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July 2024 by C. Hall
We could not have been more pleased with purchasing our new furniture from this company! From the sales experience all the way through delivery, we highly recommend your consideration for your next furniture purchase from them.
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May 2024 by Atlee W. Wampler III
The deliverers were excellent. They were courteous and volunteered to move the furniture onto the rug they had delivered.
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May 2024 by Sharon Rigsby
Update…
Joy called and apologized (even though it wasn’t her fault) and assured me the issue would be addressed. Our sectional was delivered today and is beautiful. The guys delivering were courteous and professional. I appreciate the follow up on my concerns.
We enjoyed working with Joy and were told they have a fast production time so we should expect delivery in 4 weeks. We ordered on 3/10. I called on 4/2 to see if there were any updates on delivery because my husband and I were coordinating our move in to a new home. The snippy "customer service" person was not friendly at all and told me the system showed 4/18 as the day of completion. I called on 4/15 to see if there were any updates and the same person was a bit more rude in telling me there were no updates and on the 18th we would receive an email to schedule delivery. Well...today is the 18th and no email. My husband called and Marie denied ever saying anything about the 18th. The date has been pushed back to the 25th now. If we were simply told the correct timeline from the beginning or been told an honest and friendly answer during one of our calls, I would not be so frustrated. Two suggestions: 1. Give realistic and honest delivery times. 2. Assign customer service roles to those that actually enjoy speaking to customers.
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April 2024 by B
Cathy was incredible as a sales rep. She was so sweet, very knowledgeable, she accommodated our needs and we could not have had a better buying experience.
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April 2024 by Sarah Lane
Furniture and other items for your home. Quality furnishings at reasonable prices
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December 2023 by Tim Capadalis
Basset and their team Chris Logan and Val Mckenzie are courteous professional and a pleasure to do business with in Franklin. I recommend them for your furniture needs. thanks Tim Capadalis
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October 2023 by Dwight Gunter
Excellent service and excellent quality.
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October 2023 by Carol Fujiyoshi
Great service!
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August 2023 by Mark Pierce
Love this media cabinet and delivery guys were awesome!
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August 2023 by Jim O'Dowd
Very happy with our new dining room table and chairs.
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August 2023 by Cindy Harbison
Excited about our Bassett coffee table!
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August 2023 by Barb Isaacson
Professional and helpful. Great communication. Excellent selection and quality products.
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August 2023 by Judy Mucenieks
Great staff top to bottom. Couldn't recommend them enough!
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September 2022 by Albert Daugherty
Bassett furniture met and beat a competitors price that I found after we decided on the custom couch, loveseat and recliner. Ryan Logan is the best furniture salesperson that I have ever had the pleasure of working with. She provided knowledge, hospitality and scheduling details and went over and beyond for our complete satisfaction.
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June 2022 by Donna Connors
Chris is so helpful. We purchased a Sofa with Chaise and look forward to it's arrival. I will update the review, once received. Thank you!
