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November 2023 by Justin McMahon
This shop performed some body/mechanical work on my fiancé's vehicle back in July. The mechanical work performed has since failed and I reached out in regard to the warranty I was guaranteed as per the shop and myInsurance company.I am now on business day 3 and counting of being promised a “call back” to schedule the warranty work and have called several times each day since the original attempt only to get nowhere.Not having access to a vehicle is actively ruining our holiday plans this Thanksgiving and we’ve been given not even the slightest attempt at effort in getting this process started for us.No rental car offer. No attempt at scheduling the work. No calls back. Nothing.If you’re considering this place for work on your vehicle, don’t waste your time to only be guaranteed frustration.
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November 2023 by MIKE Gorsky
Well, let me see. I was a driving my Ford up in the hills. Ran across bigfoot at a dead run chasing squirrels. Starting followering it as fast as I could. Knocked a few panels around when I tailgated into a couple trees. Bout that time my dam jar of moonshine spilt all over me. However, my wife said I tasted good with all that shine on me. Thank yalls for getting all that fur outta my grill. I guess you know I caught up with Bigfoot. And he sure smashed up my trucks grill, so I smashed up his rump roast into ground patties and he enjoyed a grill the 2nd time.Oh and yalls did a hell of a job on my truck. Ain't no day burn Bigfoot left. The office was really nice and the truck fixers did s hell of a job. Thanks yallService: Body & Trim
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August 2023 by JonG
Did a great job on the collision repair but unfortunately while my car was there it somehow got door dinged in a very noticeable spot (high on left rear door). They have been good about it and said that when it’s convenient I can call them to schedule the repair.
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August 2023 by Brett M.
Brought my sons car in there after he hit a deer. The estimate was for $7000. The final bill was over $13,000. Fortunately, we had insurance the covered most of it but how do these body shops get away with almost doubling their estimate. We were satisfied with the work and the time to complete the job but only because we had good insurance.
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April 2023 by Ana Mendez
I had my car repaired at this location after an accident. The team got it done in less time than expected and did a phenomenal job. I highly recommend them!Services: Painting
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March 2023 by Tim Vantrease
Worse run business I have ever seen, lied about everything was promised a week to 10 days to fix my car. Took over a month! Delay after delay. The first date was told turned out to be put off a week the day I was to pickup my car, no one called to give me a reason why, then was given 3 more dated for pickup and missed those too. Wouldn't recommend them to anyone! The thing that brothers me the most it put me in a very bad position because it is my only vehicle!!!! Try to figure out how to get back and forth to work and life without knowing when you car is going to be ready!!!!!!Update 3-7-21 I talked to the new general manager Lee about a week ago and he had worked very hard to make right my complaint and he has done a very good job. Fixed my complaint and I would very good give him a second chance to work on my vehicle if it was wreaked!! I really appreciate it and think he has fixed the problems!! I wish if my previous remarks made anyone not go there for a repair I wish you would give Lee a chance to repair your car he will make it right as it can be!!!!?!
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January 2023 by Juan
Had money stolen out of car ( Wasn't more than $15 but still) , way more miles than when I took in. Always pushing dates back even the 10 min inspection was pushed back 2 1/2 weeks from original date givin , and the total car completion date was changed 7 times from 8 days to 25. Also after the car was picked up they had forgot to re connect my gas cap button in my door so my gas cap wouldn't open. Wonder what else they forgot to do. Would never recommend.Services: Painting
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January 2023 by Owen
Had money stolen out of car ( Wasn't more than $15 but still) , way more miles than when I took in. Always pushing dates back even the 10 min inspection was pushed back 2 1/2 weeks from original date givin , and the total car completion date was changed 7 times from 8 days to 25. Also after the car was picked up they had forgot to re connect my gas cap button in my door so my gas cap wouldn't open. Wonder what else they forgot to do. Would never recommend.Services: Painting
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October 2022 by Jordanne Clark
Gerber did a phenomenal job repairing my car after getting into a fender bender! My husband and I keep talking about how satisfied we are with not only the results of the repair, but the extra mile they went and the attention to detail they had throughout the process. Highly recommend!!Service: Body & Trim
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July 2022 by Karen Frye
I'm use to companies being upfront and truthful this company can't seem to follow that golden rule.
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May 2022 by Tim P.
They work they did is fine. It is the experience that was frustrating. I had the estimate performed right as Covid hit, so I postponed the repair. I recently decided to get the repair done. I called the business to see if I needed to come by and update the estimate and was told I did not. They pulled my records and confirmed we are good for the repairs. At that time I had them confirm that some of the repairs were to be insurance paid, and some were self-paid. They set the appointment for two weeks in advance so they could order the parts. When that day arrived, they didn't have my appointment and had not ordered the parts. OK, cancel the rental and go back to work. No acknowledgement that it may have been inconvenient. Set another date. That time they were expecting me and had ordered parts. I again made sure they had records of the repairs to be billed to insurance, and those I would pay. Car in shop 8 days, pick it up and yep, only the repairs billed to insurance were completed. Still lots of damage on the car. Again, no acknowledgment of the inconvenience or frustration. On the corporate website they encourage those not completely happy call their Customer Care department. The next day, after cooling down, I called the Customer Care department and shared the frustrating experience. I just wanted them to know. The person said someone responsible for that shop would be reaching out to me. Been over a week. Crickets. My advice is to go somewhere else that appreciates customers.
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May 2022 by Wrenching 4life
Had the car for almost a month. After we got it back, I tried driving it to work and almost didn’t make it. As I was driving the front left tire they had replaced was going flat and the Tpms sensor for the front right wasn’t even working. They got paint on the door trim on the passenger side door trim, didn’t fix scratches on the hood, and I’m half tempted to put the car on jack stands and look at the cradle the replaced. I get it. It was an insurance job but this was unacceptable.Services: Body & Trim
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November 2021 by Ross Proffitt
Very helpful working through the best possible solution to fix my vehicle!
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July 2021 by Ishita Mehta
I bought my car online and it got delivered to me with multiple issues on it. As advised by the car company, got in touch with Gerber for the estimates and later on proceeded for the actual repairs. And I am absolutely satisfied with the outcome. David has done an amazing job and the car now looks way better than how I received it when bought. I would definitely recommend this place and David to my friends!Services: General repairs & maintenance
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April 2021 by Joel Wilson
Very unprofessional and gave a ridiculously expensive estimate. They won't be doing work on any of my vehicles