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July 2024 by Melissa Toland
Aveda salons are few and far between. Jon Alan salon is a wonderful find, especially for me being a loyal Aveda client.
,Abby Lee is fabulous! Highly recommend!
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May 2024 by Anatoly S.
My wife had an appointment at John Allen Salon at Cool Springs, which was confirmed the day before. Today, we received a voicemail from the manager stating that because some stylists didn't show up, our stylist, Elvia, was reassigned to help, and therefore my wife's appointment would be shifted by 30 minutes. This short-notice change was very inconvenient, especially since my wife was already at another meeting. When I called the salon to see if there were any options, the manager stated that there were no alternatives because another customer, who was going out of town, needed assistance. When I mentioned that we are also customers and that my wife might be unable to accommodate the shift due to other commitments, I was told that they have 35 customers to take care of and that it was their decision. I was essentially told to accept it without any attempt to rectify the situation. This situation was handled very poorly by management. They failed to consider our needs as customers and provided no options to accommodate us. We really liked our stylist, Elvia, but regrettably, we can no longer go to this salon due to this experience. It's unacceptable to shift a customer's schedule at such short notice without any effort to make amends. As a result, this business has lost our entire family as customers.
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April 2024 by Lauren Taylor
Emily Bardwell for EVERYTHING! ?? Facials, waxing, brows, lashes, makeup, you name it- she's the best at it. I got a HydraFacial from Emily and my skin has never been better. She is extremely professional and BEYOND knowledgeable
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April 2024 by Alyssa Reynolds
I see Emily for facials and waxing. She is SO knowledgeable, gentle and kind. She has magic hands and my skin is so happy. Highly recommend her services.
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April 2024 by Haley Truslow
I came here for my wedding trial and Abby was my stylist. My hair is very thin and fine and I can never get it to do anything. This woman worked some magic and I literally cried because my hair has never looked so beautiful. Everyone was very welcoming and helpful. Can’t wait to have my hair done here on my wedding day!
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January 2024 by Haley Marie
I have been getting my eyebrows done by Marissa for awhile now and she is the absolute best! She’s super friendly and has always made me feel welcome at the salon. I recently got a facial done by her for the first time and my skin has never felt softer!! Definitely recommend her for all your brow and facial needs!!
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December 2023 by jessica davis
Erika is exceptional. I would highly recommend her.
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November 2023 by tangaturi greeshma
They did worst job for my sons hair cut. The hair stylist did not even listen to what I was saying and very arrogant. Waste of time and money.
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October 2023 by Carol Karr
I want to highly recommend my stylist Amanda and Guest Services rep. Morgan, when I had my hair services done in August. They were both professional in every way, and I was thrilled with my hair color, highlights, and cut. I received many compliments at both my nephew’s wedding and high school class reunion. Thank you so much!
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October 2023 by Jessica Katelin
Dawn, my stylist, went above and beyond while being super fun to talk to. I love my hair and enjoyed my time today! I am three month postpartum and my hair was crazy. Dawn tamed it and made it beautiful and better yet manageable. I would highly recommend:)Service: Haircut
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October 2023 by Jude Toy
I can’t express enough how wonderful this salon is. They are amazing and always consistent in excellent service. I wish every experience was like this one. Thank you for your exceptional attention to your clients.Service: Hair glossing
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September 2023 by Anita Fisher
My stylist fried my hair, when I was dry, she was trying to pat down them short hair on top of my head with hair spray!Demanding that it was not breakage.Absolutely did not get even close to the color I requested. The salon still charge me full price! Manager in training who was there. When it happened ( Morgan)Was not going to chg me but the next day she said upper management said I had to pay . ( card on file)Terrible salon! Beware!!!!Services: Gloss or Glaze
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September 2023 by Stephen Taran
Always a great experience at Jon Alan Cool Springs. Elvia is a terrific hairstylist. Receptionist was very warm and friendly, made me feel welcomed the moment I walked through the door. Thanks to all!
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September 2023 by Denise Fraelich
Abby is an amazing stylist. Expert in both color and cuts. She is always so engaging with her clients. I always feel so good when I leave after having an appointment with her.Services: Haircut
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September 2023 by Anita F.
Went in to get my color changed from golden blonde to cool blonde. My stylist said she would only have time to do a partial highlight. When I questioned if she was sure partial highlights would be the correct way to get the outcome she had another lead stylist come to back her strategy. When she dried my hair all I could say was my hair is broken on top and my hair is still golden blonde! She said it's not broken.. I said why are you patting it down with hairspray? Of course it's broken! When the manager in training talked with me she asked what do you want us to do? I said " given the fact that my hair is still golden blonde but now broken I don't see how you can consider charging me. She said okay. I will not. I left but the following day she left me a message that her mgr said they did need to charge my card on file because a service was performed. I went to salon gaven the following day . They fixed my color with a blue gloss and cut my hair . They did say that they could see the fried hair. I am disputing the charge. Images show the picture I wanted. My hair after they finished and the picture studio gaven fixed.
