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November 2023 by Tom Beckermann
The service at Grassland Car Care is top notch. One of those things that makes life easier is having a good mechanic you can trust to keep your car on the road. They go above and beyond to make sure my cars are running right and have always been up front and fair in terms of pricing and work that needs to be done. Also, I can’t say enough about them having a handful of loaner cars available to use so I can continue on with my daily routine with minimal impact. I’ve recommended Grassland to many of my friends and will continue to do so!Services: Tires
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November 2023 by Parker Brown
I recently spent over $4,000.00 at Grassland Car Care, a majority of which related to them repairing and replacing the fuel system kit and fuel tank. Prior to taking my car in, I had never had an issue pumping gas. Following the repairs to the fuel system, the gas pump shuts off about every quarter gallon. When I notified Grassland Car Care of this issue, they requested I bring the vehicle in under warranty. I was then notified that the issue is allegedly unrelated to the work they performed and, therefore, not under warranty. I’m told it is a complete coincidence that I can no longer pump gas into my tank. They've sent me a diagram and explanations and blamed me for "not understanding" the real issue - even though there was zero issue prior to them working on the fuel system.On a prior occassion, I was told that repeat labor would not be charged if a first fix did not work. However, when I took my car back, I was informed that whoever told me that "did not have the authority to do so" and that I would be charged for full labor again.If you want transparency and trustworthiness - go elsewhere.
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October 2023 by gary gaskin
Last minute call to get the vehicle checked ahead of a long trip and they got me in the bay within the hour.Could have simply done the service we had discussed BUT came back and told me I would be fine for the trip, just watch.Really?"No thanks. Come back when you actually need it..."Well duh.I'll be back. The staff was cordial, professional and knowledgeable.Great to feel confident at the onset.This could be the start of a beautiful relationship.
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October 2023 by Justin Foulk
I had a fantastic experience. From out of state, and broke down. Called the shop an hour before close and was offered to have the vehicle towed to the shop and offered a courtesy car.Me and my buddy ended up having to stay at the shop, and everyone was very courteous with us.The lobby is probably the cleanest I have seen. The guys were super cool and definitely did not overcharge.I'd come back if ever in the area.Thanks guys.
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October 2023 by Rob Baughman
Grassland is one of the best shop experiences that my wife and I have ever had. From setting up our appointments, to a loaner car, and follow up after the service. We felt cared for from start to finish. It was just a brake job and they treated us like the only customer that they had.Service: Auto brake repair
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October 2023 by Cory Brostowicz
Was quoted $1970 for a brake/rotor/fluid change, plus some inspections of a few other things.Once the work was done, and I was there to pay the bill, I noticed the price was now over $2000 from a 3.5 processing fee. I noticed the sign said there is a 3.5% discount if you pay in cash. I was told the $1970 was the pay in cash quote, but never was told that over the phone. This is dishonest if you ask me.I'll be taking my business elsewhere from now on. ✌️Added one star for the work. The brakes are working good, but still will find a new mechanic for future repairs.Services: Vehicle Inspection
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September 2023 by trey bruce
Grassland Car Care diagnosed my car's problems perfectly, got me in and out in a reasonable timeframe. When one of the parts shipped late, they gave me a loaner for the extra 2 days.Services: Air & cabin filter replacement
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September 2023 by Sarah Karafa
After trying for months to get into the dealership where I bought my car, for recommended maintenence, a trouble happened. Still couldn't get in at Franklin CDJR for over a month! So I called Jeff at GCCC. He got me in the next day. They did a head to tail inspection and found some other issues that needed attention. I now feel much safer and taken care of. Aaron and Sarah took care of me at check in and check out. Nice folks. They deserve your business.
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August 2023 by Corinne Harris
Took a used truck to get it inspected for possible purchase. Jeff and the guys at Grassland were amazing. Did a completely detailed inspection letting me know everything good and bad. Called me and texted me the complete inspection…with pictures!! Jeff gave me his honest and professional opinions on the car which was a big help. An honest and straightforward guy. I’ll be bringing all my cars to Grassland Car Care.Service: Vehicle Inspection
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August 2023 by Jacob Waggoner
Would absolutely recommend Grassland Car Care. I have a BMW that had a bad starter and had to be towed. No other auto shop I called would take it in that day other than Grassland. They were very knowledgeable and good about updating on what was going on. More than anything they were very personable in recommending what I needed. Definitely will use them again for future repairs.
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August 2023 by Audrey Mallory
Absolutely incredible team. Jumped through fiery hoops with my insurance company to get a part I needed to fix my car. Patient and prompt staff, and great work too. My car is always in great shape when I get it back from them. Will never take my car anywhere else.Services: Electrical repair
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August 2023 by Dana Wilkerson
Well, after reading good reviews about this place, I decided to take my antique restomod truck to ask about A/C service. I parked in the shade in the parking lot across from the service bays. A mechanic directed me through the door into the waiting area for further assistance. Immediately I was scolded for entering from the service area, where I was directed to enter, told they don’t work on anything before 1990 see you later bye… great customer service…
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August 2023 by Audrey Singleton
Absolutely incredible team. Jumped through fiery hoops with my insurance company to get a part I needed to fix my car. Patient and prompt staff, and great work too. My car is always in great shape when I get it back from them. Will never take my car anywhere else.Services: Electrical repair
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August 2023 by matt s.
I hesitate to tell anyone about them; I use them for my really tough problems and they are prompt, reasonable, and really expert at what they do. I have an 84 F150, 88 Bronco, 91 and 94 LandCruisers, and 96 Bronco. Sometimes we can't get parts. They have a real mechanic who makes it work. A rare and wonderful place.
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July 2023 by CBD1stLLC
Jeff and Eric run the most amazing auto care and repair shop I have ever experienced in my 38 years of owning my own car!I have depended on them for several repairs on my 2001 Dodge Grand Caravan (210,000 miles).As a wonderful Veteran owned Christian business, they are very honest, and will go far beyond the call of duty to get me back on the road. Priced equal to other service stations, however the talent of their mechanics (mine is usually JACOB, a true mechanical genius) is unsurpassed.If I broke down in Florida, I would pay to have it towed to Grassland Care Care Center.Sincere customer for life,Trevor Patteson
