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October 2024 by Kim Hutson
Friendly staff and great vet!
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August 2024 by Katelyn Doran
Would not go here!! Took my Westie for an apt for what I thought was a tooth issue. Was told he possibly has oral cancer and needed to bring him back for imaging. Brought him back and dropped him off at 7am as instructed. The receptionist told me to pick him up in the afternoon around 3 and he would be ready to go. I show up and he had not been seen and was left in a cage all day with no bathroom breaks or water and he was sick on top of that. They finally do the imaging while I’m in the waiting room and the receptionist brings him out and says “yeah he has cancer” in a rude way. First off, that’s something the vet should communicate as that is very big news and devastating. The vet never came out to talk to me. I said ok what are next steps to get it removed and she goes oh it will be a good while he’s booked out. I understand being booked but show some compassion or offer a referral to someone who can help me. This was very traumatic for me as I lost my best friend a month later to a very aggressive form of oral cancer and they did not care. We ended up taking him to Blue Pearl and they were the nicest people. Do not waste your time here. The vet is nice, but his wife is so rude and doesn’t care about animals.
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June 2024 by Tonja Langis
Dr. B is the absolute best! All my relatives also entrust the care of the 4-legged members of it family. We are so grateful for him and his excellent, compassionate staff.
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April 2024 by Kim Lewis
I would NOT recommend this place to anyone. I was told to try this place bc my dog has a condition that no one can figure out. I called several times to schedule an appointment and there was either no answer or I was left on hold- once for over 15 minutes. I gave up. After a few weeks I decided to try again. I finally got through and scheduled the appointment. I had all of my records sent over before our appt so that the vet would have time to read them. When I arrived to drop off my dog the lady at the desk put another caller on hold and walked off. She never went back to the phone. There were no other clients there so there was no reason to leave the client on hold. I dropped my dog off for the day and never got an update despite calling to check on him. When I arrived to pick him up I had a long conversation with the Vet and during that conversation there were several things he did not know that we had done already. So he obviously did not read the records. The whole point of me taking my dog to them was to get fresh eyes on him and have new tests run to find out the root of the problem. Instead I paid over $450 for the SAME tests that I already had done. I have now called REPEATEDLY for 2 months to get my dog's test results and either get left on hold or get no response. UNREAL.
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March 2024 by Holland R.
Probably some of the worst people to handle your animal care with. Several complications with my cats spay and had to go to another vet to have her stitches redone. This makes sense why they cannot keep staff . Then blaming their dysfunction and untrained staff mistakes on the customer and making it their burden when I was double charged for a spay. After several conversations finally talked to Joyce always after hours who was threatening and sounded belligerent. I never make reviews but because of how they handled my animals and myself I cannot in good faith not say something. Save yourself some trouble look elsewhere
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February 2024 by Darrell Davidson
Nice staff started with an appointment drop off @8am pick up @3pm .when arriving @3pm they still haven't seen my pet. 1st question was do you mind us taking blood and urine. Of course I said just wanted to make sure my pet was ok.after arriving @3pm to pick up and they have not seen the pet I patiently wait outside for 20 min .they came out and said she was ready and determined that she had bad teeth total today was $364 .they told me they would call me with an estimate of extraction and results from the blood and urine. 2 weeks have past and still no phone call or email. Charges were
blood work $214
urine $49
exam $60
antibiotics $16.
I feel like they neglected my pet and false charged me for the blood and urine after determining the tooth problem I feel like blood work was not even necessary. My pet still needs care of the tooth problem but caring hands failed to follow-up with the patient. I'm resentful of taking my pet there in the future.....
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December 2023 by Jeffie N.
Exceedingly nice staff. We use them for boarding our large dog. Always have them groomed prior to pickup and they get a cute neck kerchief.
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October 2023 by Julie Carter
Clean professional caring and knowledgeable
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October 2023 by Tobey Wren
My experience here was amazing from the first smile from Kayce to the last with Dr B.
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August 2023 by Stacy Collier
Wonderful
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May 2023 by Sheryl WMcleroy
Wonderful people! ❤️
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May 2023 by Michelle Walcott
Dr. B has been our vet for many years. His kind, caring and compassionate nature in caring for our fur babies over the years has been such a blessing and reassurance for us & our pets. Highly recommend Caring Hands Animal Hospital ❤️
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February 2023 by john walcott
We have been taking our dogs to Dr. Bernander and his staff for years. He has always been so reassuring and totally friendly. It’s overwhelmingly obvious he is quite the animal doctor. He has always taken a deep and kind interest in our dogs as well as concerns when there was a medical reason. He is quite the veterinarian.!!
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December 2022 by Hiral Master
The people are very friendly. Dr. B is really nice and knows my puppy the best.It also has boarding facility. However, they don't send pics or show the place where dogs are boarded.
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December 2022 by Claire Matlock
Such a wonderful Animal Hospital. Dr. Bernander truly has a heart for the animals and I know my fur babies get the best care.
