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December 2023 by david dorsano
I am editing and updating my review. Yes I was very frustrated with the staff on a follow up visit to correct my prescription. An hour after my appointment time I still didn't see the Dr. and not once did a receptionist/assistant or type of manager come out and at least apologize/update on an adjusted time frame. This should have been done at least after 20 to 30mins as a courtesy, after all, us as patients are the ones who help pay for whatever type of lifestyle they as employees choose to have with their income. I hope some difference in processes happens because of this, no business will be perfect all the time as we all are not perfect. I saw Dr. Robin Brady last Saturday and definitely appreciated they way he communicated, explained and corrected what I needed corrected. There is no doubt in my mind that every Dr. employed at Cool Springs Eye Care is exceptional in their profession, I have only seen 2 and no offense to the first but I would highly recommend Dr. Robin Brady. He is straight to the point, no doubt extremely knowledgeable and I'm confident you would be very pleased. Cool Springs Eye Care honored their guarantee and I am very happy with the correction and both my pairs of glasses, Thank you.For management, I asked for a phone call twice before leaving on Nov 16th and It was not unit a few days after I called VSP to inform them of what happened that i received an email from an assistant manager. The next time someone reached out it was 2 weeks after when another employee read a review of mine.Again I believe the Dr's at Cool Springs Eye Care are excellent in their profession and you will receive excellent care from them. However, my opinion whether welcomed or not, the front end of the business should have some changes with how management trains their staff to interact with their patients.Thank you Dr Robin Brady.
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November 2023 by Deidrea Bostic
I have been a patient for several years. I am seen at least 2 times a year, and I purchase 3 pair of glasses a year. I pay my bill when I check out. They were going to send me to collections for $18, when I have an appointment in 2 weeks. The young lady that answered the phone did not really seem to care that I was upset by that. Just said that was policy and there was nothing she could do about it. She did not care when itold her to cancel my upcoming appointment, as I would go elsewhere. .
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November 2023 by Zenaida Rosen
Dr Parsley was amazing and kind as well as the staff. I appreciate all they did to get me the right emergency help for my retina tear. Thank you!
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October 2023 by Lita Hebert
Dr Brady is awesome! He really listens and takes time during the visit to address any concerns. All the staff members are kind and so helpful. My daughter and I both think this is a great practice. Highly recommend Cool Springs EyeCare for your entire family.
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October 2023 by Tmorgrle
I recently relocated from Connecticut to the Franklin area, and needed an Eyecare provider quickly. I was having trouble with both my contacts and a heavy glasses frame I’ve been wearing for the past year. I have Sharp shooting pain behind my left eye, and frequent headaches. I asked a few friends about this office, and they were highly recommended. My eyes are important to me and the type of work I do for a living, so accuracy in my vision is a vital part of the work I do.I made my appointment with one doctor and was asked to see another doctor instead. The reason for the switch was for two little kids and I immediately agreed to the switch. The Doctor I saw was Dr. Brady, and he made me feel comfortable and heard. This doctor listens and gave me a step by step look at my treatment plan as a new patient. He took his time to gather my history, he listened to my fears of a hereditary eye disease I have no control over. Long story short, he took the time to get to know me.This doctor was a whole vibe! I didn’t feel rushed, and was pleased with the level of care, his line of questioning and the attention I received by him. I proudly recommend this office and Dr. Brady (in my experience) to anyone who has relocated to this area that may be full of doubts in finding a quality Eyecare Provider… search no more. You will enjoy this office; I walked away with new glasses, updated contacts… feeling heard, and cared for. Thank you Dr. R. Brady!Respectfully,T. Morgan
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October 2023 by Sher Fick
Second pair of glasses ordered from Cool Springs Eyecare. They make it so pleasant and Meagan was especially helpful today! Not so easy to work with our Eye Ins (VSP), but they figured it out. Love the selection of frames, especially the Tiffany & Co, which weren’t any more expensive than midrange options. Also appreciate being able to drop in for sparkly cleaning of my specs.
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September 2023 by Connor McHugh
My wife and I have been going here for almost 7 years and always have great experiences, no matter who you see as your doctor. I just saw Dr Jacobs today and can't recommend her enough. The whole staff is friendly and they have their processes down, extremely efficient. I always leave feeling happy.
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September 2023 by Adarsh Raveendran
My entire family goes to Cool Springs Eyecare for annual check ups every year for several years, but this year we had issues twice with the business, one for my son and one for my daughter. During her first appointment with them this year, my daughter asked to switch to biweekly contacts, and was given an incorrect prescription and no explanation on how to take care of these biweekly contacts. Her eyes were red and itchy for weeks, and when she made another appointment to see them again, they stated there was no obvious problem and again charged, but also prescribed an antibiotic. She went back a third time and then only got a fair look, in which her prescription was completely changed and she was told her prescription was not even available in a biweekly contact brand!! The incorrect contact prescription had irritated her vision for weeks, and only after a third time could they figure it out. I gave them an option to talk to me about this, but the person who called me never agreed they messed up the prescription.Previously, during my son's appointment, they completely missed dilating his eyes before checking his eyes. When I asked about that, they said they were able to get a good look at the eyes without dilating. I am sure that they missed dilating him and then tried covered up their mistake.Never going back here again.
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August 2023 by JoyAnna McBride
The people and staff are really what make this place special! They are always so professional, but also so kind. They’re fast, but they treat me like a person and not a patient.I had to come in for a last-minute appointment and bring my baby. They were all so kind and accommodating! The staff engaged with her and acted like they loved having her in the office. They are the best!
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August 2023 by Christina Scott
great service- i had a foreign object in my eye on a saturday morning and showed up in person to seek help in hopes from preventing me to go to the ER. The doctor available was great! Thanks so much for accommodating!
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July 2023 by Erin Broderick
I have been going here for 24 years and have always had a pleasant experience myself. Other people I know-- friends and family have had not so great experiences with the office staff + optometrist assistants (the optometrists are all superb so we continue to go here). Today, I told the assistant that I was pregnant and she dialated my eyes, unknowingly, this shouldn't happen. I would think the staff should know better and everyone brushed off my concerns.
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July 2023 by Gil Griffith
I can't say enough good things about this place!First, the facility - spacious, well lit, inviting, clean and organized.The staff are exceptional in every way - friendly, professional, knowledgeable. Jami was so helpful adjusting my lenses and ordering replacements for my three sets of frames. Faith was very nice, helped ensure my pre-exam went smoothly and instilled confidence in the process that I would be properly looked after.Dr. Barberic is awesome - thorough, precise, patient with my questions, she listened (an exceedingly rare trait these days) and gave me the answers I needed intelligently and with kindness.There are so many eyecare places to choose from in this area, I'm glad I chose the best one! Highly recommended.
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July 2023 by T P
Hmmm...I feel like I just went to a fast food restaurant. Fast, cheap, unexperienced, and unhealthy. Are business so gready they forget they are supplying an important service? This my eyes were talking about not a hamburger. So disappointed. No I don't want to talk to the local office...your actions speak louder than any word you can tell me.
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May 2023 by Molly Woods
I brought my 11 year old son here for his first eye exam. FANTASTIC. We will all come here from now on. We waited less than 5 minutes to be called back, the techs were awesome and the doctor was up beat, positive and so caring. Thanks for a wonderful experience.
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April 2023 by Paola Lezcano
I took my daughter here because she failed a vision test at her school. The level of attention, explanation and recommendations were superb. Definitely recommend Cool Springs Eye Care.
