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April 2024 by Barbara M.
Went there for a Covid test. Had to pay either $120 cash or charge $300, before I could see a doctor, even though, they knew my insurance would cover it all. They said it was their policy. Charged almost $500 for the test. They wouldn't return my money for over three months after they were paid in full. I contacted Medicare. Medicare expediated my complaint and had them issue a check that day. The clinic is run by a subcontractor, so when you have problems you contact them, not St Thomas. I went there because I thought it was run by St Thomas.
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April 2024 by Marie Carter
Very efficient, professional & knowledgeable. Been there 4 different times in last year & every visit was a very pleasant experience
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April 2024 by Brett Scrivener
My daughter had a great visit. The doctor and nurse were kind and professional- and fast!
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April 2024 by Beth Cole
Very professional staff. Got in and out quickly.Beth,Shane,Mike,Lucy and Kristen were amazing
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April 2024 by Carol Kassas
St Thomas Urgent Care in Franklin provided one of the best experiences I have ever had. I was treated with respect and compassion after a traumatic and vicious dog attack.
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April 2024 by Amy Jones
I was starting to feel sick and suspected flu so I visited the urgent care center. I tested negative ( The false negative rate with this test is 30 to 50%) and they would not prescribe Tami flu. Now I have full-blown flu and thankfully my pcp saved the day. this place is a waste of time. It’s the second time this has happened to me. Find another urgent care center.
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April 2024 by Mary Sullivan
We love going to this urgent care. It’s quick and easy and we feel heard. Dr Maria is fantastic! She really listens and lets the mama ask all the questions. Thank you!
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April 2024 by Chris Chamberlain
I was seen promptly. The care provided was very thorough and professional.
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April 2024 by Maggie Mueller
Really wonderful, kind-hearted team. Quick, awesome care. Took away a star because they forgot to send my prescription over to the pharmacy for me. I had to call them back and wait on hold for 20 minutes to get it sent over. They were very nice and apologetic, though, I won’t be able to pick it up until tomorrow now. Care-wise, however, they were incredible. Wish every doctor experience could be like that.
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April 2024 by Susan Carmeris
Very efficient, respectful and thorough. Great care near home. All staff were terrific!
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April 2024 by Melissa Tosh
Great staff! Everyone was so friendly and professional
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March 2024 by dylan radtk
Good Plack see at the street doctor. Thank you and did place.
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March 2024 by Nathan. F
Great workers
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March 2024 by Jane Herron
Expect the first visit to include time to share your information. The care was professional and thorough.
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March 2024 by Shaw Family
Love this place! Great staff and super efficient. Like the online scheduling system too. Things my go to place for urgent care!
