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February 2024 by Doug G.
As a devoted Kroger loyalist, I can confidently say that the Kroger on Murfreesboro Road in Franklin is one of my favs in the area. From cleanliness, condition to staff friendliness, this Kroger usually has it all. Another standout feature is the convenience of having a gas station on-site. I do love me some Kroger Fuel Rewards, and while the prices are a tad higher per gallon than the Kroger's closer to the, I don't mind as long as I can get that $ off per gallon! But what truly sets this Kroger apart is its exceptional customer service. The staff here are always friendly, approachable, and eager to assist. Whether you need help finding a particular item or have a question about a product, they're readily available to lend a hand. Overall, if you're looking for a Kroger that ticks all the boxes - cleanliness, stocked shelves, convenience, and solid service - look no further than the this location!
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February 2024 by Kathryn Patterson
This location is okay. Went in specifically looking for motor oil. I haven't been to this location in years so I had to ask an employee. The guy just pointed and said down that way. Wasn't very helpful. I eventually found it, but will definitely be shopping at the location closer to my home from now on.
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February 2024 by Drew Jenkins
Be very careful buying kill at this location. Visited 2/3/24, entire milk fridge was covered in what seems to be mold. At least 8-10 shelves looked like this or worse
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January 2024 by John G
Visited just now at 9:00pm on 1/17/24. There was one employee running the entire front of the store. He spent all of his time chatting with his friends that were hanging out near the self checkout lanes. The entire store smelled of sewage but it got REALLY bad at the bank of the store. The floors were filthy and the shelves looked like a third world country. If you're gonna get hate crimed in Franklin, it's gonna happen at this Kroger.
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January 2024 by Andrea Harrell
I placed a curbside order on Friday, January 12th at 10 a.m to pick up on Saturday at 4:00 p.m. I received a texted that it would be 4:30 p.m. before it would be ready which was fine however when I got to the store to pick up the order I was told it hadn't been started and would be at least 2 hours before it would be ready. I work in Franklin but live 30 miles away so it's not like I can just go home and come back. I spend no less than $250 per week on groceries and this is the best they can do? There have been too many mistakes with orders here lately. After this most recent event I will be shopping somewhere else and encourage anyone else that will listen to do the same.
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January 2024 by Orlando Rivera
I ordered a Starbucks, online, I waited like 10 minutes for someone to show up after some me cam from UNDER the counter, he sent me to customer service, where I waited for another 5 minutes, I got tired of waiting so I left and then call the store to request the refund, in a very rudely way I was told to come inside after I asked for an explanation I was told to sneak to a manager and automatically I was put in hold… waited for 3-5 minutes as I didn’t know if was waiting for a manager or just put in hold to get rid of me
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December 2023 by James Bruce
We placed a online grocery pickup order on sunday around noon, app said to be there around 7-730 to pick it up but a employee said it wasnt even processed, now today is monday and no updates, go to look for my order and its gone like it was just cancelled. Horrible experience with grocery pickup. Never again.
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December 2023 by Hannah P.
Eric at guest services was very unhelpful and rude. I waited literally half an hour in line because there were about ten people ahead of me in line and then when I got up to the front of the line and told Eric I was looking for a swifter vac he proceeded to have me wait to the side while he helped the ten people who were behind me in line. Then after he helped all of them he walked off without telling me what he was doing. I literally wondered if he was just taking his smoke break. I wasn’t sure if I should just leave but clearly I already waited so long for this. When he finally he returned he barely looked at me and just told me my best bet was to check online. I asked if he could have one ordered to the store for me but he just bluntly said no. No apology or concern at all for my time or for my customer satisfaction.
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December 2023 by Brian Cole
The new all self checkout layout is a nightmare. Checked out today in the elongated one that has an employee doing the bagging for you. My son likes to help and he was scanning items with the handheld scanner. Every single item he scanned with it, showed up on the screen, but the belt system would bring it back and we would have to wait for the employee to come verify that we weren't trying to steal anything. This is maddening. I will not return to this location until they get cashiers back.
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December 2023 by Marvin Steele
I like shopping at Kroger the prices, and selection. However, the mens bathroom is always filthy, visibly dirty and smells like urine. I've used the restroom on more than one occasion, and the bathroom has been dirty everytime!! I hope Kroger takes action, and addresses this issue. I avoid the mens bathroom at all cost!
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October 2023 by Joseph “DreaminAnya2022” Ulumenfo
The store inside is completely revamped with new decor!!
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September 2023 by Crystal Paternoster
Always a great options on food and other products. Staff is always so nice and helpful.
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July 2023 by Alan McMurray
Rude employees. Almost no employees Trashy aisles. Bad produce. Attracts the worst customers. Nothing but self service checkout is ever open. Now they added self serve conveyer belts for larger purchases but they never work. And reduced the number of regular self service machines. Brilliant. Kroger ain’t that much cheaper than anywhere else if at all. Bye bye.
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July 2023 by Susan M
Largest Kroger I’ve been in, but they have the same problems other nearby grocery stores do. The produce department has a hard time getting in fresh fruit, especially bananas which are always overripe. This particular store also has a checkout problem - not enough cashiers and often long lines in the self checkout. Weird.
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May 2023 by J. Barrett
Typical Kroger, I'll be at one of the nicer ones that I have patroned over the years. The parking lot is not very large which can make things a bit hectic at peak times. Highly recommend you visit this location at off hours during the day or evening. There is a gas station on site at this location. Watch out for the carts in the parking lot as well as it is on a big slope!
