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January 2024 by Melanie Koester
Heavensent Auto does an excellent job on my Lexus RX 350, and they are very affordable! I’ve been going there for over a year now. I highly recommend them!
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January 2024 by Amber C
The team at Heaven Sent Automotive went above and beyond when I brought my car in for service! They are professional, courteous and knowledgeable. I will not take my car anywhere else!
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January 2024 by Robert Chatham
Heaven Sent Automotive is now my preferred auto shop in Franklin. Recently, I made an appointment for an oil change and tune-up through their website. The mechanics at Heaven Sent completed the work efficiently and professionally. They also took the time to address a few minor automotive concerns, without pressuring me to immediately resolve them. The pricing was reasonable, and they provided detailed explanations of the issues, including quotes for each item, in case I wanted to investigate further on my own. I scheduled a follow-up appointment for the next week, and once again, the staff was extremely friendly, and the service was prompt and hassle-free. After searching for a shop like this for years, I can confidently say that Heaven Sent Automotive truly lives up to its name.
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December 2023 by Tanny Crawford
Very friendly staff! Love Heaven Sent Auto! Fair pricing and super quick service! Highly recommend!
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October 2023 by Judy Hausmann
I have used Heaven Sent Automotive over the past 6 years for all my vehicle repair needs.They are friendly, helpful, reliable and I’ve been very pleased with all the repairs and maintenance that I have had them do - I highly recommend them?Services: Tires
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October 2023 by Slade Warren
Went in for car making weird noise. They got me in really quick and resolved issue same day. Very honest people and didn’t try to oversell me anything. Will definitely be back for future needs.
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September 2023 by Katherine Reynolds
After getting my brakes replaced I had a squeal in my brake every time I reversed. They checked it out and cleaned it, but couldn’t replicate the sound and found nothing wrong, but still it continued every time I’d reverse out of my garage or a parking spot. I brought it in again and again they couldn’t replicate the sound and everything looked fine, but they went ahead and replaced the new pads free of charge to see if that would solve the problem. And it did! Everything is working and sounding great! I am so thankful they went the extra mile to replace the brake pads even though operationally everything worked fine. Great customer service!!
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September 2023 by Thomas Swann
Heaven Sent is my go-to for non-dealership auto repair. They are so easy to do business with, and they do it with kindness and fairness. It’s a breath of fresh air!Service: General repairs & maintenance
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September 2023 by Rick H.
Very responsive to quote requests unlike a competitor in Franklin. Quality is excellent and they provide good value.
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September 2023 by Jon Lowe
Heaven Sent did a great job from start to finish. Their friendliness, education and advice including the repair were top notch! Will definitely be back and highly recommend this business.Services: General repairs & maintenance
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August 2023 by Grumpy Biscuitz
I had a lot of issues I should have addressed with my 2016 Compass and lots of places lack transparency, not Heaven Sent. I gave them a call, they took in my car and within the next 2 hours they called me with a list of things they can do with honest prices attached to each service. I never felt oversold, and the best to me was I was able to leave my car overnight since I had to wait for a paycheck at no additional charge! I will be going back!
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August 2023 by Quick-It Courier
From the very first call in to Heaven Sent, to getting my vehicle back..the whole process was a GREAT experience! The staff was very informative as to the vehicle issues! ~ Thanks for a great job - we'll be back.Service: General repairs & maintenance
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July 2023 by Lindsay Long
My car is always serviced with excellent detail and the best pricing in town. I am able to work from the office while waiting on my car as its a quiet clean and peaceful environment. I am a loyal customerServices: Tires
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July 2023 by Linnea Dobay
Took my older car here for maintenance a few months ago. They replaced three motor mounts and the ignition coil, got it back and it sounded horrible and was shaking. Took it back and told them what was going on which they then told me the problem was internal and that they wouldn’t be able to diagnose the problem without taking my entire engine apart, which they quoted to be anywhere between $3,000-$4,000. Ended up by taking it somewhere else where they told me that whoever replaced my motor mounts put them on crooked (which was causing the shaking) and that the fourth one needed to be replaced which cost me $400 rather than the $3,000-$4,000 engine tear down that they told me they needed to do to diagnose the “problem.” Wouldn’t trust this place with more than an oil change or basic maintenance.
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July 2023 by Marcy Hall
Always very clear about work needed and upfront cost of work. Very friendly employees and owner. A trusted mechanic service is very important to me and Heavensent definitely is.Services: Auto battery replacement
