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January 2024 by Linda Tiner Ballenger Ballenger
I think Burlington is great for lots of things. I’ve had no luck at finding a coat but sure is great for lots of household things. Lots of nice costs if you like quilted and puffer. I give Burlington a 10 out of 10 for many things tho!!
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November 2023 by Drew Godfrey
Love Burlington Coat Factory at Cool Springs, TN/Franklin, TN! Great place for gifts for the holiday season!
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November 2023 by Omar Bland
LOVE THIS STORE! I love in Clarksville and would always shop at this one specifically because of the deals, cleanliness, and items yeah I could shop local but this location got the good stuff.Thanks for the friendly and speedy service always guys!
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September 2023 by Suhas K
I just love this store. Only place where you can get those perfectly sized Tea cups. While Amazon charges $25-30, here you will get them for $7.. and they are so cute
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September 2023 by mayra angel mata
Was missing a pack of hair clips I had bought and when I called back as soon as I realized they said it wasn't at front desk but clearly it was on my reciept that i purchased them but not in my bag! Trying not to make any assumptions but next time if I ever buy from here again, I will make sure to check my bag for all items before walking out! :(
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June 2023 by Cyrin Shelly
Located in a very convenient location in Franklin near to CoolSprings area. The shop is big and has vast collection of items.
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April 2023 by Daniel Voloshenko
Great selection. But second time I come here and spend 1 hour picking out what I want to buy and head to the dressing room and it’s closed. It seems there is one employee there at both random times a month a part (she is super nice by the way ) nothing against her I feel bad that this company can’t hire one more person to be able to monitor changing rooms. Both times I emptied by cart worth of hundreds of dollars of merchandise, put them and walked out .
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March 2023 by demi h
This is the nicest Burlington I have ever been in. The one in OKC seems to be always picked over and not fully stocked. The one in Memphis is disorganized and messy. I had no idea a Burlington could be so well-operated and maintained until visiting this one. The young man who checked us out said they take extra time after closing to organize and restock. Excellent customer service and selection. I hope corporate takes notice and rewards the dedicated employees there.
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January 2023 by Amber Roberts
I am a frequent customer in Burlington coat factory and today I had a terrible experience. A worker by the name of Dylan (not sure how it is spelled) I felt was being extremely prejudice. He was making comments out loud that were very offensive to customers and was very disrespectful. I will definitely be escalating this issue.
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January 2023 by Brittany Cee
I visited on January 6th and I came for after sale Christmas items and the manager on duty Dillan and the cashier Angelina were not very helpful or willing to help me with double checking the prices of items that I purchased at another Burlington. The store was not busy but that acted as if I was interrupting them from no work that they had to do in the first place. I returned again on 1/8 and the cashier Mohamed was very kind and helpful and the manager Sienna was very very helpful as well she manually keyed in the barcode and just like magic the items were marked for clearance. I told her about the previous visit and she apologized and she told me sometimes things like this happen. But I explained to her it was no worries and it was very helpful of her just for double checking for me! Sienna and Mohamed are wonderful and changed my impression of this location because my first was not the best! Thank you both!
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December 2022 by Angela Roberts
Beware!!!!! The lines are horrendous and they don’t care. At best they have 2 registers open at a time. Unacceptable! Be prepared to spend an hour to pay for your items. ??? honestly this store needs to do better! They have other associates roaming the store when they should be at the register!
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November 2022 by Shayna D'Fenty
The most clean and organized store I been so far. Customer service and cashier are very nice to me and my partner. I found a great selection with good prices. Fitting rooms still close but isn't a big issue because I have being at the Mall and mostly each store I visit have them close as well.
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November 2022 by Deyanira Perez
Everything is orderly, few people, even the changing rooms are closed. We love to visit them, the staff is tidying, organizing all the time. a great team.
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November 2022 by Shayna D'Fenty Luna
The most clean and organized store I been so far. Customer service and cashier are very nice to me and my partner. I found a great selection with good prices. Fitting rooms still close but isn't a big issue because I have being at the Mall and mostly each store I visit have them close as well.
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November 2022 by Waldemar Jr Mercado Rivera
Come and check out the Franklin Burlington. New team members are ready to help you with pleasure. So many great products and prices.
