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April 2024 by nazan can
Market manager and employees are not friendly.
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March 2024 by L Cardinal
Nice grocery store!
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March 2024 by Brandon Zeitlin
Was briefly in Franklin to visit some family and stopped by kroger to get some food. Got some rotisserie chicken to eat at work the next day.
Cut into the chicken the next day and it's bloody and under cooked. I called and asked for a refund and they said I would have to come in in person. I live 45 minutes away, so that's extremely inconvenient and will cost me gas money.
On top of that, I work 24 hour shifts and don't have any food for dinner now.
They told me I could call corporate, but didn't even give me a number.
So this location sells dangerous food and has terrible customer service.
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February 2024 by Jody Todd
It's my neighborhood store, but I'm really getting annoyed by having to check out my town groceries. There was only one staffed lane open with a lot of people waiting. I didn't have that many items, but enough that it made self checkout challenging with the small space provided.
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February 2024 by Jon Skiles
The Dirty Kroger is what locals call this place. The parking lot is always full of litter. You will be lucky to find anyone working the deli counter every time and hardly ever the customer service counter. Recently they have closed the butchers counter and have just put in packaged meats. I’m a Nicorette user and it has been several months since they have had this product stocked. The employees are nice with the exception of a handful who are always rude and could care less about it. I’m a captive to this place because it is on my way home so, I must endure.
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January 2024 by Yulonda Smith
They are never fully stocked. I always have to go to a second store to get everything I need. So frustrating.
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November 2023 by Holly Murray
No one ever around to help you. The younger staff is awful. Expired items everywhere and they do not care when you point it out. I can walk one block to this Kroger and I'd rather drive to a different one
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June 2023 by Jon T.
Let's get some Amazing fresh cut fruits at Kroger for 18oz for $5 cut fresh everyday love it.
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June 2023 by Michael Davis
It's nice people are nice
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June 2023 by Rick Martin
My go to grocery!
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May 2023 by Aidan K.
This is not the store. This is by FAR the worst Kroger one can visit. A few weeks back, I was unfortunately shopping here and saw a CAT in the chips and snacks aisle. Now I'm not one to disparage on seeing the occasional feline friend but I wasn't happy to see this old and decrepit looking cat in a place that sells food. The lights are dim, the produce section has a strong musky smell, the self checkout is never open, and the service is relatively nonexistent at best. One is far more likely to experience a successful shopping trip at the dumpster in the back. Meow
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April 2023 by J 26
They sell drinks that are almost a year expired and don’t try to come in 5-10 minutes before closing for one item cus they lock the doors early! If you’re open until 10 then STAY OPEN until 10.
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March 2023 by JessH
They sell drinks that are almost a year expired and don’t try to come in 5-10 minutes before closing for one item cus they lock the doors early! If you’re open until 10 then STAY OPEN until 10.
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February 2023 by Dennis D Menace
So frustrating, Kroger puts a discount price on an item and at the check-out you are charged the regular price. This happens most every time I shop here. I've never had anything ring up for less than the posted price, only more This is a fraudulent business practice, they should be investigated as such.
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February 2023 by D R
So frustrating, Kroger puts a discount price on an item and at the check-out you are charged the regular price. This happens most every time I shop here. I've never had anything ring up for less than the posted price, only more This is a fraudulent business practice, they should be investigated as such.
