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September 2020 by T G.
Slowest service of any business I've ever dealt with. It doesn't even feel like they're trying. Actually, it feels like they are trying to drive me insane. We got constant excuses, and have had to call or visit the store multiple times trying to get service established. We are trying to sign up to pay them money every month, and they don't seem to care in the least about making a new customer happy. Maddening.
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August 2020 by Vito S.
Honest to god they have to be worst ran company of all time. Their customer service is the TERRIBLE, DO NOT USE THIS POS OF A SERVICE. You can't even call the customer service line to get a real human on the phone you just get a robot that hangs up on you no matter what you do.
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August 2020 by A C.
I had a very pleasant experience at the store this morning. Social distancing was being taken seriously. I waited for about 10 minutes until someone was able to help me. Jazzie was wonderful today!! Great customer service! She helped me look into my options for lower my bill. She asked great questions to ensure that my service was meeting my needs and expectations. She was able to find me a lower deal and gave me all the information that was needed.
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July 2020 by Madeline G.
Terrible service. They came out to fix an issue with the cable since it was very pixelated and ended up causing more harm than helping. Our wifi and cable don't work at all now and we've been trying to reach out for help from them and keep getting shut down. We had an appointment for today and they didn't show up. Now they're trying to tell us they can't come and there are no appointments available. We're going on 10 days of no wifi or service that we've been paying for and they will not give us any resolution.
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May 2020 by Tinky R.
Run...do not walk...run to another provider. Service is absolutely horrific. Worst part, they are using Covid-19 for an excuse for horrific hold times. Stop the commercials on how well prepared you are...hour and a half wait times are a sign you are in way over your heads. Suggestion- Direct TV
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March 2020 by Kimberly B.
This review is for xfinity mobile service at this location; we have Comcast internet also and would not give that a very high rating. However based on our experience with xfinity mobile at this location, it was an excellent experience. Rick was very helpful, open, efficient and we didn't feel pressured. Highly recommend checking out the mobile plan, it saved us a significant amount of money and good coverage.
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February 2020 by J S.
Exceptionally long wait times in store. Over priced poor service as well. Service was so bad, I called Tech support. No help at all. Tried chatting with an agent online - such a poor connection, we were disconnected. I go into the physical store, and they tell me "we're a retail location. We can't help you troubleshoot your devices." - (I purchased top grade routers and modems. The issue is your service.) Service, customer support, and attitude could all use an overhaul. Would not recommend. Edit* Still waiting, but is humorous how the employees randomly shout the next persons name in the que. Here's a tip fella's. Come over the waiting area and politely ask for the next person instead of randomly shouting "JENNIFER!!!"
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October 2019 by Jennifer R.
My service goes out EVERY TIME IT RAINS! Now there's an outage that can't be fixed until 10-12pm! Every time a cloud comes up it goes out or messes up. About done!
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September 2019 by Philip M.
Expect to waste a day of your life. Worst experience you'll ever have. Everything takes forever and they underestimate the time needed by hours, literally hours.
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September 2019 by Blu Wyatt G.
Alright, the first time I came in the service was mediocre. I like being greeted with a certain level of gladness (maybe that's just me) well the workers weren't so much on top of their game. I waited a seemingly long time just to pickup a preordered box. No personality. Limited interaction. Then the next time I came in to drop my old box off the ladies were lovely. Kind. Quick. Knowledgeable. The lady I had to sit down with in order for her to help me was a light. Dang I wish I remembered her name. How rude of me. Anyway. She earned a gold star
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August 2019 by D A.
The store was fine but the phone customer service is the WORST costumer service ever!!! Beyond horrible. My internet hasn't worried properly in 2 weeks. All they want to do is send a technician out and charge me $70. It's your equipment! What a joke! Oh, the best part, the next available technician can cone in over 1 month!!!
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July 2019 by Jan C.
Internet service has been down more this week than it has in the past month. We receive no notification when service will be down, and it's down for at least four hours. I work from home and this is very disruptive! Credit should be given to our accounts when this much downtime happens. Customers should also receive emails or text messages of the outages so we can prepare prior. Once again I work from home, and this is very disruptive!
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June 2019 by Lacey L.
Absolute worst ever . In a nutshell, I moved apartments , thinking that this would be an easy transition. I went into the store once, spoke with someone who assured me that they would have my new address in the system,and would call me in two days. Never heard from him. So a week later I go in again. They showed NOTHING in the system about this whole thing. Then I have set up a new plan with another associate. I spoke with the manager also. , I take off work , and the tech who arrived to hook up everything two weeks later shows up and dosnt have the correct parts ... we spoke directly with the manager about these parts! Comcast is so frustrating on every level. Every. Single. Time. If I weren't our only option we would get another provider .
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May 2019 by Jennifer H.
Absolutely horrible! Every time I make a change, turn in an extra box anything, everything gets screwed up. The girl that helped me today (5/17/19) took forever, I was concerned that there was a problem, sure enough I got home and she has disabled one of my boxes on my tv at home. Seriously, how hard can this be???????? Comcast/Xfinity, please hire some competent people in store and on the phone. The worst part is that you can't actually call the store to speak to the person. There cell phone service is bad as well, dropped calls several times per day, its awful if you run a business with your phone. Sorry, can not recommend them until they improve.
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April 2019 by Leslie S.
Horrible customer service at the Baker's Bridge Road Store I had called Comcast previously about a cable box not functioning properly. I was told I would have to take the box into a store and swap it out. Needless to say its taken me a couple months before I was motivated to go into the store - I really feel uneasy with going into the Bakers Bridge Comcast store due to the horrible customer service. on 04/27/19, at 1535 CT i checked my box in at the Bakers Bridge Comcast (Xfinity) store with "Felicia". I asked how long the wait is and she said someone would be with me "shortly". I clearly explained, my son has a game and I need to know if there will be a long wait. Felicia proceeded to state in a nonchalantly monotone voice, "they will be with you shortly." As a customer, i felt her body language and tone demonstrated she was annoyed by my question. I then sat down and waited approximately 27 minutes when Ahmed walked up to a woman behind us that separated the two sitting areas and he stated "Leslie". Ahmed's voice is soft, so I did not think he was calling out "Leslie", but rather that customer's name was Leslie as well. Ahmed went back to the counter and stated "Denise" and the women he was talking to when he stated "Leslie" walked up. I waited a bit and then went up front to ask Felicia how customers are called. Is there an order and she stated there is a list the reps use to call the next customer up. I stated, I think that man may have called me and passed me over... Felicia proceeded to state, "well you should have responded and gone up to the counter." I attempted to explain, it was not that he called out my name, but rather he stated "Leslie" to another woman. Felicia again stated "You should have gone up to the counter." No I'm sorry, let me find out where you are on the list. Or let me check with him to make sure this did not happen. Felecia presented as extremely argumentative and disinterested. Note - Ahmed never called out the name but was rather speaking to another customer. Had he called out my name, I would have responded. At 1608 CT, I was called up to the counter by another young woman who was working to the left of Ahmed. At this point Ahmed was alone and I asked him, did you call my name, "Leslie" and he stated, I don't know. I asked why he said "Leslie" and he stated if I "heard him, I should have gone up to him". I explained, I could not see you, I heard you speaking to the woman behind me (behind the TV) and I did not know that her name was not Leslie., but then when you said "Denise", I knew I had been passed over. This was extremely upsetting to me as I was to drop of a box and pick up another box. My son has a game and i made this clear. Now I have three employees all telling me that it was MY FAULT that Ahmed passed me over - The woman working with me interjected with statement, Ahmed asserted this to me again and Felicia. I never heard, I'm sorry or let me help you get the box so you can get going - Nothing!! Just excuses. When I asked for Ahmed's name, he proudly spelled his name for me, which led me to believe, he knows there are no consequences for delivering horrible service, as this is the status quo. I received a similar response from Felecia, minus the spelling of her, name she proudly announced her name so I could write it down. Its disappointing how Comcast or the new Xfinity possesses the value of zero acknowledgment for customer service. I question the leadership of this company and local store. I've never been a fan of the store. Is it really difficult to find good help....? or rather Xfinity just does not care about customer service. Whatever percentage I pay for customer service, I would like this refunded to me on a monthly basis because I am being cheated. I expect an apol
