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January 2024 by CaSandra Hall
Awesome staff and sales!!!
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January 2024 by Watch Out
Great sale items
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December 2023 by Kathy Gable
Big beautiful store! Sraff very nice & professional! Loved the 40% off today!
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November 2023 by Donna S.
I have purchased many items in this store. The large & helpful staff are great. It does take a few minutes to get checked out. I buy almost everything on sale.
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November 2023 by R Campbell
Horrible experience this morning. Assistant manager Megan was so incredibly rude to me that I called and made a complaint to customer service which is something I never do.Nobody would help me with an online order I already paid for and when I finally got to the register which took forever, they tried to say I had not been charged for my order yet when I was sitting there showing them my receipt.Employees standing around talking while a long line forms.I’m 46 years old and have shopped at bath and body works for over 26 years and I will NEVER go in this store again.Megan was so rude I don’t know how she has a position working with people.
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November 2023 by Samantha Cox
Coupons are useless at the Bath and Body works here in Cool Springs. Unused coupon, and the employee said you already used it and tore up my coupon. Pulled out another coupon, said this one doesn't work either and said I can't help you, oh well. Pretty terrible customer service!
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September 2023 by alarecia
It's Bath and Body Works, need I say more!!! This location is one of my favorite go-to BBW's, they are always fully stocked, helpful and friendly. This location always opens super early on Candle Day. The Count down is own.
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July 2023 by April Forsythe
Wassuper busy unfortunately didn't have the scents I was looking for. Out of stock.. staff did try to find it
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May 2023 by John Savelli
Just picking up something for the wife ,fast check out ?
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April 2023 by Erika Coppen
Love this store! Great scented products and the staff are always extremely friendly & helpful while letting you take your time to explore!
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January 2023 by Chris Flatt
This bath and body works location is just a little bit better than the surrounding locations that are in middle Tennessee. The staff is a little more helpful with suggestions they're also not pushy with their sales tactics either if you want to be left alone they will leave you alone but if you need assistance they're always there to offer it and they are not going to push an item on you that you don't want or suggest something that they can see that is just not on your radar. For the introverted person or the extroverted person when it comes to the personality of an individual this location has exactly everything that you need I highly recommend visiting this store for every potential need you may have concerning these products.
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November 2022 by Fred Kendrick
My favorite spot to visit, also did a lil video about it. Sorry Dr. Squatch don't compare
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November 2022 by Frannie MacKenzie
Went in to pick up a gift. The place smelled wonderful. Found what I needed right away. Good prices, nice employees.
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August 2022 by Matt koziel
Love the store, love the candles especially the chocolate ones. Love the fragrances.
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July 2022 by Andrew CMA
Today I had a very bad experience in the galleria mall branch.I bought 12 items and I ask the lady on the cashier to give me 7 bags since I will give it as gift to my friends and I like Bath&body works bags like loyalty to this loving place to me so the old lady on the cashier was very nice and agree and I want to pay then suddenly another girl come and pulled the bags from me and said no we can’t you can take plastic small bags and I am the manager and I will not give it to you. I told her you are not the manager and even you are the manager call the area manager I want talk to him regarding your attitude so she talk to another girl hey come here talk to them they don’t want talk to me as manager so the other girl come talk to us and refuse to give us the 7 paper bags until I pay for every item separately and the old lady was very nicer than the other two girls and she kept apologizing.Last time went to this branchThats rude you pull the bags in this way and you acting like manger and you don’t.Even you are a manager you must respect your customer and make them happy. They need training
