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September 2023 by Joshua Toholsky
A gentleman recently hit my Lexus. His insurance picked Brown’s, at first I was wondering if they were a good shop as I had already picked another shop to do the repair but I just rolled with it and WOW— leaving Brown’s today after the repair I feel like I’m driving a brand new vehicle. They are phenomenal. If you need body work on your car and live in a 50 mile radius of their shop— don’t even consider going anywhere else. They are a well oiled machine and have 5 star customer service, from helping with my rental to bumping up my repair in their schedule due to a clearing on their end, they absolutely went above and beyond. I seldom write Google reviews but these guys and gals deserve it. Thanks Brown’s!
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August 2023 by Jeanne S.
Brown's has the best customer service. I went in to get a quote on a scratch on my car, and Taylor buffed it out on the spot. I highly recommend them.
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May 2023 by Steve Stewart
I have been to this body shop 2 times over the last several years. 1 of those times recently. They simply are a model for customer service and excellent work. I highly recommend them!
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April 2023 by Tracee Swindell
Received an estimate in December and did not get an appointment until April. I received a call 5 days prior to confirm, I told the guy, I received an email within the week, that they would not accept my insurance. He knew nothing about it! After he had me on hold, he came back with some “bad news” the owner (refused to give her name) no longer accepts my insurance so they will not fix my car. This has been 4 months waiting! Sounds like Brown’s Body Shop is to big for their britches. I am certain if the shoe was on the other foot, she would be very unhappy with the lack of communication and unprofessionalism.The truth is, this is BAD business!!!
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November 2022 by George Lucas
What a great group of people making what was damaged look like new. They did what they promised on time, and the quality of craftmanship is had to find these days. Wife is happy so I am very happy. Brandon got me out of the dog house. Lucky to have them in Franklin County.
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October 2022 by Luc Richard
Brown’s gave us an estimate to fix my wife’s Crossfire damaged by some guy loosing a load of roofing shingles off his truck on I65. The repairs which included windshield replacement, a headlamp and a lot of front end bodywork was done to perfection and Russ kept me appraised of the expected delays with the supply chain. Picked up the car today and it looks fantastic and the bill was exactly as originally quoted. Can not expect better service!! Well done folks at Brown’s!!
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July 2022 by Jeanne Smith
Shout out to Brown's for great customer service! I noticed my front bumper was loose - I thought one of the clips had broken. I went to Brown's to get an estimate to get it fixed. They were able to get the bumper back in place and discovered that I was missing some clips underneath the bumper -- I guess the prior owner had had work done on this before. They put new clips on the undercarriage, and I was good to go! They saved me a lot of time and money by their honesty and customer service.
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May 2022 by jon moore
Best auto repair in Franklin. Tim and his crew do excellent work and have the best prices around Franklin.
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January 2022 by Landon M.
I want to preface this review with the fact that prior to today, I was a long time advocate and happy customer of Brown's Body Shop in Franklin, TN. My family and I have used Brown's for collision repair on all of our vehicles since the late 90's (Well over 6 cars). I will also preface this with the fact that I have a very detailed eye. It is hard sometimes to distinguish a below average repair vs a proper one. ~3 years ago, I brought my Range Rover Sport to Brown's to have a few panels repainted due to road rash and other paint chips. Based on my experience, I had no reason to believe that the repair would not be as good as the ones before it. Unfortunately, there were multiple over sprays on glass, plastic and rubber in addition to a couple runs in the paint. I showed the issues to the shop manager (will remain nameless) and he agreed to repaint and fix the issues. Upon my second visit, to my surprise there were still runs in the paint.... I got the owner involved and she apologized over and over and said they would make it right. They did.... To my delight... make it right! After that event I made sure I recommended anyone that needed repairs to Brown's. In a world where perfection doesn't exist and humans make mistakes.... it is nice to know that there are companies in the world that will do their best to make it right. Fast forward to this past year, my in-laws hit a deer in their Lexus. Of course, I recommended Brown's and I went down to the shop with my father in-law to review the repair with him. There were many issues... over spray... new bumper not gapped (the fit) correctly and the paint being mismatched on the panels they painted vs the rest of the car. Granted, it is a 2014 and paint fades... it is very hard to match sometimes. Nonetheless, they agreed to make it right. And they did! If you're keeping track, that's two cars and 3 "redo's": 2 on the Range Rover and 1 on the Lexus (that wasn't even my car). Today, I brought my Audi Q7 in to Brown's to get an estimate from some car wash damage this past week and I was informed by the owner that Brown's body shop had decided they would no longer do business with me. I was absolutely floored. In fact, I poked the owners shoulder and laughed, to which she said "i'm serious". I'm not angry, i'm honestly hurt. I had built what seemed like a friendship with this shop and a few of their staff. A 22+ year and 10+ car relationship severed because of their own mistakes, which in the end they made right multiple times. Will Brown's do a great job in the end for your car? Yes. They will also fix their mistakes.... Until it becomes too costly for them. It is very unfortunate that due to their own mistakes they have decided not to do business with me again. I hated to write this... but felt it was necessary.
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October 2021 by don diehl
Beyond pleased.. Like the accident never happened. Paint matched perfectly, and they went over all the repairs and did a full walkaround with me upon delivery...
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September 2021 by Joe Z.
I would like to thank Tim Ross and the entire staff at Browns for the fast and great job they did on repairing my Pontiac Solstice. This is the second time I have used them and they never fail to amaze me on the wonderful service you receive from them. I highly recommend them.
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September 2021 by Layne Pollak
Go see Tim and Diedra at Browns Auto Body! Fantastic work at reasonable prices. They are both very easy to work with and very knowledgeable.
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April 2021 by Jerry Garrett
Great work.
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October 2020 by Dark Dog
I'm surprised at the rating for Brown's. For many people, it's difficult to assess a good job from a poor one. New to the area, I selected Browns based on the reviews. Reviews are important, so here you go. Browns left overspray all over my glass and parts of the body. Browns damaged, through their 'detail' my side moldings - burnt edges of the plastic molding. One area wasn't prepped properly and the paint flaked off. Their detailers left deep buffer marks over an area of the vehicle where they had worked. I had to pay a professional detailer to remove. I would not recommend Browns under any circumstance.
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March 2020 by Angie Carson
They did a fantastic job on my truck! Wouldnt trust anyone else