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October 2024 by Gregory Kelley
All the employees were rude and did not want to provide any information for what we needed and seemed like our presence was an inconvenience that we walked in to purchase items. Also I wanna add he was more rude and said I can’t sell you anything because you don’t have a licensed account without even asking if we do.
Very unprofessional
Not pleasant
Do not recommend going if you need help to find something.
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July 2024 by Susan Russell
Not worth the drive. Wouldn't show me anything. Just said I needed a plumber for bathtub faucets.
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March 2024 by Richard Cash
I had a bath faucet over 15 years old that leaked bad badly. Went to Ferguson and James Wells went above and beyond in helping me. They did not have the parts I needed but he said he would find it for me. I left the store and two days later he called and located it for me. He gave me the contact information and I placed the order. It came in and fit perfectly. . There was no charge for all the effort Mr Wells did and seemed as happy to help if I ever needed anything else. I’m a customer for life now.
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February 2024 by Alfredo Amezquita
Quick trip in for copper supplies. They didn't have everything I was looking for, but they did provide me with delivery dates and even offered to order the parts for me. It's definitely a positive experience and will return.
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January 2024 by Anton Jemiolo
Called to see if they had a general sheet of fiberglass gasket to replace the failed one on my heating units inducer.Was told they can’t sell to me because I don’t have an EPA license… what a joke…Called a competitor that could order it for me but advised me I could just high heat permatex in its place. Not only excellent customer service but one place I will return to and Ferguson I will not.
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September 2023 by dan santomero
I’m sure they know their stuff but I went in there to buy a condenser fan motor but wouldn’t sell it to me because I’m not a licensed HVAC business. I thought this was America? Their loss on $150 I would of gladly spent
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May 2023 by Jim A.
Hvac counter is useless. Guy with long beard couldn't more useless or less friendly. Didn't want to use Amazon but it's cheaper and i can get what I need in one day.
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March 2023 by Danielle Lawson
I had some hiccups in a plumbing project, the manager Chris was professional and understanding.
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July 2022 by Steve Shirley
The gentleman that tried to help me was very aggressive and rude, He said he was the general manager buy would not give me his name. Bad service
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November 2021 by Kevin
Great employees!
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January 2021 by Allison Warrick
I bought some materials some duct work didn’tUse it all tryed to return and they said no cash in building 3days in row they sale u stuff but won’t take nothing back DO not buy from here bunch of rip offs terrible place wish I could give 0 stars hope they shut down
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November 2020 by Sarah D
Best customer service hands down!!!
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November 2020 by Josh H.
We have been using Ferguson for well over 20 years. They are good people. If there’s a mistake, they make it right.
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October 2020 by Mike Ulm
JV is the best guy Ferguson employees. I think the world of the Franklin store they have unsurpassable customer service. They are my #1 for all my job material needs, thank you Ferguson.
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August 2020 by Mike Baccash
I went to Ferguson to see about a new cartridge for my shower/tub. I was greeted by J.V. and he couldn't have been more helpful and knowledgeable about my problem and quickly resolved the issue. He has so much personality and kindness, that it was such a pleasure to do business here. J.V. is an invaluable employee and I know that I will frequent this store because of him. Thanks again J.V. and I hope you receive the accolades that you deserve! Take care!