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October 2023 by Vanessa Thomas
I have been going back and forth with Patrick for a month now trying to understand if they can help me replace some cabinets. The communication has been awful as I have needed to follow up with him several times by email and by phone. What I'm told by him in person/by phone continues to be disconnected from what he has stated in emails 1 to 2 weeks later. It is a simple job but they have made this feel so hard and have wasted a great deal of my time. Overall treatment was sluggish and rude-terrible customer service. I had high hopes, but I cannot recommend this place.
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February 2023 by Gary D.
A big shout out to Franklin Kitchen Center! We had their cabinets installed several years ago and over time and the house settling, two of our cabinets started to pull away from the wall. A quick call to them and Lee in their service dept set up a service call. Mike and Phil came out and, not only repaired the two that had pulled away, but worked on all of the other cabinets, so they would not do the same. They are truly the best! Thanks again Lee, Mike, and Phil
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August 2021 by Eric Golon
Great service great staff
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May 2021 by Corey Brunish
A comprehensive showroom for countertops cabinets and hardware
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January 2020 by Danny Faust
Let me just start with...exceptional. My husband and I moved into a historic home with a non functioning kitchen. We contacted Jennifer who came to our home next day. She asked us how our ideal kitchen would look like. WE chatted, she sketched, measured and she was off to the drawing board. In a few days she emailed a plan and made some suggestions which we agreed to and the project was underway. We went to the showroom to choose style and accessories. We weren't sold on the colors available but Jennifer quickly came up with a resolution. She was able to match a sherwin williams color we loved and have applied to cabinets. The cabinets arrived, were installed in a day. We were truly happy for the extreme facelift they gave to this faceless kitchen. They were able to add functionality and space without compromising the age and style of an older home. The sales staff was gracious, knowledgeable and extremely helpful. The installers were efficient, friendly and thorough. Competitive pricing and consistently efficient customer service. I highly recommend.
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January 2019 by Sully Sullivan
Can’t say enough good things about Sid and Charlie! This team is absolutely great! Sure we had issues on cabinets and install but I can tell you they go above and beyond to get it perfect. We had them come out multiple times to adjust some things and touch up certain spots.
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January 2019 by Cindy Drafts
This company is so great! I work for a builder and they are one of the better products and installers I have seen. They honestly care and do a great job!
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January 2019 by Josh Johnson
I'd give zero stars if possible. Awful customer service. My wife and I purchased a home 3 months ago and a few of the cabinets aren't closing properly, with one of the cabinets' hinge coming out of the wood. Franklin Kitchen Center is who installed these cabinets and have a 1 year warranty. It took 4 phone calls to set up an appointment to have somebody come out and then the person didn't even bother to show up. The 4 phone calls were basically me talking to a woman named Betty, her saying let me leave a note to have Lee call you back and then never hear from anybody. I'd call back, she'd apologize and we'd start the process all over again. It's the only company I've ever fired without paying them anything. I'd rather pay to have somebody come out and fix my cabinets than deal with these bozos again.
