“Nora has great customer service. She helped my fiance and I to transfer our phone plans over to cricket. She stayed until after closing hours to help us! She went above and beyond to make sure our phone were set up correctly. We really appreciate her patience and service.”
“Good place for anything gaming wise also good spot for Pokémon cards and games better than target me personally I LOVE Zelda I have breath of the wild, tears of the kingdom, Links awakening remake, and skyward sword HD Age of calamity too love all of them haven’t played skyward sword yet will play soon”
“You can get wonderful service and the selection is fantastic and the value. Wow I just love the shopping here.. You can get at Starbucks coffee, and you can still shop it is great. You should hear the gremlin sing. it was so cute. Omg sounded like gizmo.”
“I had a great experience trading in my phone, I don’t remember their names (I think one of them was Brooke, but I’m not sure) but they were very helpful and nice! They were very patient with me being indecisive also”
“You can get wonderful service and the selection is fantastic and the value. Wow I just love the shopping here.. You can get at Starbucks coffee, and you can still shop it is great. You should hear the gremlin sing. it was so cute. Omg sounded like gizmo.”
“Einar and the entire group helped me swap over my S20 to a S22+. The phone was from GoogleFi which added a difficult challenge for them. They acted as a team and relied on each other's knowledge to take great care of me. In the end, they also swapped me over to another plan (from Sprint - 20 yr customer) and saved me $50 per month too, no strings attached. GREAT CUSTOMER CARE!”
“My family and I were visiting from florida, we came in to this location and was so astonished by how organized and neat everything was displayed. We went in for dog food and left with a whole cart of items!! Rex and his fellow female employee were super nice and very helpful ! Definitely should give them two a raise ! They're working too hard !”
“They were everything I needed in a really tough moment. I was having one of the worst weeks of my life and they graciously let me catch a break from the craziness. I am really grateful for their kindness.”
“Had a pretty good experience at this location recently, was able to get help to right away when I walked in the door, likely because the number of associates versus customers was definitely in the favor of associates. I was able to update my plan and understand it better with help. I would recommend this location over the other location in Franklin for sure hands down.”
Open 24 hours
300 Confederate Dr, Franklin“Katie at the Genius Bar is amazing!!!! Hopefully I have the pleasure of being helped by her if I have any more apple issues in the future. She deserves a raise!!! ??”
Open 24 hours
449 Cool Springs Blvd, Franklin“The drink I wanted wasn't located on the cooler shelf. The lady that was working that morning went out of her way to go into the back of the cooler to find the specific drink I was searching for! That was good customer service ?!”
“Wow. How did I not discover this place before? Stopped in to buy a grill and was blown away by the outstanding and friendly customer service. Awesome, knowledgeable, staff eager to help, but not pushy. Place has the feel of the good old days when Customer Service was priority. Great selection and great prices too.”