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“I had a bath faucet over 15 years old that leaked bad badly. Went to Ferguson and James Wells went above and beyond in helping me. They did not have the parts I needed but he said he would find it for me. I left the store and two days later he called and located it for me. He gave me the contact information and I placed the order. It came in and fit perfectly. . There was no charge for all the effort Mr Wells did and seemed as happy to help if I ever needed anything else. I’m a customer for life now.”
“Out of what we needed. Informed by staff product was on back order since October 2023. Came home got on app & ordered it & picked up at same store in about a week. Not sure what was going on there but Home Depot needs to fix in house information and allow customers to order in store if they choose; which means probably new software?$$$$$On upside all the staff was great especially the 3 tht helped us in garage door insulation/insulation area, except being mis informed about ordering product.?”
“We had a terrible experience with another company and our refrigerator delivery. We went to HD in Franklin and Jack in the appliance department helped us out . We were frazzled because of our bad experience with Lowe’s and he was very helpful and got us set up .
We are very happy so far”
“Austin in the paint dept. Deserves a raise! He was very friendly and helpful with finding the right stain/sealer and helping me with samples. Great customer service!”
Appliances
Appliances
Appliances
Appliances
Appliances
“Wow. How did I not discover this place before? Stopped in to buy a grill and was blown away by the outstanding and friendly customer service. Awesome, knowledgeable, staff eager to help, but not pushy. Place has the feel of the good old days when Customer Service was priority. Great selection and great prices too.”