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September 2023 by Seth Huner
Honest and friendly service technicians. The front desk lady is extremely sweet and welcoming. Highly recommend
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June 2023 by joseph Filippo
I got my breaks done here, and two days later the break on my right side fell off completely. Thankfully I was out in pegram with no cars in front of me, but it took me about 100 feet before my breaks would let me even slow down. I pulled my car to the side of the road and called crutchers immediately, and they offered to give me new breaks and rotors and sent me out a rental car which was very nice, but I would not recommend this business for break renewal.Service: Auto brake repair
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May 2023 by Richard Keefer
Midas personnel were very pleasant and accommodating. Manager took the time to show me details of my problems and explained everything. Also gave me a ride home. Will definitely go back for future work.Services: Steering & suspension repair
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March 2023 by Your Mum
Had work done by them on several cars over the years. Most recently helped me get a replacement engine in my Kia after getting denied several times (they gave me suggestions on non Greenway Kia dealerships), and were even willing to have the owner speak with the GM of Kia if a new engine wasn’t put in. Needless to say, a engine was put in and I was finally able to get rid of my Kia and I owe so much to this place. Thanks to everyone at Crutchers!
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March 2023 by Terri Smith (Dt)
Best place in Tennessee!!! Everyone from the customer service to mechanics are wonderful and very helpful. Would highly recommend them to everyone!Service: Auto engine diagnostic
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February 2023 by Laura Williams
Went in for a scheduled, called in advance, oil change and tire rotation. Great service. Kind front desk. Complimentary Wi-Fi and in and out within an hour. I will be coming back.
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February 2023 by Frank Tallerico
The staff are very friendly and professional, the mechanics are thorough and with the warranty they offer on their repairs, you know they stand behind their work.Services: Auto water leak repair
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February 2023 by Vinnie Smith
Very pleasantly surprised, even after a very expensive repair! They pay attention, fix what needs fixing, don't touch what doesn't need touched, and communicate well. Honest and skilled is all I wanted, and they delivered!
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July 2022 by Austin
I wish I could give this business 10 stars because they absolutely deserve it! Hands down the best place to take your truck/car for repairs & maintenance. I drive 40 minutes to have them work on my truck because they are the only place I trust to repair my truck and repair it right the first time. The work they do is top notch and the people there are the nicest you will ever encounter. I also want to give a huge shoutout to Hayden (he was my rep while my truck was being fixed). He squeezed me in without an appointment (they were booked up for the next 2 weeks) and was In constant communication with me throughout the process. He even knocked off the charge for my tire rotation which wasn't even necessary as they had already saved me a few hundred dollars with their competitive prices and warranty. Safe to say, I am a customer for life. Thank you Crutcher's!!Services: Steering & suspension repair
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July 2022 by John Worth
I’m happy to give this review to the fine folks at Crutchers. I only have one vehicle and they were able to expedite the parts needed for the repair and got the job done well ahead of schedule. Everyone I dealt with there was pleasant, professional, and they really did a great job. I can’t say enough how happy I am with their service and if I could give them 6 stars I would. I’m happy to recommend them, you will not be disappointed. Thanks again for all the hard work and getting my truck back up and running!!Service: Engine repair
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June 2022 by Sally G.
On April 5, 2022, we took our car to Crutcher's because of an alert on our dash, "Emission System Problem." Crutcher's was extremely busy but told us that if we dropped the car off and left it there, they would fit it in as soon as they could. The technician called the next day and told us that he got two codes - one for the fuel pump control module and one for the catalytic converter. He spent about 20 minutes on the phone with us and said that we'd have to take it to an Acura dealer as they couldn't fix it there. There was no charge! The local Acura dealer told us it was the catalytic converter, and it was on back order. We drove our granddaughter to Muncie, Indiana, a week later for a volleyball tournament and were stranded there, 360 miles from home. It was towed the next day to an Acura dealer in Indianapolis, Indiana, and they confirmed it was the fuel pump control module, not the catalytic converter. We rented a car and came home and returned 2 weeks later for the car. We have used Crutcher's since living in Franklin and highly recommend them for your automotive needs. They are honest and fairly priced.
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June 2022 by Jason Burrage
I am more than satisfied with Crutcher’s. My truck broke down and really through my day off track. I called Jamie Crutcher and he told me to tow it in. I was worried that I would not find a rental car and he told me he had a loaner car available while the repairs were being done. That in itself was a huge help and greatly appreciated. I later got a full diagnostic and the repairs were far less than I would’ve expected. They put me ahead in their already packed schedule and had my vehicle repaired in two days! Jamie was very thorough with the entire process and really helped me through a stressful situation. I have already told three of my customers about them and will continue to do so. Great customer service goes along way with me and I am truly grateful. Thank you Jamie and your team!!Services: Auto water leak repair
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April 2022 by Austin Manning
I wish I could give this business 10 stars because they absolutely deserve it! Hands down the best place to take your truck/car for repairs & maintenance. I drive 40 minutes to have them work on my truck because they are the only place I trust to repair my truck and repair it right the first time. The work they do is top notch and the people there are the nicest you will ever encounter. I also want to give a huge shoutout to Hayden (he was my rep while my truck was being fixed). He squeezed me in without an appointment (they were booked up for the next 2 weeks) and was In constant communication with me throughout the process. He even knocked off the charge for my tire rotation which wasn't even necessary as they had already saved me a few hundred dollars with their competitive prices and warranty. Safe to say, I am a customer for life. Thank you Crutcher's!!Services: Battery
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February 2022 by derrick eats
I got referred to this place and it seems to be very professional. They sent me a email of my repairs being done for me to authorize it and once I did that it was ready the next day. I drove the car and it seems like everything is working fine the brakes are in good condition and plus they give a 3-year warranty I highly recommend this place if you want good quality service on your vehicle.
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February 2022 by Daniel Alexander
They are super nice and very helpful. Was very happy with their honesty and ability to Diagnose the problem.. I was only disappointed that they Did not have the expertise to fix my piston rings So I had to go elsewhere for that
