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December 2023 by Cheryl sanders
Anytime your car goes to the body shop it’s stressful but the team at AW Collision with Joseph Wells made my experience a 5-star. Not only was my car ready 2 weeks before promised, but I was updated twice a week on progress. When I picked up my Mercedes it looked brand new and even cleaned inside and out! Highly recommend this top-notch and very organized and friendly organization.
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December 2023 by Robert M Duhaime
I am sharing my experience with CW collision center. Specifically with Joseph and Citlala.This auto repair of my BMW was by far the best experience of an accident repair that I have ever had. The service by these two people was incredibly proficient and timely.The car turned out to be perfect.
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December 2023 by Lizzy V
If I could give zero stars I would. This is the worst experience with a collision center I've ever had. I took my SUV for a comprehensive issue caused due to a tree. It took them five weeks to fix it. Five weeks and $13,000 dlls later, I got my car because I told them very firmly that I couldn't wait any longer. (They made me exhaust my rental coverage) I received my SUV not washed, all dirty, with NO gas at all ! (NO idea how that could happened if I left the car with at least half of the tank) and the worst part, a job poorly performed !! The door they repaired besides that having all the hands marked on the glass, it was not aligned, or sealed. You could hear and feel all the air coming in. I took it to the BMW (since they recommended) and they did a quick fix FOR FREE and they said with they own words: "it was pretty bad" This didn't fix the issue. I didn't even care to deal with AW collision that besides that rep that I was assigned to me -Joseph Wells- never cared to reply any of my messages, the manager knew about all my issues and never cared to show me his face or talk a word to me. If these people are not racists, I don't know how to call them because I am sure that they don't deliver the same job to their neighborhood. I still cannot believe how BMW of Nashville can recommend this collision center as the "only certified by them" Totally a nightmare for me.
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November 2023 by Matthew Hutfles
I cannot express how impressed I am with AW Collision. Joseph Wells has been an absolute pleasure to work with. He is incredibly accommodating and always responds quickly whenever I message him for updates. I feel their pricing is reasonable, and their customer service is exceptional. They have worked on several cars for both myself and my clients and I will continue to recommend them in the future!
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November 2023 by Veena ..
Beware - do your research and you might want to stay away from AW Collision. My Mercedes suffered significant damage due to a rear-end crash and Mercedes Benz of Franklin had high praise for AW Collision. AW provided a preliminary estimate and happily scheduled my vehicle for drop off on a Thursday once Progressive accepted the claim. Approximately 7 days later Progressive informed us that our vehicle is totaled, and they are reducing the settlement amount by $1,333.00 and only covered $700 for the repair estimates.I emailed AW questioning these charges. It was then their assistant manager Tyler stated:1. It is not their intention that the customer be out these costs, but they do charge $150/day for having the car on their property (buried on page 3 of their initial estimate). The $2,000+ charge included a 2-day storage fee for the weekend.2. AW made no additional efforts to communicate the $150 per day charge - not when I made the appointment to drop the car off and nor when I received their welcome email after dropping the car off. 3. Progressive stated that they would charge me $150 per day until we release our vehicle for salvage value to them.4. In essence, I had no choice but to release the car to Progressive as I could not afford $150 per day to have my car sit on AW lot since it was not drivable.I asked if there was anything AW was willing to do regarding the $1,333 in storage fees. To date, there is no response for AW Collision following my email exchanges with Tyler dated: 9/21/23, 10/9/23, 10/11/23, and 10/12/23. The last email from AW Tyler on 10/19/23 stated "I have just followed up with my corporate manager. He is the one that handles these. He is out of California, so it may be a bit before I hear back but I will let you know when I do!" We can't help if we are involved in an accident. The best we can hope for is that we deal with a reputable insurance company and repair facility. In my case, none of this was true.
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November 2023 by Matthew H.
I cannot express how impressed I am with AW Collision. Joseph Wells has been an absolute pleasure to work with. He is incredibly accommodating and always responds quickly whenever I message him for updates. Their pricing is reasonable, and their customer service is exceptional. They have worked on several cars for both myself and my clients, and I will continue to recommend them in the future!
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November 2023 by Kelley Tompkins
Highly recommend AW collision if you need any advice or repairs! The estimator, Wyatt Williams, was extremely helpful and knowledgeable about the parts/labor of what I was inquiring about. I had a small piece break off that their technician was able to put back in place free of charge! Great customer service. Wyatt was kind and went through all the details and answered all my million questions! Will definitely be coming back for any car needs in the future.
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November 2023 by John Pennycuff
Joseph Wells is nothing but a true professional, you have a very bright future ahead of you. The quality of work at AW is almost unbelievable when compared to all my experiences with collision centers throughout the years. Most collision centers cut corners, use the cheapest aftermarket parts they can find...and the repairs are always noticeable. Not AW...if you have a German car you love and you want to make sure its repaired back to its original condition, AW is the only place to go. Joseph is a top notch professional as well, he kept me informed through the entire process...best of all, he watched out for us and made sure the insurance company understood EVERYTHING that was needed. Please Note: AW will not be the lowest price you can find, they will quote OEM parts (and only install OEM parts), they replace every component that is damaged (no matter how minor), and they wont agree to a $50/hour rate that most insurance companies try to leverage. They specialize in cars that require $400 oil changes and $3k brakes(A headlight for an Audi Q8 = $4,800). If you are driving a 20 year old BMW or a Toyota Corolla, your insurance company is not likely going to approve a repair from this shop - I've read most of the 1 star reviews, come on.
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October 2023 by Nina Grasso
I was sent to AW Collision by Honda to have a shattered mirror fixed. What I thought was going to be a long and stressful process was instead extremely easy and completely stress-free thanks to Joseph Wells and the AW Team. It was going to take about 3 days but Joseph was able to repair my mirror but even patched it up in the meantime so I was still able to drive my car without spending any additional money. He was able to quickly give me an estimate and stayed true to that price. The whole process took about a week and a half. From ordering the part to bringing my car back in to be repaired, Joseph was on top of communicating with me throughout the entire process. I would highly recommend AW in Franklin if you ever have any need for repairs. Make sure to ask for Joseph Wells for incredible customer service and a timely repair. He truly went above and beyond to make this experiment as seamless as possible. Joseph Wells was highly professional and provided honest feedback. I could not recommend this repair shop enough!
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October 2023 by JCN JCN
Stay away from this place. A bunch of thieves and they do it shamelessly. The place looks nasty and bad as well. They charge you $150 for storage fee per day, so just to have a car parked there prepare to pay $150 per day, and the place where they park the car have no roof and its in the open (see picture). They had the car for like 3 weeks and charged over $4,000 to take a bumper, light and and some plastics out of the car to do an estimate. We ended up picking up the car, no repair done what so ever, because their estimate was higher than buying another BMW.Customer service lady in charge of our car was rude as well, and with smart answers the entire time. Horrible place and hope i don't ever have to deal with them again. I do not recommend this place to anyone.
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October 2023 by Payal Gupta
I had an amazing experience with Joseph Wells from AW Collision! He exceeded my expectations and went above and beyond to help me through the incredibly stressful process of having my car repaired. He explained each step regarding the repair procedure and kept me updated throughout the course of the repair. He worked diligently and persistently with my insurance company to ensure my best interest despite the set backs we received. He is honest, professional and his expertise in BMW factory procedure guidelines is unremarkable. I highly recommend Joseph Wells from AW collision for any auto repair needs! Thank you Joseph!Service: Body & Trim
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August 2023 by Joseph Battle
I brought my vehicle to AW Collision after having someone run into me. Joseph Wells was my advisor and was a tremendous help every step of the way. From start to finish, mr Wells provided excellent customer service in keeping me updated and working with the other party’s insurance to ensure I was treated fairly and my vehicle was correctly repaired. I couldn’t say enough good about him and the company based off my experience with them. What an awesome team! I’d recommend them to any friends or family in need of body repairs. With knowledge and experience in all different brands, I’m confident with them taking care of my vehicles. Thanks again to AW!Services: Steering & suspension repair
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August 2023 by Hannah Seibert
AW Collision and Joseph were great!! Service was super quick and Joseph was super helpful and knowledgeable. AW Collision communicated with me throughout the entire process and I really enjoyed working with them. Highly recommend!!Services: Painting
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August 2023 by Michael Halfacre
I was very impressed with how smooth the entire process was. I had Tyler Farris handling my claim and I was given regular updates and realistic time-frames for the work to be done. I was also having some communication issues with my insurance provider and he was able to get that all sorted for me as well.The work performed was immaculate. I was surprised with how well they blended the repair and brought the color back to my 5 year old paint. It was returned to me clean and shiny inside and out with a smile and a handshake. I hope I don't have to but I would definitely do business with AW Collision again.Services: Painting
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August 2023 by Kelsie McDuffie
Joseph Wells got the scrape right off my car and it looks fabulous now. They are Audis' recommended body shop and I can see why. Will recommend anyone in need of car repairs to AW!Service: Body & Trim