement to reimburse us to replace the damaged flooring. It is now +2 months since the damage was done and we have no repaired couch and no reimbursement for our damaged floor. We’ve been told conflicting information that the parts were ordered, that parts were delayed, that parts had arrived days before & someone would call to schedule repair, and finally that parts never arrived & would take 2-3 more weeks. Since the damaged floor pattern is no longer made, we’ll end up replacing all flooring on the 1st floor so that all rooms match like they currently match. This is a totally unexpected expense and inconvenience. Our only safety net that La-Z-Boy may one day make good on their word is that on the delivery day, we were asked only to pay the sofa bed balance by their own negligence. The leather furniture balance will be paid if our furniture is ever repaired to our satisfaction and we are reimbursed for the floor damage.We refrained from leaving a review, expecting La-Z-Boy to periodically update us on progress and make things right within a reasonable timeframe. Six months after ordering the furniture and two months since La-Z-Boy damaged our furniture and home, we are still waiting for La-Z-Boy to do the right thing. This is dragging on. It’s taken time from our work schedules to make many, many inquiries. We still don’t feel like this is our furniture & have yet to cut off the tags. The couch is no longer nor ever will be pristine. It is extremely frustrating that we took such care to decide on vendor & furniture pieces to complement our home and this is the quality and service we get when choosing La-Z-Boy.
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October 2023 by Lynda B.
STILLLLLLLLLLLLLLLLL NO CONTACT BACK FROM THE LAZY COMPANY that makes their name meaningful ****LAZY**** BOY. PLEASE READ my original review. This same furniture that we called on within 1 month of delivery is now 9 months old and in addition to all its problems with them coming out 1 time to look at it and never taking care of anything, this same sofa now has the material PILLING!!!! ARE YOU KIDDING ME!!!! WE CALL THE STORE and THEY have to call service and again..NO ONE CALLS BACK!! We started this in the first month of owning it....and its 9 months later and NOTHING.PLEASE BEWARE******* THEY ARE ALL WONDERFUL at SELLING THE PRODUCT and everyone buying us so excited but their DELIVERY IS HORRIFIC, their SERVICE is HORRIFIC, their products are NOT LIKE THEY USED TO BE and DO NOT PAY THE 500.00 fir the extended warranty!!! Tell me....what good is any WARRANTY if you can't get them to acknowledge your call, call you back, come out and service the problem???? They don't respond so why get a warranty. I will NEVER EVER SHOP THIS BRAND AGAIN.....SOMETHING TEALLY BAD HAPPENED TO THIS BUSINESS and whoever owns LAZY BOY NOW has done horrible damage to the brand name and also to the customers who trusted LAZY Boy and spent good money on furniture not made to even be DELIVERED IN GOOD SHAPE!!!!!! WHERE IS THEUR CORPORATE OFFICE and WHY wont the store give out that information. THIS IS A RED FLAG PEOPLE, BEWARE!!!!
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October 2023 by Laura Fourrier
Great! James was awesome to work with and very responsive to our requests!
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October 2023 by Mr Chrome
Mirabel was incredibly helpful and an absolute joy to be around while delivering great advice. Shouts out to her!
