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February 2024 by jeff jones
10/22 Install was completed on time and budget. 6 months later the flooring was buckled on ends and sides. Separating at the seams in several places, enough so that you can lift planks up from the floor. Notified Christopher Parsons, my sales rep and he sent out Vitor to fix.. Vitor could not fix suggested water damage and said he would have service mgr call me…. Crickets.. I called my insurance company, they sent a forensic engineer out to dispel the notion of water intrusion.. Company has now promised me twice starting in October 23 to contact manufacturer for recourse...I’ve emailed no less than 10 times.. called many more.. talked to sales, service manager and store manager, all lovely people but …they have not or will not up to this point stand behind their product.Updated 2/5/24 .. floor is still degrading Carpet Den still waiting on manufacturer to weigh in before theyll do anything for me .. new photos added. Flooring mfr. has inspected floor and is sending results to Carpet Den I initiated BB B complaint and find using them as intermediary works. Better than direct contact.
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January 2024 by Emily Learned
I teetered on leaving a 3 star, but because they made good on an oversight, a 4 is earned. I selected Carpet Den Interiors because I thought the experience would be more personal, more consultant based, not like a big box store. Big box stores tend to have worker bees and not a "project manager" for lack of.a better word. This was not the case. The quality of the carpet is awesome, could not be happier. Really pretty. The instal staff was super friendly. It was our sales rep that left us frustrated. We expected a more involved, communicative, proactive approach. Basically, we thought we were getting more personal service and it wasn't the case. If you select them, be upfront about your expectations of communication and such.
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December 2023 by Ginny Nichols
We were fortunate to have Ashley help us with every decision from choosing engineered hardwood, matching tile for bathrooms, carpet for bedrooms, and then area rugs that tie in all of colors of my home. Her kindness, patience, and professional knowledge was invaluable during this experience. She put in a lot time pulling samples, was always reachable, and was onsite during installation. Ashley and many people on the Carpet Den team went out of their way to make sure that we were happy with the end result...hardwood, tile, carpet, and rugs. We appreciate Carpet Den and Ashley, and would definitely recommend.
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October 2023 by L Fino
Buyer beware, from scammed sales to sham install, don’t do it. Spent thousands for LVP and installers did not place correctly leaving gaps, planks not correctly positioned edges pulling up from floor. They remove the baseboards and replace them unevenly, had to hire a handyman to fix entire house including tiles. Don’t waste your money here. Despite sending same installers back to redo, they lack experience.Truely disappointed.
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September 2023 by Johnny Salvatore
WARNING: Do not do business with them. We spent over $10,000 on tile and carpet. Installers didn’t appropriately install tile. Had to have them come back TWICE and it’s still not good. No joke. Tile installers were absolute garbage! Had to beg for different installer the second time and it still made no difference. Transitions look like they were installed by middle schoolers, not professionals. One of the guys literally broke my bed from moving it back and forth so much. Go to ANY other company for tile/carpet. Save yourselves. Truly pathetic!!
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August 2023 by Curt Kimball
A terrific experience! Aaron started the consulting process with us, and was great. He had to step back, so Brittini took over and was even better! We had carpet removed, and a high quality laminate hard flooring installed. The installers were amazing! The quality of their work was excellent, the flooring was exactly what we expected and their clean-up at the end of the job was amazing!
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August 2023 by JT Long
We recently worked with Brian Keiffer at Carpet Den while choosing flooring (LVP & carpet) for our home through the Costco program. Brian was a pleasure to work with and very knowledgeable of all the products available. He worked diligently to navigate the process for a claim as our previous LVP had numerous installation errors/issues (completed by a different company). We were very grateful for his tireless efforts on our behalf which were quite successful. The entire process was handled professionally and such a relaxed attitude; it was easy to trust Brian and his crew. Both LVP and carpet installations were perfect. Highly recommend~Installation day presented challenges with our uneven slab but the crew (led by Neto) kept us informed and worked hard to fully correct the problem so the new LVP could be properly installed. The carpet was installed a week later and ultimately, we are thrilled with the end results. A big job like this was obviously quite the mess for us but knowing we could always call Brian or ask questions of Neto made all the difference.We are very glad that Carpet Den Interiors handles the Costo program. Thank you Brian! We continue to tell others of our great experience. Keep up the good work!
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August 2023 by JT L
We recently worked with Brian Keiffer at Carpet Den while choosing flooring (LVP & carpet) for our home through the Costco program. Brian was a pleasure to work with and very knowledgeable of all the products available. He worked diligently to navigate the process for a claim as our previous LVP had numerous installation errors/issues (completed by a different company). We were very grateful for his tireless efforts on our behalf which were quite successful. The entire process was handled professionally and such a relaxed attitude; it was easy to trust Brian and his crew. Both LVP and carpet installations were perfect. Highly recommend~Installation day presented challenges with our uneven slab but the crew (led by Neto) kept us informed and worked hard to fully correct the problem so the new LVP could be properly installed. The carpet was installed a week later and ultimately, we are thrilled with the end results. A big job like this was obviously quite the mess for us but knowing we could always call Brian or ask questions of Neto made all the difference.We are very glad that Carpet Den Interiors handles the Costo program. Thank you Brian! We continue to tell others of our great experience. Keep up the good work!
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April 2023 by Danny McLaughlin
Fantastic experience with Carpet Den. Our Sales Rep. Aaron was amazing. We had new flooring installed in our home which was a pretty expensive project. Everything from start to finish was perfect and Aaron made sure we were happy and taken care of every step of the way. We recently did a small remodeling project which entailed more hardwood flooring to be completed. We reached back out to Aaron and CarpetDen and received the same amazing customer service, quality flooring and great installation just as we did on the big project prior. We are customers for life with all of our properties, great companies like Carpet Den and representatives like Aaron are hard to find. Give them a call for all your flooring needs, you will not regret it!
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April 2023 by Lucas Boto
I had Carpet Den put wood floors in my kitchen about 12 years ago. (I wanted my kitchen to match the wood floors in the rest of my house.) Not only did they install the wrong grade of wood (showed lots of knots unlike the rest of my house), they installed the wrong wood altogether. They gave a little discount that I agreed to since it was the wrong grade of wood but I later found out it was the wrong wood altogether. If you use them, make sure you know exactly what you need, don’t trust one of their reps to inform you or help educate. Double check all their work… they may have someone overseeing your job who doesn’t know what they’re doing.
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February 2023 by Diana Blines
Carpet Den put new LVP flooring and carpet throughout my entire house. Brittni was incredible to deal with. The flooring turned out great, and I couldn’t be happier with how well it turned out. My house looks beautiful!!Brittni was there throughout the entire process answering any questions I had. Thank you Brittni and Carpet Den/R & S for such an amazing experience!!! Would definitely recommend Brittniand her team.
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January 2023 by Donna Connors
Brian is a great sales person. The installers did a really nice job of installing. I will add pics once we finish the final moulding. The flooring is beautiful. Karistan LVT planks. Acorn 9" x 6'. We had some questions along the way and both Brian and the installers addressed our questions. They previously installed our carpet a few years ago and did a great job then as well!.Thank you! The Connors
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November 2022 by Audrey Z.
Randi was so helpful and responsive! She made the whole process so wonderful and easy! Thank you!
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November 2022 by Luigi Dionisio
After driving around for a while did a gps look up and it brought us here. Glad we went there . Met Nancy and she was the best. She took the time and effort to help us find the carpet that fits our needs . Getting our bedroom carpets replaced very soon
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October 2022 by Bliss Birth
This place was amazing! I am trying to match existing flooring and have been struggling for over a year. I walked in with a sample and Nancy instantly told me what it was and that it was discontinued. She then patiently helped me find a possible match so that I can finish my project. I really appreciate her knowledge and patience.
