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January 2024 by Google user
I am very happy with the customer service I have received at Auto Doctor of Franklin. Everyone is friendly, professional, and knowledgeable. They are honest and do not pressure me to get any work done or try to up-charge. I am told upfront about the recommended work, and the price. The choice to have the work done is mine. All work that has been done on my vehicles has been professional and thorough. I trust Auto Doctor with my vehicles, and I highly recommend them.
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November 2023 by Matthew McGraw
Excellent and honest service! I was referred to auto doctor by a friend and have now had all of my cars serviced here. We had a recent issue that turned out to be a software issue from the manufacturer and they did not charge me for the diagnosis and gave us a course of corrective action. Great company!
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November 2023 by Joseph Saitta
I had my truck worked on today by The Auto Doctor Franklin today.The experience was great from scheduling to prompt service at a great cost. I will be returning for future auto mechanic needs. Thank you Auto Doctor!
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September 2023 by Juan Salamanca
Took my car in after a long road trip from NY they treated me well and the work was done fast, it wasnt a big job but the waiting time and the attention was great.
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September 2023 by Stu Garrard
Great experience at Auto Doctor!Our car’s AC had stopped working and they fixed it in half an hour.Thanks!
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September 2023 by C G3 (CG3)
Love these guys. Trent and his team took great care of us and we will be back. Will be referring Auto Doctor of Franklin to all of our friends and family. ⭐️⭐️⭐️⭐️⭐️
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August 2023 by Corey Henderson
The team at Auto Doctor of Franklin went the extra mile to find quality yet most affordable options for replacing my starter. Auto Doc was able to find this part and come in a few hundred cheaper than competitors. The extra time and care they took for this won me over. Overall, I feel the labor cost come in about the industry standard and had it not been for difficult to find parts would have got done sooner. One final thing is the team kept me updated every step of the way and sought approval for any work beforehand so no surprise fees. Will definitely use and refer in the future.
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August 2023 by Kit On the Fly
Wow! Wow! Just Wow! This kind of service we in the old Franklin is what our great great grandfathers and and we were once accustomed to. As a 13th generation native, this is the kind of shop we use to know. Several old time shops forgot about locals, Pewits that sold out to reliable and I have to diagnose my problem to the ladies on the phone. Old franklin, Pewits is not what it use to be. This shop, which is unfortunately the old Canada shop, is absolutely amazing. They are fair, honest and go above and beyond. Headed here for even oil changes going forward. They are what Franklin use to be……when we could cruise the square and sit on tailgates…….. Fair and honest.
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August 2023 by John Padgett
Super fast work. Took truck in at 9a, had 4 new rotors and pads replaced. Ready to pick up at 1p.very professional will use them again.
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August 2023 by Judson S.
my window was stuck up, and the actuator needed to be replaced on my expedition. After having this done, I've had to take my vehicle back multiple times for them to fix the door handle. Each time they have known that the handle is realigned and catching on the plastic, but they're not coming up with solutions. They are just waiting for me to see and report it to them. They are not a proactive company in charging me an arm and a leg for this work. Not worth the time and effort to go to this business.
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June 2023 by Robert Linscott
Had trouble with front end noise on my daughter's 2005 Jeep Liberty (rwd). Two other shops looked at it 6 months ago and spoke of replacing many suspension components. Auto Doctor made a quick appointment for me, diagnosed and repaired it in less a day. The Jeep only needed grease and an alignment. Thank you Trent, we'll be visiting you with our other cars too when the need arises.Service: Steering & suspension repair
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June 2023 by Ronald Rossmann
Once again, efficient service with me waiting and Auto Doctor ready to diagnose and repair my brakes. Reasonable cost and some adjustment made at no charge. This is like being from a small town and everyone gets family treatment. Why go anywhere else? I will not.Services: Brakes
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June 2023 by Matt B.
Was referred to this mechanic by a local transmission company for additional work that needed to be done for a rumbling engine. Called in and was told by auto doctor that the vehicle would be picked up from the transmission place within the next couple of days and that they would call me. A little over a week later and still no word, i called the shop and it still hadn't been picked up. After finally getting the car to the shop, I spoke on the phone with a rep and it was determined that the engine mount needed to be replaced. Paid, picked the car up and on the way home the engine began shaking and smoking. Called the Auto doctor and they said that they would have a tow come pick it up and bring back to the shop. Received a call a few days later and apparently the the shop drove the car for over 50 miles and couldn't replicate the symptoms, and finally after another look they found that the brake hose was twisted and needed to be replaced. Upon picking the car up, again, the same rumbling issue persisted and is yet to be properly fixed.
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March 2023 by Linda Spearman
I TRUST Auto Doctor. I feel like I get an honest evaluation and fair price when I have need for servicing of my Murano and BMW. Both of them have age and miles and I appreciate their knowledge and fairness. Great customer service from Bill, Trent, and the entire team. They are my go to and I recommend them to friends who need someone with experience.Services: Auto engine diagnostic
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March 2023 by David Koty
Was referred by a friend, oh my, owner Bill was extremely nice and his team displayed honesty rarely seen at a service center regarding my repair which saved me significant money! I believe it would be a mistake to go anywhere else!David K.Services: Wheel alignment
